Viewing 29 posts - 1 through 29 (of 29 total)
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  • #1371612

    Recently, since around 1 Nov, our site (www.swedishchamber.com.au) fails when a user tries to add event tickets to the shopping cart.
    I’m not sure if it’s an Enfold issue or one of the plugins.

    Any advice on what to do??
    /Niclas

    #1371625

    Hey Niclas,

    Thanks for contacting us!

    Another user who had a similar issue reported that following suggestion from Event Tickets team helped

    First, please check that Enable Stock Management is checked under WooCommerce > Settings > Products > Inventory.

    Next, head to Tickets > Settings > General > Display and check under the Ticket and RSVP Display Settings section — if the Enable New RSVP Experience and Enable Updated Tickets Experience options aren’t enabled, please enable them, then recheck the behavior on the frontend. You may need to clear your site and browser caches prior to rechecking.

    Could you please check if that helps?

    Best regards,
    Yigit

    #1378829

    Hi Rikard

    Thank you for your help. The WooCommerce settings have been checked. Unfortunately I do not have this settings on my tickets/general settings page.

    Screenshot tickets settings

    Sorry, Best regards

    Beatrice

    • This reply was modified 3 weeks, 1 day ago by Baby-Bea.
    #1378846

    Hey Beatrice,

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Regards,
    Yigit

    #1378851

    You already have one, you can find it in the private notes.

    #1378852

    Hey,

    Private notes seem empty on my end. Could you please post them once again?

    Cheers!
    Yigit

    #1378859

    Hi Ygit

    We have now to e-mail trails with the same issue, please check also my previous e-mail.

    I added the two logins also in this e-mail trail.

    You can check the bookings button with the Twenty Twenty one theme on the staging site: https://staging.schoeb-events.ch/events/

    Best regards

    Beatrice

    #1378881

    Hey,

    I tried to reproduce the issue on my local installation using the latest version of Enfold and Event Calendar and Ticket plugins but it is working fine for me: https://church.vatoyi.it/event/family-days/
    I noticed it works fine when I switch to default theme or downgrade Enfold version to 5.1.2.

    Are you using additional plugin for the popup that shows up when you click purchase tickets?

    Best regards,
    Yigit

    #1378885

    Hi Ygit

    I use Events Tickets plus and WooCommerce for that button and pop up and Events Calendar pro and Events Calendar Filter bar for the calendar. I have deactivated the other plugins despite the ones mentioned and it does not work either.

    Best regards

    Beatrice

    #1378906

    Hey,

    Could you please post FTP logins for your staging site so we can look further into the issue?

    Best regards,
    Yigit

    #1378920

    Hi Ygit

    In the Private Content box you will find the FTP Login for the live site and the staging site. The staging site is in the root directory in the folder staging.scshoeb-events.ch

    Best regards

    Beatrice

    #1393874

    Hi Yigit,

    Do you have any news on this? My client needs the ticket shop working again as soon as possible.

    Best regards

    Beatrice

    #1393923

    Hi Ygit

    Can you give me Enfold version 5.0.1, therefore I can reinstall that version again until we found a solution.

    Best regards

    Beatrice

    #1393925

    Hi Beatrice ,

    Please see private content field below for Enfold 5.0.1.

    I will post updates here.

    Regards,
    Yigit

    #1393927

    I don’t see any private notes… Sorry

    #1393930

    Hi,

    I did not realize you were not the creator of this thread. Private fields are only visible to moderators and thread authors.

    Can I email you the older version using the email address you used on our forums?

    Best regards,
    Yigit

    #1393931

    yes of course!

    #1393933

    Hey,

    Done! Please check your inbox.

    Best regards,
    Yigit

    #1393935

    I don’t see anything in my inbox. I put the e-mail in the private content field.

    #1393937

    Hey,

    I sent using WeTransfers. I hope it works this time! If you still do not receive it, I can either upload on the side or on your server via FTP.

    Best regards,
    Yigit

    #1393944

    Hi Ygit

    I have received the file and have already exchanged it on the server of the live site. The Ticket Shop works again, but I would very much appreciate if I could use the latest version of Enfold. You can still test everything you need on the staging site with the latest version of Enfold.

    Thank you very much for your help in advance.

    Best regards

    Beatrice

    #1394705

    Hi Ygit

    Do you have any news on my issue?

    I would very much appreciate your help.

    Best regards

    Beatrice

    #1394793

    Hi Beatrice,

    I discovered that the issue only happens when the “Attendee Registration” feature is enabled in the Event Tickets plugin settings.

    I have a temporary fix for you which only works fine when the “Hide related events” option is enabled in The Events Calendar settings, and it is enabled on your site.

    I can apply the temporary fix on your site if you would like.

    If you would like to apply it yourself, please go to /wp-content/themes/enfold/config-events-calendar/ folder and replace the event-mod.css file with this one: https://pastebin.com/umB2NLwt
    Then, go to /wp-content/themes/enfold/config-events-calendar/views/ and replace the single-event-no-mobile.php file with this one: https://pastebin.com/bJ6xaWaq

    Best regards,
    Yigit

    #1395093

    Hi Ygit

    Thank you so much for your reply and your solution which I have implemented by myself. Will you include this fix in your next Theme update for all users? Otherwise I cannot update the Theme anymore.

    Best regards
    Beatrice

    #1395181

    Hi Beatrice,

    This is currently just a temporary fix, we do not have a final fix at the moment. We are going to consider the best solution and will implement that. This thread is shared as a reference and we will post here when there are any updates.

    Best regards,
    Yigit

    #1395196

    Hi Ygit,

    Thank you very much for your support. I look forward to updates.

    Best regards
    Beatrice

    #1395563

    Hi Beatrice,

    I have just sent you an email with the latest fix.

    Please feel free to test it on your staging site and let us know if you have any feedback :)

    Best regards,
    Yigit

    #1395584

    Hi Ygit

    I just tested your latest fix and it works on my staging site.

    Thank you.

    Best regards
    Beatrice

    #1395589

    Hi,

    Great! You are welcome!

    I am marking this thread as closed. If you have any other questions or issues, please feel free to start new threads.

    Best regards,
    Yigit

Viewing 29 posts - 1 through 29 (of 29 total)
  • The topic ‘Issue with adding tickets to cart (Enfold + EventCalendar/Ticket + WooCommerce)’ is closed to new replies.