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Posts
January 17, 2020 at 4:59 pm in reply to: social icons missing #1175528

Yigit
Keymaster

Hey,

Please update Enfold to the latest version 4.7.1 – https://kriesi.at/documentation/enfold/theme-update/ :)

Regards,
Yigit

January 17, 2020 at 4:57 pm in reply to: Product Review css #1175526

Yigit
Keymaster

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 4:57 pm in reply to: Can't find my standard Avia Layout editor after updating #1175524

Yigit
Keymaster

Hi,

You are welcome! We are going to keep the thread open and wait to hear from you :)

Best regards,
Yigit

January 17, 2020 at 4:09 pm in reply to: Critical Error #1175516

Yigit
Keymaster

Hey Anna,

Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

January 17, 2020 at 4:08 pm in reply to: Can't find my standard Avia Layout editor after updating #1175515

Yigit
Keymaster

Hi,

Due to changes made in Envato API, you would need to manually update Enfold versions older than 4.5. You can find more info and instructions in this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/.

After updating Enfold to the latest version 4.7.1, option should be available in Enfold theme options :)

Best regards,
Yigit

January 17, 2020 at 3:57 pm in reply to: Envato private token says 'no updates' #1175511

Yigit
Keymaster

Hi,

This issue occurs on certain installations however we have not found out why yet but seems like it is related to server settings or a plugin conflict. Could you please post FTP logins here privately as well so we can check your config file?

Best regards,
Yigit

January 17, 2020 at 3:53 pm in reply to: Icons Not Showing Up in Chrome #1175508

Yigit
Keymaster

Hey,

Great! Glad it is working fine now!

Let us know if you have any other questions or issues and enjoy your weekend!

Best regards,
Yigit

January 17, 2020 at 3:50 pm in reply to: Social icons are not seen #1175506

Yigit
Keymaster

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 3:47 pm in reply to: Problem of saving changes on multiple pages #1175503

Yigit
Keymaster

Hi,

Glad Ismael could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 3:46 pm in reply to: Can't find my standard Avia Layout editor after updating #1175502

Yigit
Keymaster

Hi,

Please scroll down to the bottom of the theme options and it should be there – https://imgur.com/a/pOGjaUf :)

Best regards,
Yigit

January 17, 2020 at 3:44 pm in reply to: Header Title and Breadcrumbs – can't remove background box/area #1175498

Yigit
Keymaster

Hi,

Glad Ismael and Victoria could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 3:42 pm in reply to: Can't find my standard Avia Layout editor after updating #1175496

Yigit
Keymaster

Hi,

Could you please create temporary admin logins and post them here privately so we can look into it?

Cheers!
Yigit

January 17, 2020 at 3:40 pm in reply to: Product Review css #1175494
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well and adjust the color as needed
```
em.woocommerce-review__verified.verified {
    color: green;
}
```
Best regards,
Yigit
January 17, 2020 at 3:37 pm in reply to: social buttons broken with WP 5.3.1 update #1175492

Yigit
Keymaster

Hi,

@StephanieBlainPhotographe Could you please start a new thread – https://kriesi.at/support/forum/enfold/#new-post and attach WP admin logins in private content field so we can look into it? :)

@manurimini Glad you figured it out! :)

Best regards,
Yigit

January 17, 2020 at 3:34 pm in reply to: Update failed #1175490

Yigit
Keymaster

Hi,

I updated the theme to the latest version. Please review your website.

Best regards,
Yigit

January 17, 2020 at 3:28 pm in reply to: Product Review css #1175486
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well
```
.woocommerce-tabs .comment_container {
    margin-bottom: 10px;
}
```
Best regards,
Yigit
January 17, 2020 at 3:23 pm in reply to: Show Shipping address on thank you page. #1175480

Yigit
Keymaster

Hi,

Thanks for contacting us!

I tried to reproduce the issue on my local installation however i was not able to. Could you please create temporary admin logins and post them here privately so we can look into it?

Best regards,
Yigit

January 17, 2020 at 3:15 pm in reply to: Can't find my standard Avia Layout editor after updating #1175476

Yigit
Keymaster

Hi,

Thanks for contacting us!

Please go to Enfold theme options and choose to use WP Classic editor in “Select your editor” :)

Regards,
Yigit

January 17, 2020 at 3:14 pm in reply to: Product Review css #1175475
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
div #reviews #comments ol.commentlist li {
    clear: both;
}
```
Best regards,
Yigit
January 17, 2020 at 3:11 pm in reply to: HTML markup in excerpt has been lost #1175472

Yigit
Keymaster

Hi,

Thanks! I am marking this thread as resolved for now. If you have any other questions or issues, please let us know and enjoy your weekend :)

Best regards,
Yigit

January 17, 2020 at 3:10 pm in reply to: Social icons are not seen #1175471

Yigit
Keymaster

Hi,

That is because I already updated WordPress :)

Please simply flush browser cache and review your website. You do not need to do anything else :)

Best regards,
Yigit

January 17, 2020 at 3:09 pm in reply to: Icons still not working after Update #1175468

Yigit
Keymaster

Hi,

You are welcome! Enjoy your weekend :)

Best regards,
Yigit

January 17, 2020 at 3:08 pm in reply to: White space under navigation bar and social media icons not updating #1175467
Yigit
Keymaster
Hi,

Thanks for the logins!

1- You added Revolution slider to your page using shortcodes. I edited your page and added Revolution Slider element under Plugin Additions tab of ALB. Please use the elements instead of shortcode.

2- I edited your page and deleted padding from Color Section element where you have your Easy Slider.

3- You had custom CSS code in the bottom of your “About” page. I deleted it.

4- You had
```
<style></style>
```
tags in Quick CSS field. I deleted them.

Please review your website and let us know if you need further assistance :)

Best regards,
Yigit
January 17, 2020 at 2:59 pm in reply to: envato token #1175458
Yigit
Keymaster
Hi,

Could you please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

Another user who was having the same issue contacted their hosting provider and replied:
```
our hoster has updated the Linux distribution of the server.
The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

Now the token API works :-)
```
Best regards,
Yigit
January 17, 2020 at 2:55 pm in reply to: Blank content view within WordPress #1175455

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 2:54 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175454

Yigit
Keymaster

Hi,

Enjoy your weekend, Ramon! We will be waiting to hear from you :)

Best regards,
Yigit

January 17, 2020 at 2:53 pm in reply to: HTML markup in excerpt has been lost #1175453

Yigit
Keymaster

Hi,

We are going to add a filter to use in a child theme in upcoming version :)

Best regards,
Yigit

January 17, 2020 at 2:37 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175443

Yigit
Keymaster

Hi,

Thanks!

I tried using my own Personal Token, which did not work so i am afraid your new token will not work either. I also checked if some settings were interfering but that does not seem to be the case too.

So i believe it is either related to server settings or a plugin conflict. Could you please try de-activating all active plugins and if that does not help, inform your hosting provider about the issue? :)

Best regards,
Yigit

January 17, 2020 at 2:34 pm in reply to: HTML markup in excerpt has been lost #1175441

Yigit
Keymaster

Hi,

Sorry about that, that was a misunderstanding on my end.

Could you please replace enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php file with this one – https://pastebin.com/Qb1FGEmu via FTP or in Appearance > Editor if WP dashboard is loading?

If you would like us to update the file for you, please post FTP or WP admin logins here privately :)

Best regards,
Yigit

January 17, 2020 at 2:09 pm in reply to: Social icons are not seen #1175420

Yigit
Keymaster

Hi,

You were using an older version of WordPress. I updated WordPress and that helped. Please review your website :)

Regards,
Yigit
Author

Posts

Viewing 30 posts - 9,931 through 9,960 (of 82,620 total)

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