January 16, 2020 at 7:24 pm #1175165
I updated yesterday to 4.71 on 2 of my sites and received critical errors on both. The one below I had rollback to Enfold 220.127.116.11 using a restore to get it to come up. The other site I had an issue with I turned off caching and that seemed to help somewhat, although I intermittently get critical errors when updating a page.
Any thoughts on what’s causing this?January 17, 2020 at 7:47 am #1175272
You are asking what is causing an error which you haven’t included? Please try to explain a bit further if you need further help.
I would suggest that you create a staging site and update there first to avoid problems with your live site.
RikardJanuary 17, 2020 at 3:54 pm #1175510
After running the update I get a white screen that say “Critical Error on your website. Learn more about debugging in WordPress”.
AnnaJanuary 17, 2020 at 4:09 pm #1175516
Could you please post FTP and WP admin logins here privately so we can look into it?
YigitJanuary 17, 2020 at 6:22 pm #1175556January 18, 2020 at 8:41 am #1175775
Thanks for that, the WordPress login details are not working though. Please check and verify.
RikardJanuary 20, 2020 at 6:29 pm #1176380January 20, 2020 at 8:01 pm #1176399
I am also getting Critical Error on this site running 4.7.1. Click on Consulting on top tab for example.January 20, 2020 at 11:22 pm #1176509
This is the same error I am getting as well. What information is needed for troubleshooting?January 21, 2020 at 12:59 pm #1176697
@annameis i enabled debugging in WP and tried updating the theme to the latest version from WP dashboard and it worked fine. It did not throw any errors. Please review your website :)
@suzpolo please try updating Enfold to the latest version 4.7.2. If that does not help, please post FTP and WP admin logins in your thread so we can look into it – https://kriesi.at/support/topic/new-theme-update-caused-site-to-go-down/
YigitJanuary 21, 2020 at 5:24 pm #1176845
Thank you Yigit! I appreciate the excellent support. Very much appreciated! All looks good.January 21, 2020 at 5:28 pm #1176847
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
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