Hey Jenniex,

Could you please create temporary admin logins and post them here privately so we can look into it? Please also point out the page where you have your video element :)

Cheers!
Yigit

Hey Peter,

Thanks for contacting us!

Envato has updated their API and thus API keys are no longer working. You can read more about it and find update instructions here – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/#post-1032609

The latest version of Enfold is compatible with PHP 7.x as well.

You should not have any issues updating the theme from such old version but to be on the safe side, please create a testing environment and update the theme there. If you run into any issues after updating the theme, we can login to your testing installation and help you correct those :)

Best regards,
Yigit

Hey,

Thanks for contacting us!

Please see private content field below :)

Best regards,
Yigit

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

You seem to be using older version of plugins as well and i think this might be plugin related issue.

Could you please post FTP logins here privately as well? Also, can we update the plugins or de-activate them for testing purposes?

Cheers!
Yigit

Hi,

1- I changed background color value in layer styling settings to following

rgba(247,247,247,0.5)

First 3 digits are RGB value of the color and 0.5 is opacity level. You can set opacity between 0-1.

2- I edited your layer and gave it “layer-form” ID in Link & Attributes tab. You can add following code to bottom of Style.css file of your child theme to hide it on mobile

@media only screen and (max-width: 767px) {
#layer-form { display: none !important; }}

It should hide contact form on screens below 767px. You can adjust the value to hide it on larger/smaller screen sizes.

3- Similar to #2, I edited your button layer and gave it “layer-mobile-button” ID. Please add following code to Style.css file

@media only screen and (min-width: 767px) {
#layer-mobile-button { display: none !important; }}

Best regards,
Yigit

Hey!

1- I ended up using HTML code of your contact form in LayerSlider layer. Please review your website :)

2- Replied here – https://kriesi.at/support/topic/advanced-layer-responsive/. Let us continue there regarding this to avoid confusion :)

Best regards,
Yigit

Hey!

It was inserted as IMG tag and was inheriting styles defined for img tagged elements so it was causing extra space :)

You are welcome! Let us know if you have any other questions or issues and enjoy your weekend!

Cheers!
Yigit

Hi,

Thanks for contacting us and for your kind words!

I just replied to your open threads. We sometimes reply simple questions or urgent issues before others. If your cases happen to be urgent ones, please add “urgent” to your thread title after description so we can try to reply as soon as we can :)

Cheers!
Yigit

Hi Mike,

Thanks for contacting us!

You can enable debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and see the shortcodes of elements in debug window right below Advanced Layout Builder. Then you can simply create your Contact Form in Advanced Layout Builder, copy its shortcode from debug window and paste it in your LayerSlider layer.

If you need assistance with this, please create your Contact Form on a private page and let us know which page so we can help you insert it in LayerSlider :)

Best regards,
Yigit

Hey Ariane,

Thanks for contacting us!

Your section with ID “av-sc-portfolio-1” has inline height of 787px. After inspecting elements it is corrected as 416px.

Have you tried de-activating all active plugins to check if that helps? If not, please de-activate all active plugins. If it helps, you can activate them one by one to find the culprit.

If that too does not help, please create temporary admin logins and post them here privately so we can look into it :)

Best regards,
Yigit

Hi,

Glad you figured it out! Let us know if you have any other questions or issues and enjoy your weekend :)

Best regards,
Yigit

Hi,

Could you please post a link to your website? I think that could be resolved using simple CSS :)

Regards,
Yigit

Hi,

Alright will do!

In the meantime, we have updated Privacy & Cookies page on our docs. You can read more about new option here – https://kriesi.at/documentation/enfold/privacy-cookies/#toggle-id-7

Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hey,

Thanks for contacting us!

Could you please replace the content of enfold/includes/admin/register-backend-advanced-styles.php file with this one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/register-backend-advanced-styles.php.

Please make sure to save theme options after updating the file and refresh your page a few times :)

Regards,
Yigit