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Hey,
Thanks for contacting us!
Please see private content field below :)
Best regards,
YigitHi Karsten,
Thanks for contacting us!
1- After activating Revolution slider, you can go to Plugin Additions tab of Advanced Layout Builder and add Revolution Slider element to display your slider. When using ALB element, there should not be any spacing issues.
2- Could you please post a link to your website where we can see the issue?
Best regards,
YigitHi,
You are currently using an older version of Enfold. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.7.3 and that should fix the issue :)
Best regards,
YigitFebruary 17, 2020 at 4:35 pm in reply to: Where is a complete list of available Enfold Shortcodes #1185274Hey,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and enable debugging mode. Shortcodes should appear in a field right below Advanced Layout Builder :)
Best regards,
YigitHi,
Thanks for the info!
I moved your content from Text widget into Custom HTML widget.
Please review your website :)
Best regards,
YigitHey,
Thanks for contacting us and sorry for the late reply!
I tried to reproduce the issue on my local installation however it worked correctly for me. Could you please create temporary admin logins and post them here privately so we can look into it?
Also, can we de-activate all active plugins for testing purposes if necessary?Best regards,
YigitFebruary 17, 2020 at 4:19 pm in reply to: Problems after a recent software update from Apple for tablets (iPadO #1185269Hi Sabine,
We are sorry for the late reply!
Please edit your Color Section elements where you are experiencing this issue, and give them a custom CSS class under Advanced > Developer Settings – https://imgur.com/a/xmfaS4q and then add following code to Quick CSS field in Enfold theme options > General Styling
@media only screen and (min-width: 1024px) and (max-height: 1366px) and (orientation: landscape) and (-webkit-min-device-pixel-ratio: 1.5) { .ipad-pro-fix { background-attachment: scroll !important; } }If you are experiencing this issue on all of your Color Section elements, you can use the code as following as well
@media only screen and (min-width: 1024px) and (max-height: 1366px) and (orientation: landscape) and (-webkit-min-device-pixel-ratio: 1.5) { .avia-section { background-attachment: scroll !important; } }We are going to look further into the issue. If you could share a screenshot showing the issue, that would greatly help us. You can upload your screenshots on imgur.com or Dropbox public folder and attach the links here :)
Best regards,
YigitHey,
Please edit your column elements and choose not to display animation. Since your content is at the very bottom of the page, animation is not being triggered :)
Best regards,
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
Glad you figured it out!
Let us know if you have any other questions or issues :)Best regards,
YigitHi Harry!
Could you please post a link to your website so we can provide you an accurate solution? :)
Best regards,
YigitHey,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons- :)
Cheers!
YigitHi,
Glad Günter could help! Let us know if you have any other questions or issues :)
Best regards,
YigitFebruary 17, 2020 at 3:16 pm in reply to: RecaptchaV3 badge unten rechts wird im Frontend der Kontaktseite nicht angezeigt #1185238Hallo,
Thanks for contacting us!
Please add following code to bottom of Functions.php file of your child theme
add_theme_support( "avia_recaptcha_show_legal_information" );then go to Enfold child theme options > Google Services and in “Google Legal Information” field, choose to display badge on all pages :)
Cheers!
YigitFebruary 17, 2020 at 2:57 pm in reply to: Some product images (and in Lightbox) not load on Safari #1185232Hi!
You are welcome, Lex! We are always happy to help :)
Thank you! You too have a nice day :)
Regards,
YigitHi Jérôme,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
– Please add the codes in #1 and #2 in private content field to the bottom of Functions.php file of your child theme.
– Edit your page and add following shortcode into a Code Block element[content_sc]– Add custom CSS in #3 in private content field into Quick CSS field
Best regards,
YigitHi,
Could you please contact your hosting providers and ask them if they experienced such issues before? I remember a similar case where typing “get” would break WP editor. I think it might be some sort of security measure by your hosting provider.
Best regards,
YigitHallo,
Currently our German speaking moderators are busy therefore we would like to provide you support in English. Please feel free to post in German. We will use Google Translate :)
I just checked your page however i could not find anchor links. Have you figured it out already? If not, could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and attach the links in your post :)
Best regards,
YigitFebruary 17, 2020 at 1:56 pm in reply to: 23 extra images for each image that we upload to the online store. #1185212Hi!
If you do not use a child theme, you are going to need to apply the changes each time you update the theme as they are going to be overwritten.
Switching to a child theme on Enfold is pretty easy. You can simply download pre-built child theme here – https://kriesi.at/documentation/enfold/child-theme/ and after activating it, you can go to Enfold child theme options > Import & Export and import parent theme settings. You may need to save Enfold child theme options after that.
Cheers!
YigitHey,
You are using the latest version of Enfold and WordPress so issue should have been fixed. Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitHey Miriam,
Thanks for contacting us!
You can simply go to Enfold theme options > Privacy & Cookies > Cookie Handling > Additional Custom Cookies and add your cookie name (“AM360” probably) and path. I tried checking those on my browser but there is no such cookie at the moment :)
Best regards,
YigitFebruary 17, 2020 at 1:27 pm in reply to: Is it possible to do that kind of header ? (episode 2) #1185205Hey,
Thanks for contacting us!
Please try adding following code to Quick CSS
#top #header #header_main .container.av-logo-container { max-width: 3500px; }If that does not help, please post a screenshot and show the changes you would like to make. You seem to forgot to attach :)
Best regards,
YigitHi,
I honestly do not think that would be the cause but i might be wrong as i could not figure out what exactly is causing this issue. It works totally fine on my local installation. Please try upgrading PHP version and let us know if that helps. If not, i will ask my teammates to check the thread as well in case there is something i am missing :)
Best regards,
YigitHey,
Please edit your page and add Advanced LayerSlider element to your page under Media Elements tab of Advanced Layout Builder – https://kriesi.at/documentation/enfold/advanced-layerslider/
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)
Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions or issues :)
Best regards,
YigitFebruary 17, 2020 at 1:19 pm in reply to: Some product images (and in Lightbox) not load on Safari #1185200Hey Lex!
Have you had chance to check your website on another devices?
I just checked it on Safari 13.0.2 on my mac. Images in post slider load fine on my end. I then tried checking your product pages but product gallery images loaded fine as well.If you are having issue on certain page or product, could you please point that one out, in case you could reproduce the issue on other devices as well? :)
Cheers!
YigitHi,
Glad you figured it out and thanks for sharing your solution! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
Yigit -
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