Forum Replies Created
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February 27, 2020 at 6:28 pm in reply to: very large gap under Portfolio grid after Enfold update #1188543
Hi,
Glad you figured it out and thanks for sharing your solution Ariane!
Let us know if you have any other questions or issues :)
Best regards,
YigitHi,
I moved your code to bottom of Style.css file and added !important rule. Please flush cache and review your website :)
Best regards,
YigitFebruary 27, 2020 at 4:25 pm in reply to: Avia layout builder not saving, weird errors, can't change anything on page! #1188513Hey Barb!
My bad, i was forgetting to accept policies!
I created a private page and copied your homepage. Then tried adding Animated Number elements into Grid Row at the bottom and I had the issue you mentioned. I waited and received the error I attached in private content field.
Could you please post FTP logins here privately as well so we can check the logs? Also, are we allowed to de-activate all active plugins for testing purposes?
Regards,
YigitHey,
Following custom CSS code is causing the issue
@media only screen and (min-width: 767px) { .av-main-nav > li > a { padding-top: 30px!important; letter-spacing: 1px; text-transform: lowercase; font-weight: 100; }}Please change it to following
@media only screen and (min-width: 767px) { .av-main-nav > li > a { letter-spacing: 1px; text-transform: lowercase; font-weight: 100; line-height: 180px!important; }}Cheers!
YigitFebruary 27, 2020 at 4:05 pm in reply to: WordPress problems – can't load my pages anymore. #1188505Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
YigitHi,
Please create temporary admin logins and post them here privately.
Regards,
YigitFebruary 27, 2020 at 3:36 pm in reply to: WordPress problems – can't load my pages anymore. #1188495Hi Leon,
I deactivated “ShortPixel Image Optimizer” plugin and it helped.
I tried to reproduce the issue on my local installation however I am able to edit pages when plugin is active. There could be a conflict with another plugin on your installation.I did not want to de-activate all plugins without asking. You can try de-activating all active plugins except for ShortPixel and check if page loads. If it does, you can try activating plugins one by one to find the culprit :)
Best regards,
YigitHi,
Please go to Enfold theme options > Main Menu > Burger/Mobile Menu > Menu Overlay Style and choose “Sidebar Flyout Menu (classic)” and then add following code to Quick CSS
.av-burger-overlay li.menu-item-24 a { border-left: 8px solid #F7A713!important; } .av-burger-overlay li.menu-item-10 a { border-left: 8px #2D509F solid; } .av-burger-overlay li.menu-item-11 a { border-left: 8px #F4E600 solid; } .av-burger-overlay li.menu-item-12 a { border-left: 8px #E6341F solid; } .av-burger-overlay li.menu-item-16 a { border-left: 8px #F7A713 solid; } .av-burger-overlay li.menu-item-13 a { border-left: 8px #2D509F solid; } .av-burger-overlay li.menu-item-14 a { border-left: 8px #F4E600 solid; } .av-burger-overlay li.menu-item-15 a { border-left: 8px #E6341F solid; }Best regards,
YigitFebruary 27, 2020 at 3:07 pm in reply to: Avia layout builder not saving, weird errors, can't change anything on page! #1188488Hey Barb!
Sorry for the late reply!
I tried to login however logins credentials did not work for me. Could you please check them once again?
Are you using any custom HTML on your page?
We would like to enable shortcode parser – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and update the page with auto repair function enabled. That should fix shortcode errors if you have any on your page.
Best regards,
YigitHey,
Enfold does not add “Testimonials” tab to WP dashboard. If that is what you meant, you might have been using a plugin. You can find Testimonials element in Content Elements tab of Advanced Layout Builder. Updating the theme would bring it back if it is missing there :)
Regards,
YigitHi,
Happens to the best of us :)
You are welcome, Stefan!
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
YigitHey Mark,
Thanks for contacting us!
There is no free version of the theme so if you think the person who setup the site does not have a license, they might have used pirated version. Pirated versions are usually modified and that might be the reason why you are missing Testimonials element.
You would not need to re-create the website when you update the theme. I have updated way older versions and did not have any issues.
After you purchase a license, you can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue.
You can refer to this post – https://kriesi.at/documentation/enfold/footer/#copyrights-info to delete Kriesi backlink.
Let us know if you have any other questions :)
Cheers!
YigitHi,
I tried clicking both items in your sub menu element couple of times however URL does not change for me. If possible, could you please create a screencast of the issue and share it with us so we can make sure that we are on the same page?
You can upload your screencast on Dropbox public folder and post the link here :)Cheers!
YigitHey,
You had a little typo error in your Quick CSS field which was stopping the code from executing. I fixed it. Please review your website :)
Best regards,
YigitHey,
Thanks for contacting us!
Could you please check login link once again? I tried default login links however they did not work either :)
Best regards,
YigitHi Mohan,
Sorry for the late reply!
1- You are currently using 2 cache plugins. We would recommend you to use 1 instead. After making changes on your website, please clear cache as well.
2- I could only reproduce the issue on Safari so I added following code to bottom of Quick CSS
.avia_desktop.avia-safari.avia_transform .avia-gallery-animate .avia-gallery-thumb img { opacity: 1; -webkit-transform: scale(1); transform: scale(1); }I believe this issue is related to one of the plugins you are using.
Best regards,
Yigit-
This reply was modified 6 years ago by
Yigit.
February 27, 2020 at 2:10 pm in reply to: Enfold Not Recognizing there are Updates to Theme #1188469Hi,
Sorry for the late reply!
You can download pre-built Enfold child theme here – https://kriesi.at/documentation/enfold/child-theme/ :)
Best regards,
YigitHi,
You are welcome, Dirk. Glad we could help :)
Let us know if you have any other questions or issue and enjoy the rest of your day!
Best regards,
YigitHi,
Please temporarily disable CSS minifying feature in your cache plugin, flush cache, refresh your page a few times. After it takes affect, you can enable minifying feature again.
If that does not help, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitFebruary 27, 2020 at 2:06 pm in reply to: After convert post to page, content unable to change #1188464Hey Vini,
Thanks for contacting us and sorry for the late reply!
I honestly do not have any experience with mentioned plugin however could you please try going to Enfold theme options and choose “classic WP editor” as your editor instead of Block Editor and also enable debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode then try once again and check if that helps?
If it does not, please point out an example page so we can look further into it :)
Best regards,
YigitHey,
Thanks for contacting us!
Please edit your Hotspot tooltip and scroll down to find link options. I attached a screenshot in private content field below :)
Best regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
#footer #text-7 a:hover { color: #dddddd; } #footer #text-7 a { color: #dddddd; }Best regards,
YigitHi Dirk,
I updated WordPress to the latest version and deleted older versions of Enfold. Please review your website :)
Cheers!
YigitHey,
Thanks for contacting us!
1- Please go to Enfold theme options > Advanced Styling and edit “Main menu links”. You can add the element twice and check “hover state” option.
2- You can add following code to Quick CSS in Enfold theme options > General Styling and adjust the value as needed
.responsive .container.av-logo-container { width: 990px; }Best regards,
YigitHey,
Thanks for contacting us!
1- Please go to Enfold theme options > Advanced Styling and edit “Main menu links”. You can add the element twice and check “hover state” option.
2- You can add following code to Quick CSS in Enfold theme options > General Styling and adjust the value as needed
.responsive .container.av-logo-container { width: 990px; }Best regards,
YigitHey,
Thanks for contacting us and sorry for the late reply!
Could you please refer to this post – https://kriesi.at/documentation/enfold/advanced-layerslider/#-manually-importing-missing-layerslider-images-of-the-old-demo-slides- and manually import the demos?
Best regards,
YigitHi Dirk,
Could you please create temporary admin logins and post them here privately as well?
Best regards,
YigitHi,
Please try adding following code to Quick CSS in Enfold theme options > General Styling
.js_active .avia-slideshow li:first-child { transition: none 0s ease 0s !important; transform: translateZ(0px) !important; }Best regards,
YigitHey,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it?
Best regards,
YigitFebruary 27, 2020 at 12:56 pm in reply to: WordPress problems – can't load my pages anymore. #1188438Hi,
You are currently using an older version of Enfold. Please update it to the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/
I noticed you have API key in Enfold theme options for update however Envato API was updated and API keys are replaced with Personal Tokens. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token, generate a Personal Token and insert it in Enfold theme options to receive future updates.If you still have the issues after updating the theme, please let us know :)
Best regards,
Yigit -
This reply was modified 6 years ago by
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