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Hey,
Thanks for contacting us!
Unfortunately, only way to have an access to theme files is by having an access to ThemeForest account used when purchasing the theme. Could you please contact Envato support and ask them to help retrieve your ThemeForest account? Then you could download the latest version of the theme from your profile and also access your purchase code and register to our support forum :)
I hope that helps! Let us know if you have any other questions!
Best regards,
YigitHi,
After updating the file, have you temporarily disabled file compressing in Enfold theme options > Performance and flushed cache?
If suggestions above do not help, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitHi,
I logged in to your site but it seems like you have updated your menu. We are going to need to see the issue to be able to solve it so could you please set back previous menu and let us know?
Also, I noticed that you are currently not using the latest version of Enfold. You can refer to this post – https://kriesi.at/documentation/enfold/theme-update/ to update it. Then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token to insert in Enfold theme options. Then you should receive update notifications and be able to update the theme from WP dashboard :)
Best regards,
YigitHey,
I just checked your website on my iphone on IOS 13.3.1 but i cannot reproduce the issue.
In your homepage, you chose to display header when scrolled down. I scroll down a bit, header appears, I click on menu icon, I am able to scroll up and down in your burger menu. However when I scroll to top (from the area next to burger menu), header and menu disappears as expected.
If that is what you meant, you can disable it on mobile by adding following code to Quick CSS in Enfold theme options > General Styling
@media only screen and (max-width: 676px) { #top .av_header_scrolldown.av_header_transparency { opacity: 1; margin-top: 0 !important; }}If that is not what you meant, could you please share a screencast so we can make sure that we are on the same page? :)
Cheers!
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Thanks for contacting us!
It is actually there but not visible due to color. I highlighted it and attached a screenshot in private content field below.
You also set “Vercaro” menu item as mega menu. You can edit your menu item in Appearance > Menus and choose not to display it as mega menu and all sub menu items should be visible :)
Regards,
YigitHi,
I was testing your contact form and realized i can only reproduce the issue when i am not logged in. I went ahead and disabled WP Fastest Cache plugin and that seem to help.
Could you please contact plugin authors and ask them if they have had any users experience such issue?Best regards,
YigitHi,
Thanks for contacting us!
Yes, you can use the same license on your local, staging and live server :)
Please also see – https://kriesi.at/documentation/enfold/install-wordpress-on-localhost/
Let us know if you have any other questions :)
Regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Not really sure what was causing the issue. I connected to your server using FTP client and was waiting for the issue after the update but did not have any :)
Thanks, you too have a nice weekend!
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
I updated the theme to the latest version and there are no errors. Please review your website :)
Best regards,
YigitHi,
You can simply go to Enfold theme options > Advanced Styling > Linked Image Overlays and disable the overlay. You do not need to use custom CSS code for that any longer :)
Regards,
YigitHi Wolfgang,
Thanks for contacting us and sorry for the confusion. We only provide support to our registered users :)
You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post whenever you have a question or an issue :)
Best regards,
YigitHey,
Please refer to this post – https://kriesi.at/documentation/enfold/image/#remove-image-alt-title-on-hover :)
Cheers!
YigitHi,
Thanks for your kind words, Carla! Enfold users are the best! :)
Please let us know if you have any other questions or issues and enjoy your weekend!
Regards,
YigitHey,
You are welcome!
We are going to keep this thread open and wait to hear from you. Thread will be on hold and you can simply re-open it by replying.
Enjoy your weekend!
Cheers!
YigitHey,
Thanks for contacting us!
Another user who reported such issue said they activated both V2 and V3 on the same page. Please see – https://kriesi.at/support/topic/recaptcha-problem-expired-session-time/#post-1133451
Could you please check if that is the case for you too?If you would like us to look into it, please create temporary admin logins and post them here privately :)
Best regards,
YigitHi,
Sorry for the late reply!
We have updated our documentation. Please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#display-default-google-captcha-badge :)
Best regards,
YigitHey Jenniex,
Could you please create temporary admin logins and post them here privately so we can look into it? Please also point out the page where you have your video element :)
Cheers!
YigitHey,
1- I played around with options a bit however it is going to take some time. Could you please create another slider for mobile and display it on mobile instead? :)
2- I edited your page and placed your section inside a Color Section element with “mobile-contact” ID – https://kriesi.at/documentation/enfold/menu/#toggle-id-137 and then edited your button layer and linked it to “#mobile-contact”.
Best regards,
YigitHey Peter,
Thanks for contacting us!
Envato has updated their API and thus API keys are no longer working. You can read more about it and find update instructions here – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/#post-1032609
The latest version of Enfold is compatible with PHP 7.x as well.
You should not have any issues updating the theme from such old version but to be on the safe side, please create a testing environment and update the theme there. If you run into any issues after updating the theme, we can login to your testing installation and help you correct those :)
Best regards,
YigitHi,
Glad Rikard could help!
Please edit your element and upload a fallback image for mobile. Currently videos in sliders are not supported on mobile :)
Cheers!
YigitHi,
Thanks for contacting us!
Ismael found out that when Autoptimize plugin is active, Google tracker does not load properly. I checked your website and you are using Autoptimize as well. Could you please try de-activating it temporarily and check if that helps?
Cheers!
YigitHi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey.
Thanks for contacting us!
Could you please try using Button Row element instead? :)
Best regards,
Yigit
