Hi,

Please go to Enfold theme options > Performance and disable “CSS file merging and compression” and save Enfold theme options. Then go to W3 Total Cache settings and clear cache. Refresh your page a few times. Changes should be applied. If they are, you can go back to Enfold theme options > Performance and enable CSS file merging.

If that does not help, please start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in private content field so we can look into it. If you post your credentials here, they will be visible to creator of this thread.

Best regards,
Yigit

Hi,

@bcerin Please add following code to Quick CSS

body .alignright, .entry-content-wrapper a:hover .alignright {
    margin: 4px 0px 0px 10px !important;
}

Best regards,
Yigit

Hi,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#troubleshoot :)

Cheers!
Yigit

Hey,

Thanks for contacting us!

Could you please share a link of your website privately so we can check if they have used a child theme on your site?

If they have not used a child theme and modified theme files on parent theme, those changes will be overwritten during update. However if they have customized your site using Enfold’s native features, your theme options, content and media will remain the same.

We add improvements, fixes, new features and compatibility with updates therefore we recommend using the latest version of the theme.

Yes and you can purchase an Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. After purchasing a license, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token to insert in Enfold theme options. Then you will receive notification when release new updates and will be able to update the theme with a few clicks from WordPress dashboard.

6 months of support is also included in your purchase so you can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and start new threads whenever you have a question or an issue under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post.

Support is optional so once your support period expires, you can either extend it or not.

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

Hi,

It seems like you have already that code in functions.php file in line 1400.

If you have not, please use the code as following

function new_custom_theme_setup() {
        add_theme_support('avia_no_session_support');
}
add_action( 'after_setup_theme', 'new_custom_theme_setup' );

Best regards,
Yigit

Merhabalar :)

I wanted to check your website however it cannot be found at the moment. Please see private content field below :)

Regards,
Yigit

Hi,

Thanks for contacting us!

I am seeing JS error in console of your second site.

Please try going to Enfold theme options > Performance and disable CSS and JS file merging, then check “delete old CSS and JS files” near bottom and save and check if it helps.

If it does not, please create temporary admin logins and post them here privately so we can look into it :)

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

.logo {
    display: none !important;
}

Best regards,
Yigit

Hi,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cannot get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!
Regards,
Yigit

Hey Tia,

Thanks for contacting us!

Enfold supports Ajax portfolio. An example can be seen here – https://kriesi.at/themes/enfold/portfolio/portfolio-ajax/ :)

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

Hi Roberto,

Thanks for contacting us!

It seems like in your case a single license would suffice.

Let us know if you have any other questions :)

Best regards,
Yigit

Hi Roberto,

Thanks for contacting us!

Answers to your questions below:
1- Some developers purchase the license for their customers. We recommend developers who work this way to to give purchase code to their clients (so you can register to our support forum and start a thread whenever you have a question or an issue) and register the theme (so you can receive future updates from WordPress dashboard and can update the theme with a few clicks). Your theme is currently not registered. If you can contact your previous developer, please ask them to give you your purchase code and a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/ so you can update the theme and contact us whenever you need however this way you still will not have access to theme files. That is why Rikard recommended you to purchase a license as licenses are tied to Envato/ThemeForest accounts used when purchasing the theme.

2- No, but since they have not shared your purchase code with you and that we only provide support to our registered users which requires a purchase code, we are currently unable to provide you support.

3- Since your theme is not registered, we cannot really comment on that however you should have access to all features but only miss updates and support.

4- You would need to compare files to see if they are modified however if your developer can provide you a Personal Token, you can simply insert it in Enfold theme options and update the theme and that would overwrite all theme files.

5- Each domain requires a new license except for following cases:
– You have 2 installations on subdomains such as site1.domain.com & site2.domain.com
– You have created separate installations for different languages such as domain.fr & domain.co.uk

I am not 100% sure if that is possible, but if your previous developer can send you a copy of the license, you can contact Envato support and ask them if it would be possible to transfer the license to your account – https://themeforest.net/licenses/terms/regular.

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

Hi,

Thanks for contacting us!

Enfold has a fixed price of $59. There is no page limit. You can have a single page or hundreds of pages depending on your needs however price of theme does not change as you can make the simplest website as well as most complicated ones using Enfold :)

I hope that helps! Let us know if you have any other questions!

Cheers!
Yigit

Merhabalar Orkun :)

Thanks for contacting us!

Each domain requires a separate license therefore answer is no. You would need additional license for your second site.
You can use the same license on 2 sites only with following conditions:
– You install them on subdomain such as site1.domain.com & site2.domain.com
– You set up 2 separate installations for languages such as domain.com & domain.com.tr

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

Hi,

Please use “Enfold Child Instagram (Smash Balloon)” widget instead. Widget and ALB element should show up after you activate the plugin – https://imgur.com/a/G3Ml3if :)

Best regards,
Yigit