Hi,

Please contact your hosting provider and ask them to increase the PHP memory limit to 256M. That should fix the issue.

Best regards,
Yigit

Hi,

Please have a backup and refer to this post: https://kriesi.at/support/topic/disable-creation-of-multiple-file-resoltuions-on-media-upload/#post-1172543

If you aren’t using a child theme, you can download a pre-built child theme here https://kriesi.at/documentation/enfold/child-theme/.

Regards,
Yigit

Hi Philipp,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hi Philipp,

Tooltips are hidden by the following custom CSS code

/* Hide tooltip */
.avia-tooltip {
	display: none !important;	
}

I commented it out and that helped.

Please review your website.

Best regards,
Yigit

Hi T,

I understand your frustration but this is not related to Enfold. This is because we exclusively sell on ThemeForest/Envato and they offer a Purchase Code and Personel Tokens for better management.

Purchase codes are mostly used as proof of purchase (e.g. to register to our support forums) and Personal Tokens are used to update the themes and plugins.

If you’d like to request a simpler process, please feel free to contact the Envato support team.

Best regards,
Yigit

Hey,

Please edit your slide, go to Styling > Font Sizes, click on the mobile portrait icon and decrease the font size: https://i.imgur.com/oTH3Gah.png :)

Cheers!
Yigit

Hi,

I added the following code to the bottom of the Quick CSS field in Enfold theme options > General Styling

/* Transparent Header For Mobile */
@media only screen and (max-width: 990px) {
.responsive.html_mobile_menu_tablet #top #wrap_all #header { 
        position: absolute;
}
.html_mobile_menu_tablet #top #wrap_all .av_header_transparency {
	background: transparent;
}
}

This snippet is from our documentation: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile

Then, I went to Enfold theme options > Main Menu > Burger/Mobile Menu Styling > Menu Icon Color and set it to white.

Please review your website.

Regards,
Yigit

Hey Andreas,

If you follow the instructions here https://kriesi.at/support/topic/masonry-not-displaying/#post-1401005, modifications will not be overwritten during updates :)

Cheers!
Yigit

Hi Josephine,

Do you have a cache on the server side? If you have, could you please temporarily disable it and check if that helps? I noticed that hard-refreshing the browser fixes the issue.

Glad you fixed the Google maps issue!

Best regards,
Yigit

Hey,

We recently made changes but they should only affect the sites that are using the Event Tickets Plus plugin.

Please create temporary admin logins and FTP logins for your staging site and post them here privately so we can look into it. Please also post a screenshot or an example showing how the layout should look :)

Best regards,
Yigit

Hey Andreas,

Please read Ismael’s reply here for the explanation of the issue you are experiencing: https://kriesi.at/support/topic/massonry-gallery-not-loading-properly/#post-1301261

If you’d like to modify the shortcodes.js file on your child theme, please copy it to your child theme into the /js/folder, apply the changes mentioned in Ismael’s post, and add the following code to the bottom of the functions.php file of your child theme

function ava_change_wp_enqueue_scripts_mod() {
    $vn = avia_get_theme_version();
    $options = avia_get_option();
    $min_js = avia_minify_extension( 'js' );
    wp_deregister_script( 'avia-shortcodes-js' );
    wp_enqueue_script( 'avia-child-shortcodes-js', get_stylesheet_directory_uri() . "/js/shortcodes{$min_js}.js", array('jquery'));
}
add_action( 'wp_enqueue_scripts', 'ava_change_wp_enqueue_scripts_mod', 100 );

Best regards,
Yigit

Hi Josephine,

Thanks for the update.

I checked your website however I cannot reproduce the issue. Your homepage was briefly broken but I enabled ALB debugging mode (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode) and updated your page and that fixed the issue. Editing the page doesn’t break it.

Could you please check if you are able to reproduce the issue? If you can, please let us know the steps and point out the page you’re working on.

Best regards,
Yigit

Hi,

Thanks, Alan! You too enjoy your weekend :)

Best regards,
Yigit

Hi,

Our forums are pretty busy at the moment so our response time is longer than the usual. We are working to reduce the response times.

I tried to fix the issues on a private testing page. I attached the link in private content field.

Updating the page after enabling the Auto Repair function in shortcode parser fixed most of the issues but it didn’t fix the separators. I deleted the broken separators and confirmed that adding elements from Advanced Layout Builder works correctly now and doesn’t break the layout on the test page.

Please review the test page I created and if everything is fine on it, copy its shortcode and replace it on your main page.

If something is still not right, please reproduce the issue on it and let us know. Revisions are enabled on your installation, so we can revert back to working version and compare the shortcodes to find out the issue.

Also, I noticed a closing curly bracket in your inline CSS (attached a screenshot in private content field). I’m not sure if they broke your layout but please make sure they aren’t in your inline CSS.

Best regards,
Yigit

Hi,

Great! Thanks for the update!

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit