Hi Sylvia,

Thanks!
I de-activated “Enable jQuery Migrate Helper” and “jQuery Updater” plugins and re-installed the theme and that helped.

Please review your website :)

Best regards,
Yigit

Hey Yago,

Thanks for contacting us!

Due to our agreement, we have to follow Envato’s rules and lifetime updates is one of them. We sell our theme exclusively on Envato/ThemeForest and since they manage download and purchase processes, unfortunately we cannot help with your account there. We only provide technical support for our theme.

We hope you get your account issues resolved soon!

Best regards,
Yigit

Hey Walter,

I replied to your post here – https://kriesi.at/support/topic/support-access-2/.

Your email was registered as @yourdomain.com instead of @yourdomain.com.br. We have updated it so you can reset your account again you should receive the password this time :)

Cheers!
Yigit

Hi,

Please update WordPress to the latest version 5.7. After updating WordPress, go to Enfold theme options > Performance and disable “JS file merging and compression”, save theme options, clear cache and check once again. After confirming that it is working correctly, you can re-enable JS file merging and compression option.

Best regards,
Yigit

Hi Walter,

Thanks for contacting us!

Thanks for the info. We have reset your password. Please see private content field below :)

Best regards,
Yigit

Hey Mario,

Thanks for contacting us!

It seems like you used ALB to create your blog post. When creating ALB to create your blog posts, you would need to add each element manually so please edit your post and add Social Share Buttons element under Content Elements tab of ALB to the bottom of your post :)

Best regards,
Yigit

Hey Erin,

Thanks for contacting us!

You are currently using an older version of the theme which is not compatible with your WordPress version.

Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.

Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)

Best regards,
Yigit

Hey Sylvia,

Please reset them and post them here once again. I checked your older posts but it seems like you have edited your post and deleted the logins.

Regards,
Yigit

Hey,

I went to Enfold theme options > Performance and disabled “Javascript file merging and compression” and that helped.
Please review your website :)

Regards,
Yigit

Hi Sylvia,

Please go to Enfold theme options > Performance and disable CSS and JS file merging and compression and check “Delete old CSS and JS files?” at the bottom of the tab and save theme options. Flush browser cache a few times and check if that helps.

If you are not using a child theme and updated Enfold to 4.8.1 then I do not see any reason why it would not work honestly. If you post temporary WP admin logins we can gladly look into it :)

Regards,
Yigit

Hey,

Thanks for contacting us!

I added social icons to your menu using HTML and then added following code to bottom of Quick CSS field in Enfold theme options > General Styling for styling

#menu-item-1779 .avia-menu-text, #menu-item-1780 .avia-menu-text {
    font-size: 30px;
}
#menu-item-1779 .avia-menu-fx, #menu-item-1780 .avia-menu-fx { 
     display: none; 
}
#menu-item-1779 a:hover { 
     background-color: #a67658;
}
#menu-item-1780 a:hover { 
     background-color: #37589b;
}

Please review your website :)

Best regards,
Yigit

Hey,

Thanks for contacting us!

Instagram does not support sharing webpages therefore, it is currently not possible.

Best regards,
Yigit

Hi Patrick,

Thanks for reporting the issue!

Apparently those strings are wrongly translated or duplicated. We are going to fix those strings and include them in upcoming version.

If you would like to fix them on your installation, please use this plugin – https://wordpress.org/plugins/loco-translate/ and fix the translations of the elements. I attached screenshots from original English version in private content field below :)

Regards,
Yigit

Hey Massimo,

Thanks for contacting us!

If you can contact the previous developers and ask them to generate a Personal Token, you should be able to update the theme as Enfold 4.5.7 supports Personal Tokens.

If that is not possible, you would need to purchase a license and generate a new token. Please see – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token for instructions.
If you purchase a license, you can register to our support forums – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum whenever you have question or an issue.

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

Hi @Xenobyte,

Do you remember in which version you have modified helper-main-menu.php file? If you do, we can send you a copy of that file so you can compare it with the one you have in your child theme and apply the changes you made on that file on updated file.

Also, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post

Best regards,
Yigit