Hi Thomas,

No worries at all! Thank you for the update :)

We’ll keep the thread open. Please do let us know if you find that this is related to Enfold.

Regards,
Yigit

Hey Harsh,

It looks like the PHP ZipArchive Extension is disabled on your server. Please contact your hosting provider and ask them to enable it.

After that, importing demos should work. Let us know if it doesn’t.

Best regards,
Yigit

Hi,

@liebherz55 Please check the error log and let us know the error you are getting. Please also see https://wordpress.org/documentation/article/debugging-in-wordpress/.

If you’d like us to look into it, please post temporary WP admin and FTP logins here privately.

Regards,
Yigit

• This reply was modified 2 years, 5 months ago by Yigit.

Hey,

Could you please create a staging copy of your site and send us a link to your login page and admin login credentials so we can update Enfold there and investigate the issues?

Best regards,
Yigit

Hi,

I updated the code to the following one and it worked:

function avf_post_nav_settings_mod($settings) {
  $settings['is_fullwidth'] = false;
  $settings['skip_output'] = false;
  return $settings;
}
add_filter('avf_post_nav_settings','avf_post_nav_settings_mod', 999, 1);

Please review your website.

Regards,
Yigit

Hi Gary,

Thank you for the update.

It sounds like it was a caching issue because if anyone from the team worked on your site, we’d inform you.

I’m happy that issue was resolved. Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

Hi,

Post nav is disabled on portfolio items that has fullwidth elements by default.

To enable it, please add the following code to the Functions.php file of your child theme in Appearance > Editor:

add_filter('avia_post_nav_settings','avia_remove_fullwidth_slider_check', 10, 1);
function avia_remove_fullwidth_slider_check($settings)
{
$settings['is_fullwidth'] = false;
return $settings;
}

Best regards,
Yigit

Hey Greg,

I can see the issue only when I’m not logged in so this looks like a plugin conflict. I attached a screenshot in private content field.

Please firstly update Enfold to the latest version 5.6 (https://kriesi.at/documentation/enfold/theme-update/) and check if that resolves the issue. If it doesn’t, please try deactivating all active plugins to see if it’s a plugin conflict. You can then activate them one by one to find the culprit.

Best regards,
Yigit

Hi,

Enfold is sold exclusively on ThemeForest/Envato and currently, they do not offer such a license type. To install Enfold or any other theme from ThemeForest on 200+ sites, you’d need to purchase a separate regular license for each site.

If you decide to go with Enfold, we’d offer you a discount for your bulk purchase.

Regards,
Yigit

Hey,

Please go to Enfold theme options > Performance and disable CSS and JS file merging and compression, save theme options, clear any server-side, plugin-based, and browser caches, and check if that helps.

If it doesn’t, please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit

Hey,

Thanks for the update.

We’ve forwarded the message to Kriesi.

Best regards,
Yigit

Hi Jaap,

The Product Purchase Button element seem to be causing this issue. Removing it from the product resolves it. I couldn’t reproduce the issue on my local installation.

Could you share FTP logins here privately as well? We may need to pass this thread over to our developers.

Best regards,
Yigit

Hi,

I created a #featuredpartners tab and #featuredworks tab on the home page of the site. But, once I go to the About Us page or the Contact page, the top tabs featured partners and featured works will not take you back to the home section where the featured partners are listed or the images for the featured works.

Please refer to this post and display a different menu on your home and inner pages: https://kriesi.at/documentation/enfold/menu/#different-menu-for-different-pages. You can either use the plugin solution or the custom code solution posted on that page.

Also, the contact form is not working as far as sending the email.

Please refer to this post: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

I just purchased the enfold theme that comes with 6 months support but when I add the code to the enfold theme, it will not take it. Please help.
I also manage another website that uses a your envato activation code. Which was working and now says it is not. Why?

It looks like your Personal Token is not verified in Enfold theme options > Theme Update. Purchase Code and Personal Token are not the same. You’d need to generate a Personal Token to register your theme.

Please refer to this post https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token, generate a new token and insert it in Enfold theme options.

You can use your Purchase Code to register to our support forum https://kriesi.at/support/register/ and after that you can start new threads under Enfold sub forum https://kriesi.at/support/forum/enfold#new-post.

Best regards,
Yigit

Hey,

I couldn’t reproduce this issue on initial load and after refreshing you page couple of times.

Are there any specific steps we need to take to reproduce the issue? Are you experiencing this issue on a page other than the Custom Web Application Development page?

Best regards,
Yigit

Hi,

Please post a screenshot and show the changes you’d like to make.

It looks like the related product image fits within the container but doesn’t seem so because of the white borders on the sides. I attached a screenshot in private content field below.

Best regards,
Yigit