Page 45 – Support | Kriesi.at – Premium WordPress Themes

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September 1, 2018 at 4:32 pm in reply to: Avia Layout Builder blank #1004416

Vinay
Inactive Moderator

Hey Translibrium,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

September 1, 2018 at 4:23 pm in reply to: Close toggle by clicking on anything that's not the toggle #1004409

Vinay
Inactive Moderator

Hey calebcuster,

You need to add a jQuery function in the functions.php file.
http://activelab.io/code-snippets/use-jquery-to-hide-a-div-when-the-user-clicks-outside-of-it

To get class names for accordion tabs please check the docs

Accordion

Best regards,
Vinay

September 1, 2018 at 4:17 pm in reply to: Adjusting Viewport Breakpoint #1004408

Vinay
Inactive Moderator

Hey bbarta28,

Thank you for writing to us.

To trigger the burger menu for higher resolution, Please perform the steps in the below link

Menu

Best regards,
Vinay

September 1, 2018 at 4:12 pm in reply to: How can i remove the gaps between these container content view in responsive #1004405
Vinay
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay
September 1, 2018 at 2:10 pm in reply to: enfold whitespace separator in sidebar #1004367

Vinay
Inactive Moderator

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

September 1, 2018 at 2:07 pm in reply to: Change background color of Submit button in form #1004365
Vinay
Inactive Moderator
Hey MCGWebmaster,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - Submit button */


#top .avia_ajax_form input[type='submit'] {
border: none;
background: #3018ad!important;
color: #f6f6f5;
}
#top .avia_ajax_form input[type='submit']:hover {
background: #000000!important;
}
```
For more info please check

Contact Form

Best regards,
Vinay
September 1, 2018 at 2:00 pm in reply to: Center Pricing #1004364
Vinay
Inactive Moderator
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - Center pricing */

#top.home .<a href='https://refer.wordpress.com/r/84/woocommerce/' target='_blank' rel="nofollow">woocommerce</a>-Price-amount.amount {
    display: inline-block!important;
    width :100%;
    text-align: center;
    background: gold;
}
```
You can remove the background color. It is used for visual reference in the code :)

Please note: If you do not notice any change after adding the code please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Result:

Best regards,
Vinay
September 1, 2018 at 1:41 pm in reply to: Sample mock websites #1004353
Vinay
Inactive Moderator
Hey Gary,

To create different header design use the code block element and add your CSS inside
```
<style>  </style>
```
To create different menus please use a plugin like https://wordpress.org/plugins/zen-menu-logic/

Best regards,
Vinay
September 1, 2018 at 1:30 pm in reply to: Using the Masonry Gallery Animation with Layout Elements or Images? #1004351

Vinay
Inactive Moderator

Hey empiread201,

Please enable custom CSS class name support from Enfold theme options > Layout Builder > Developer options

Add a unique class name to the elements you want to animate and use the CSS provided in this link https://kriesi.at/documentation/enfold/animation/ or you can simply google for code snippets that suits your design.

Best regards,
Vinay

September 1, 2018 at 1:27 pm in reply to: Can't resolve blurry product image – woocommerce/Enfold #1004347

Vinay
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 1:27 pm in reply to: Small bar above main menu text colour on mobile #1004345

Vinay
Inactive Moderator

Hi,

Glad this is sorted for you! Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 1:26 pm in reply to: Catalogue Overlapping Text on Mobile #1004342

Vinay
Inactive Moderator

Hi,

Thanks for sharing your tip.

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 1:25 pm in reply to: Help! I can't adjust my website #1004341

Vinay
Inactive Moderator

Hi,

You are using an out dated version of the theme please update to the latest version via FTP client.

Install or update Enfold Theme

Best regards,
Vinay

September 1, 2018 at 1:12 pm in reply to: enfold whitespace separator in sidebar #1004340
Vinay
Inactive Moderator
Hey Stefan,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - Widget border */

#top .news-wrap li.news-content {
	padding-bottom: 30px!important;
	margin-bottom: 30px!important;
	border-bottom:2px solid #000;
}
```
Best regards,
Vinay
September 1, 2018 at 1:02 pm in reply to: Customized Icons – Flaticon #1004338

Vinay
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 1:00 pm in reply to: STOP COLUMNS BREAKING TO FULL SCREEN ON MOBILE SCREENS #1004337

Vinay
Inactive Moderator

Hey Birdster,

It’s not clear what you are trying to do but is this what you are trying to achieve?

Columns

Yes, you can test the responsive sites in google chrome by resizing it. Please note that some elements or styles may look a little different in other browsers but the difference really depends on the code.

Best regards,
Vinay

September 1, 2018 at 12:52 pm in reply to: How to decrease logo size? #1004333
Vinay
Inactive Moderator
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - Logo Size */

#header.header-scrolled .logo img {
    max-height:35px!important;
}
```
Best regards,
Vinay
September 1, 2018 at 12:35 pm in reply to: update impossible #1004329

Vinay
Inactive Moderator

Hey poplin,

Please update your theme via FTP client like FileZilla or upload from hosting control panel.

For more info please check https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#ftp-install

Best regards,
Vinay

September 1, 2018 at 12:30 pm in reply to: Contact Form Email Address Validation #1004326

Vinay
Inactive Moderator

Hi,

To personalize the form entry validation please use the contact form 7 plugin and the code suggested here https://contactform7.com/2015/03/28/custom-validation/

Best regards,
Vinay

September 1, 2018 at 12:18 pm in reply to: HOME PAGE SLIDER ISSUES #1004321

Vinay
Inactive Moderator

Hi,

A plugin conflict may be one of the reasons for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

September 1, 2018 at 12:11 pm in reply to: anchor an element to the bottom of a column #1004318

Vinay
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 12:10 pm in reply to: Formatting of Mobile Menu Lost After Updating Theme #1004317

Vinay
Inactive Moderator

Hi,

I checked your site on android and windows. The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

September 1, 2018 at 12:02 pm in reply to: Page Saves Mess Up Elements #1004316

Vinay
Inactive Moderator

Hi,

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

4. Uninstall or Deactivate any plugin that is not really necessary.
5. Update the theme and plugins to the latest version.

This should overwrite all files if anything is corrupt and hopefully fix the issue for you :)

Best regards,
Vinay

September 1, 2018 at 11:58 am in reply to: Changing the caption title on fullwidth easy slider to H1 #1004314

Vinay
Inactive Moderator

Hi,

You can only add a new folder or a file via FTP or your hosting control panel.

WordPress Editor does not support adding new folders :)

Best regards,
Vinay

September 1, 2018 at 11:55 am in reply to: Stop Burger Menu from Centering #1004312

Vinay
Inactive Moderator

Hi,

Please check the below link to trigger the burger menu for higher resolution.

Menu

Also if you like to place the menu in a different way please check the header layouts. You can use the code from the examples without creating the widget.

Header

Best regards,
Vinay

September 1, 2018 at 9:38 am in reply to: Centered Logo Menu Items Responsiveness #1004292

Vinay
Inactive Moderator

Hi,

The solution provided in the documentation is for the default theme settings and it should revert to the default mobile header with logo left and burger menu on the right provided if there is no other custom code conflicting with it.

I have updated the media query to kick in at 1200px at the same width at which your burger menu kicks in.

Please clear the cache and review the site :)

Best regards,
Vinay

September 1, 2018 at 9:00 am in reply to: Display a small styling shadow at top of section larger #1004283

Vinay
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

September 1, 2018 at 8:59 am in reply to: Sidebar Widget Navigation like Enfold Construction Demo #1004282
Vinay
Inactive Moderator
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
/* CSS - widget menu style */


 #top  #nav_menu-2 .widgettitle {
  border:none!important;
}

#top  #nav_menu-2 .current-menu-item {
	background: #cccccc;
	}
```
Best regards,
Vinay
September 1, 2018 at 8:45 am in reply to: Font-family defaults and priority #1004281
Vinay
Inactive Moderator
Hey acelam714,

The default fonts are as below
```
'Open Sans','HelveticaNeue','Helvetica Neue',Helvetica,Arial,sans-serif;
```
You can change that by added custom CSS to Quick CSS section in Enfold > General Styling
```
body {
/* Your styles here */
font-family: 'Your-font-amily-here' ;
}
```
For more info please check https://kriesi.at/documentation/enfold/typography

Best regards,
Vinay
September 1, 2018 at 8:39 am in reply to: Reduce Line Height on sub-menus #1004280

Vinay
Inactive Moderator

Hey perihelionweb,

Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay
Author

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