Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 30, 2018 at 4:02 pm #1003699
    annemarievanvugt

    When I want to adjust something on my website, it won’t open the Avia builder. He’s trying to open, to open, to open…
    I’m logged in the website and then I go to a page and want to adjust something but I can’t. I can’t see the text I’ve typed, I just see a ‘circle’ that it’s trying to open it.

    Can anyone help me?

    August 30, 2018 at 8:23 pm #1003781
    Basilis

    Hey annemarievanvugt,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    August 31, 2018 at 8:45 am #1003959
    annemarievanvugt

    Yes, the temporary login is in the private section. Thanks

    Update: adjusted en renewed, I added first the wrong website ;)

    August 31, 2018 at 3:37 pm #1004119
    Victoria

    Hi annemarievanvugt,

    Which version of php are you running?

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Best regards,
    Victoria

    • This reply was modified 5 years, 8 months ago by Victoria.
    August 31, 2018 at 4:09 pm #1004148
    annemarievanvugt

    I just updated PHP from 7.1 to 7.2 and still it’s not working unfortunately..

    September 1, 2018 at 1:25 pm #1004341
    Vinay

    Hi,

    You are using an out dated version of the theme please update to the latest version via FTP client.

    Install or update Enfold Theme

    Best regards,
    Vinay

    September 2, 2018 at 12:20 am #1004512
    juliosecum

    Hi!
    I have a website with Enfold

    Welcome

    that when editing the tours and replacing photographs is not saving me the changes.
    I consulted with a programmer and he told me to request support from you so that they could validate the error in the Bogotá tourism domain.
    Thanks
    I remain attentive to your comments

    September 2, 2018 at 4:45 am #1004537
    Vinay

    Hi,


    @juliosecum     please open a new ticket and provide your credentials. That way only the mods can view the private content.

    A plugin conflict may be one of the reasons for your issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

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