Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

.tabcontainer .active_tab, .tabcontainer .tab {
    background-color: #3e5164;
    color: #fff !important;
}

I can’t see any problems loading the page in question on mobile, could you let us know how to reproduce the problem please?

Best regards,
Rikard

Hey lausy,

Thanks for the screenshot and sorry for the late reply. Could you post a link to where we can see the actual problem as well please?

Best regards,
Rikard

Hi Bertrand,

Thanks for that and sorry for the late reply. I can’t see what is going wrong there unfortunately, but I’ve asked the rest of the team to have a look as well. Please reply to this thread so that it gets added back to our support queue.

Best regards,
Rikard

Hi Nikole,

Sorry for the late reply. It’s a div which you can try to add to header.php in your child theme for example:

<div class="background-strap"></div>

Then add this to your Quick CSS:

.background-strap {
    background-color: #b5006c;
    border-top: 1px #95005c solid;
    border-bottom: 1px #742152 solid;
    height: 67px;
    z-index: -10;
    position: absolute;
    top: 69px;
    width: 100%;
}

Best regards,
Rikard

Hi Tim,

Sorry for the late reply. I’m not sure what could be going wrong to be honest with you, but I’m guessing that it might be due to some sort of firewall or security setting on your network? Does it work if you create a basic html file outside of WordPress, and add the video as an iframe for example?

I’ve asked the rest of the team for help with your problem as well.

Best regards,
Rikard

Hi Verena,

Sorry for the late reply. All the images are at the same place horizontally, they all start from the top. The difference between the last image and all the others, is that the last one has more than double the height of the other ones, that is why it appears that way. Could you try using another image maybe? If not then please try to edit the current one in software like Photoshop, and give it some more width, to see if that helps.

Best regards,
Rikard

Hey Jeannette,

I’m very sorry for the late reply. If it’s working as it should when you select to always load all elements, then I would suggest that you use that option and try to optimise your site in other ways, in order to compensate. We can’t provide custom solution for problems with third party plugins unfortunately.

Best regards,
Rikard

Hey posttopost,

Sorry for the late reply. I can’t reproduce the problem you are having, please see private for a live example. Maybe it’s due to some sort of customisation added to your site?

I can’t see the font error messages on your actual site, did you manage get that fixed?

Best regards,
Rikard

Hi Mohamad,

I’m very sorry for the late reply. I’ve looked around for a solution for what you are requesting, but I haven’t been able to find one. We can’t provide you with a solution for this problem unfortunately.

Best regards,
Rikard

Hey THP,

Thanks for using Enfold and sorry for the late reply. We are continuously developing and adding new features to the theme. We are currently working on an integration with Elementor as a visual layout builder, but I can’t say when that will be released unfortunately. We are also working on adding new demos, but that hasn’t been a priority lately, but we will of course add new ones in the future.

Since Enfold is now our only product, we are focusing all of our efforts on developing it. I can’t really say if Enfold is the best theme around or not, but it will be maintained and developed for as long as we exist as a company.

I’ve forwarded this thread to Kriesi as well :-)

Best regards,
Rikard

Hi,

Thanks for that. I tried going to the backend of the page in question, but it won’t allow me to go there. Could you upgrade the account to have admin rights please?

Best regards,
Rikard

Hi,

Please try this CSS as well:

.av-catalogue-list li:hover {
  background-color: transparent;
}

The CSS I sent previously is applying fine on my end.

Best regards,
Rikard

Hey Lubica,

If you don’t own license then please purchase one in order to update the theme, it doesn’t have to be same one as was originally purchased.

After you have bout the license then the update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Kim,

I’ve replied to your thread already, please don’t open more than one support request per problem. I’ll close this thread for now, please continue in your existing support request.

Best regards,
Rikard

Hey alperertubey,

Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard