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Hey zeitraum_,
Your front page seems to load pretty quickly according to the test in private, but it is very heavy in images, the page is almost 18mb which is too much. Please try to optimise your images a bit to see if that helps.
Best regards,
RikardHey eyeqindia,
Thanks for the login details. I can’t login into your site though, it results in a 500 internal server error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Best regards,
RikardHi,
Thanks for the update. If you are worried about losing your work, then please make sure that you have backups of it first of all. After that then please located the theme folder of your installation, then manually place the new theme files there in a folder with a different name, for example enfold_new. After that you should be able to activate the theme in WordPress.
Best regards,
RikardHey Fabrice,
It’s supposed to give you a scrollbar like you can see here: https://imgur.com/a/cYDCqWf. What exactly are you doing in order to get the results like in your screenshots?
Best regards,
RikardHey Yossi,
Thanks for the screenshots. Please try the following in Quick CSS under Enfold->General Styling:
.rtl.search h2.post-title { margin-right: 60px; }Best regards,
RikardHi MJM,
Sorry for the problem, this was introduced with WordPress 5.6, but we don’t have a solution right now unfortunately. The alternatives would be to use your main menu, as Pete suggested above, or to roll back WordPress to 5.5.3 until we have a solution.
Best regards,
RikardDecember 11, 2020 at 10:42 am in reply to: Website is glitching – spaces aren't working properly #1266502Hey vantagepointmg,
Please this in Quick CSS to adjust the title:
h1.product_title { line-height: 1.8em; }I’m not sure which button you are referring to though, is it the one in the main menu?
Try this to adjust the submit button:
button.frm_button_submit { padding: 27px 20px 18px 20px !important; }Best regards,
RikardHi,
Thanks for the update. The alternate mobile menu functionality broke under WordPress 5.6, and we haven’t found a solution for that as of yet. Could you try rolling back WordPress to 5.5.3 please? It should be working in that version.
Best regards,
RikardHey bb,
Thanks for the login details. The Accordion is working fine on my end on the services page, how can we reproduce the problem you are having?
Best regards,
RikardHi Thomas,
Thanks for the update. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Thanks for the update. This is not a general problem with the theme, so we would have to test different things to find out the cause. If you can’t change things on your live site, then please copy it to a staging site, so that you can test things there instead.
Best regards,
RikardHi,
Thanks for the update. If you view the menu you have selected on the page in private, you will see that it only contains one page. You need to add the pages which you want to display in the mobile menu to the actual menu you have selected to display.
Best regards,
RikardHey martinmdot,
There’s nothing like that in the theme by default unfortunately, does Google provide code for implementing it maybe?
Best regards,
RikardHey KatrienW,
I can’t see any problems on my end, could you let us know how to reproduce it please? I can’t view the screenshot you posted, please upload it to a service like Google Drive or Dropbox, then link to it here.
If the problem is caused by third party code, then I would advise that you reach out to the authors for support.
Best regards,
RikardDecember 11, 2020 at 9:34 am in reply to: How to reduce space under menu item and active line underneath #1266487Hey Gerry,
Could you post a link to where we can see the element in question please?
Best regards,
RikardHey Cocoa,
Please try the following in Quick CSS under Enfold->General Styling:
ul.avia_wpml_language_switch { position: absolute; left: 177px; top: 109px; }Best regards,
RikardDecember 11, 2020 at 9:27 am in reply to: Help putting icons in one row on small bar in header #1266484Hi,
Thanks for helping out @guenni007 :-)
If you need any further help on the topic @MyGirlFriday805, then please try to explain your intentions a bit further.
Best regards,
RikardHey jelle,
I’m not sure if that would be possible or not, but there’s nothing like that in the theme by default, and creating it would be out of scope of theme support. The plugin you linked to might work though.
Best regards,
RikardHi,
Please try this instead:
div.aviabuttonhigh { margin-top: 20px; margin-bottom: -50px; }Best regards,
RikardDecember 11, 2020 at 8:32 am in reply to: What humans need to know about robots in business? #1266479Hey Phil,
Thanks for reaching out, we are not accepting guest posts at the moment though.
Best regards,
RikardHi,
Thanks for the update, the login page loaded after reloading the page. Could you try disabling all plugins to see if that changes anything please? If not then please try reaching out to your hosting provider, as they should be able to give you a more specific answer as to why the server is responding with those error messages.
Best regards,
RikardHi,
Thanks for that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardDecember 11, 2020 at 7:55 am in reply to: Updating failed. The response is not a valid JSON response. #1266474Hi Paul,
Thanks for that. I tried editing your functions.php file, but it’s not letting me change anything:
Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.
Could you share FTP login details as well please?
Best regards,
RikardHey Ambrose,
The login details you posted are not working, please check and verify. If you are running WordPress 5.6 then we are aware of the problem, we don’t have a solution for you as of yet though. If you could roll back to WordPress 5.5.3 then that would fix the problem temporarily.
Best regards,
RikardHi,
Thanks for that. After logging in it’s asking for a confirmation code though:
An Authentication Code has been sent to the email address associated with your account. Look for an email with “Login Authentication Code” in the subject line.
Could you share that as well please?
Best regards,
RikardHi Franz,
Thanks for reporting this, we are aware of the problem and we’re working on a solution. You can roll back to WordPress 5.5.3 until then.
Best regards,
RikardDecember 10, 2020 at 3:37 pm in reply to: Help putting icons in one row on small bar in header #1266315Hi,
Thanks for that. If you replace this in the shortcode:
position='left'with this:
position=''then it should not float over to the left.
Best regards,
RikardDecember 10, 2020 at 3:07 pm in reply to: Sticky header on front page no longer shows background color when I scroll down #1266307Hi,
Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardDecember 10, 2020 at 3:07 pm in reply to: Header image on mobile show properly on an Android phone, but not on an Apple #1266306 -
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