Page 784 – Support | Kriesi.at – Premium WordPress Themes

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February 11, 2021 at 9:15 am in reply to: Category Product Image Size #1279688

Rikard
Keymaster

Hey RosannaK,

Since that element is full width, you should try to keep the image as large as possible. 1500 pixels or above should likely do it. Keep in mind that some loss of image data is inevitable when using images are used as backgrounds.

Best regards,
Rikard

February 11, 2021 at 9:09 am in reply to: Remove Quick CSS #1279683

Rikard
Keymaster

Hi,

Thanks for that. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4, to see if that helps.

Best regards,
Rikard

February 11, 2021 at 5:50 am in reply to: Mobile Issues – Burger Menu no links & Masonry Gallery not displaying images #1279657

Rikard
Keymaster

Hi,

Thanks for the update, and sorry for the late reply. The masonry seems to be working fine on my end when I check it in mobile emulation in Chrome, did you find a solution to the problem? If not, then please try to explain the problem a bit further, and let us know how to reproduce it.

Best regards,
Rikard

February 11, 2021 at 5:03 am in reply to: Import von Demodaten "Einseitige Portfolio Demo" #1279649

Rikard
Keymaster

Hallo Detlef,

I’m very sorry for the late reply. I tried checking your site again, but the WordPress login details you posted earlier are not working, please check and verify.

LG,
Rikard

February 11, 2021 at 4:57 am in reply to: t arredo problem after theme upgrade #1279647

Rikard
Keymaster

Hi Manuel,

I’m very sorry for the late reply. I checked your site again, and the jQuery migrate plugin was set to 1.12.4, but the front end was cached, so the mobile menu wasn’t working. I cleared the cache, and the mobile menu started working after that.

The new version of the theme is still not available, but we have a fix for the mobile menu already, which we can implement on your site, if you like. If you would like that, then we can do that via FTP. Please verify that you have backups of your site, before we implement the fix for you.

Best regards,
Rikard

February 11, 2021 at 4:39 am in reply to: Enfold forum #1279644

Rikard
Keymaster

Hi dithinks,

Thanks for the update. The slider on your front page is working fine on my end, did you manage to get things working?

Best regards,
Rikard

February 10, 2021 at 10:52 am in reply to: YouTube video throwing error when played in color selection #1279358

Rikard
Keymaster

Hi dpriemer,

I’m very sorry for the late reply. Are you still having this problem? If so then please post admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

February 10, 2021 at 10:45 am in reply to: Relation logo & main menu on mobile displays not correct #1279351
Rikard
Keymaster
Hi Verena,

I’m sorry for the late reply. Do you mean that you want to make the logo smaller on mobile devices? If so then please try adding this to Quick CSS:
```
@media only screen and (max-width: 767px) {
.responsive .logo img {
    max-height: 50px;
}
}
```
Best regards,
Rikard
February 10, 2021 at 9:19 am in reply to: Logo problems #1279330

Rikard
Keymaster

Hi,

The CSS is coming from your child theme style.css file, please look under Appearance->Theme Editor->style.css

Best regards,
Rikard

February 10, 2021 at 9:14 am in reply to: Cannot make any changes on webside, editor fields are gone #1279329

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 10, 2021 at 9:12 am in reply to: SEOPressor Conflict with Enfold – Disables Aiva Builder #1279328

Rikard
Keymaster

Hey hylandgraphics,

Is it this plugin? https://wordpress.org/plugins/squirrly-seo/.

Best regards,
Rikard

February 10, 2021 at 9:09 am in reply to: Always the shrinking header….bug? #1279327

Rikard
Keymaster

Hey kopf-und-stift,

Which settings are you using in the Layout menu on the page? You could try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that changes anything. Also remember to clear the cache from your caching plugin.

Best regards,
Rikard

February 10, 2021 at 8:51 am in reply to: Problems with header behavior #1279324

Rikard
Keymaster

Hi bourkedesign,

Please try installing this plugin to see if that helps with the update: https://envato.com/market-plugin/. Also please try installing the jQuery migrate plugin which I linked to above.

Best regards,
Rikard

February 10, 2021 at 8:46 am in reply to: enfold woocommerce categories #1279323
Rikard
Keymaster
Hey may saleh fahmi,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.woocommerce-page #av_product_description {
  display: none;
}
}
```
Best regards,
Rikard
February 10, 2021 at 8:42 am in reply to: Anything works #1279322

Rikard
Keymaster

Hey dithinks,

Thanks for the login details. The SG Optimiser plugin was causing those problems, it does that when file compression is active in the theme options. I turned that off for you, and things started working after that. Please review your site.

Best regards,
Rikard

February 10, 2021 at 8:37 am in reply to: Product Image Switching #1279321

Rikard
Keymaster

Hi Jeff,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 10, 2021 at 8:35 am in reply to: Hamburger menu menu options have disappeared #1279320

Rikard
Keymaster

Hi Jeff,

I set the jQuery version to 1.12.4 in the jQuery migrate plugin for you, and the menu appears after that. Please continue using the current settings, until the next theme update. This problem will be fixed in the new version.

Best regards,
Rikard

February 10, 2021 at 8:20 am in reply to: Fullscreen Sliders and Masonry Galleries Stopped displaying #1279319

Rikard
Keymaster

Hi,

Thanks for the update. There is a password box before being able to see the WordPress login page, could you share that password as well please?

Best regards,
Rikard

February 10, 2021 at 8:08 am in reply to: file path to parallax-img with child-theme not correct #1279317

Rikard
Keymaster

Hi Katrin,

Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 10, 2021 at 8:06 am in reply to: Logo Centered, Menu Left #1279316

Rikard
Keymaster

Hi,

You can use the email in private. Just remember to post the login details here in private, so that all moderators have access to them.

Best regards,
Rikard

February 10, 2021 at 8:02 am in reply to: Color section height responsive and greater than 100% #1279315

Rikard
Keymaster

Hey axxisIT,

Could you post a link to where we can see the section that you want to implement this on please? You might be able to use the vh value in your CSS: https://www.w3schools.com/cssref/css_units.asp

Best regards,
Rikard

February 10, 2021 at 7:53 am in reply to: Can't view certain images after WP- and PHP-Update #1279314

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 10, 2021 at 7:51 am in reply to: Content won't update even when published (ok on other themes) #1279313

Rikard
Keymaster

Hi Joss,

Enfold doesn’t support any third party layout builders, so our support is limited in cases like this. What happens if you disable all plugins?

Best regards,
Rikard

February 10, 2021 at 7:44 am in reply to: Proktseite nur für einen Hersteller #1279311

Rikard
Keymaster

Hi Sabine,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 10, 2021 at 7:05 am in reply to: Rich MegaMenu possibilities #1279309
Rikard
Keymaster
Hi Matjaz,

Thanks for the update. I gave the Color Section element an ID in the element options, in order to target the elements better. Please try this in Quick CSS:
```
#details-section .av_one_third div.av-special-heading {
    padding: 10px 10px;
}
```
I couldn’t add it myself, since the account you gave us doesn’t have admin rights. Also remember to remove the margin values from the headers.

Best regards,
Rikard
February 10, 2021 at 6:52 am in reply to: Different sliders for desktop and mobile #1279308

Rikard
Keymaster

Hi Maikel,

Thanks for the update. Please post a link to where we can see the sliders in question.

Best regards,
Rikard

February 10, 2021 at 6:50 am in reply to: Enable JQuesry Migrate Helper on WP 5.6 #1279307

Rikard
Keymaster

Hi Valentina,

Sorry for the long wait, but the new version of the theme is still not available unfortunately. We can fix the problem with the alternate mobile menu for you though, after that you should be able to remove the jQuery migrate plugin. If you want us to do that, then please make sure that you have backups of the site.

Best regards,
Rikard

February 10, 2021 at 6:47 am in reply to: Contact Form Junk Emails #1279306

Rikard
Keymaster

Hi,

Thanks for that. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Once you have installed the new version, then please make sure that you have added and activated Google Recaptcha in the theme options: https://kriesi.at/documentation/enfold/contact-form/#activate-google-captcha

Best regards,
Rikard

February 10, 2021 at 5:43 am in reply to: Mansory problems on firefox #1279302

Rikard
Keymaster

Hey 100MENSCH,

Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps. If not, then please include admin WordPress login details in private, so that we can have a close look at your site.

Best regards,
Rikard

February 10, 2021 at 5:13 am in reply to: Design question – logo placement #1279301
Rikard
Keymaster
Hi,

Thanks for that. Please try this CSS in order to place the widget on the right hand side of your site.
```
#media_image-2 {
    position: absolute;
    right: -42px;
    top: -17px;
}
```
Where exactly are you looking to add the second widget?

We are not available over the phone unfortunately. If you need quicker communication, then you might consider hiring a freelance developer to do it for you. As I pointed out be before; we can help you with small changes, but we are not a customisation service.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,491 through 23,520 (of 93,423 total)

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