Viewing 23 posts - 1 through 23 (of 23 total)
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  • #1278177

    Hello team,

    Our hamburger menu is still existent, but as soon as you tap on the hamburger menu on mobile the links and text inside the menu do not show up. I’m not sure why you can’t find the menu here. Let me know how to fix it the login is in the private content.

    Best,
    Jeff

    #1278276

    Hi Jeff,

    Please follow the solution posted by Rikard on this thread: https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/
    Hope it helps.

    Best regards,
    Nikko

    #1278835

    Hi @Nikko,

    Unfortunately, I tried both solutions and neither of them solved my problem. Do you have anything else you recommend?

    Best,
    Jeff

    #1278899

    Hi Jeff,

    Can you give us the login link to your site? so we can check it.

    Best regards,
    Nikko

    #1279201

    HI @Nikko,

    Whoops sorry about that. Here you go. Thank you for your help!

    Best,
    Jeff

    #1279320

    Hi Jeff,

    I set the jQuery version to 1.12.4 in the jQuery migrate plugin for you, and the menu appears after that. Please continue using the current settings, until the next theme update. This problem will be fixed in the new version.

    Best regards,
    Rikard

    #1279584

    Hi @Rikard,

    Thank you! I wasn’t sure how to roll it back to a previous version. Thank you for the help! I will keep an eye out for the next update.

    Best,
    Jeff

    #1279589

    Hi @rikard,

    I do have one other question related to this. Is there any way to do away with the huge header notification on every admin page detailing the plugin and what it does? It’s really annoying and it will confuse my other team members. I tried the settings in the plugin but that didn’t seem to do anything. Let me know what would be possible.

    Best,
    Jeff

    #1279978

    Hi Jeff,

    We can implement the permanent fix for you instead, after that then you can disable and delete the plugin. Please verify that you have a backup of the site, so that we can implement the permanent fix after that.

    Best regards,
    Rikard

    #1280156

    Hi @rikard,

    I can do that but can we wait until early next week? I do not come in on weekends so I won’t be here to monitor and troubleshoot in case anything breaks or changes on the website. I can let you know Monday once I have updated our backup to be as up-to-date as possible. I’ll let you know when I am ready on Monday.

    Best,
    Jeff

    #1280526

    Hi Jeff,

    No problem, just let us know when you are ready :-)

    Best regards,
    Rikard

    #1280688

    Hi @Rikard,

    My backup is updating now and will be done at the top of this hour. You may proceed when you are ready after that.

    Best,
    Jeff

    #1281594

    Hi Jeff,

    Thanks for the update. I tried updating the file, but WordPress is giving me an error message, and the file is not updated:

    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

    Could you share FTP login details in private as well, so that we can edit the file that way instead please?

    Best regards,
    Rikard

    #1281865

    Hi @Rikard,

    My apologies and thank you for trying. I access the FTP through Godaddy. I’m not sure what the cpanel log-in is. Instructions below with login information in the private section.

    Log in to the GoDaddy account.
    Click Web Hosting.
    Next to the Grow Business Hosting, click Manage.
    Click cPanel Admin.
    Then click File manager I think
    Then you are in.

    Let me know if you have any questions, it isn’t working, or you need more information.

    Best,
    Jeff

    #1282184

    Hi Jeff,

    Thanks for that. I’m not able to login to GoDaddy, since they are asking for verification code via SMS or email. Could you provide us with a regular FTP login? If you want to try it out yourself, then there are instructions here: https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/. Simply find the file in question, then replace content with the content in the linked file.

    Best regards,
    Rikard

    #1282311

    Hi @rikard

    1) Ah that is what you are trying to do. I already replaced that file and I again attempted to replace it now in case I missed something the first time. It does not fix my problem with a disappearing mobile menu. Only the rolled-back jquery Migrator actually fixes my problem. The file seems to change nothing.

    2) On a somewhat unrelated note, I have some custom coding around my payment processor plugin that started breaking as soon as I first updated this file and installed the jquery manager over a week ago. The code is below. Is there anything in this code that would be broken by either the new file information or the jquery plug-in? It seems a little too timely to not be broken by these changes as I have not made any other changes to my code in a while.

    /** Save credit card information for processing past 6 days */
    add_action(‘wc_stripe_before_process_payment’, function($order, $gateway_id){
    if(is_checkout()){
    $_POST[“{$gateway_id}_save_source_key”] = ‘yes’;
    }
    }, 10, 2);

    Let me know what is happening and what is possible and if there is a way to revert back to the original /enfold/includes/helper-main-menu.php file if that is what is breaking this code. Without this custom payment code, it makes servicing customers a lot more difficult.

    Best,
    Jeff

    #1282585

    Hi Jeff,

    1. The fix has worked for all other customers, so it should work on your site as well. We can’t really say much more than that if we can’t access your site, and actually add the code for you. Maybe you could try reaching out to GoDaddy, in order to get FTP login details.

    2. It could be related to the jQuery version you are using, but let’s try to fix the mobile menu first.

    Best regards,
    Rikard

    #1282901

    Hi @rikard,

    I got the FTP login details they are in the private section. I used Filezilla to access it and it worked fine so should work for you. Let me know if you have any questions and if you are able to fix the disappearing menu on mobile as I have been unable without the plug-in.

    Best,
    Jeff

    #1283367

    Hi,

    I’ve updated the file in question in both your parent and child theme, and it’s working now. Please review your site.

    Best regards,
    Rikard

    #1283506

    Hi @rikard,

    I’m not sure what I did wrong or what you did differently, but this is working perfectly now. Thank you.

    Best,
    Jeff

    #1283577

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    #1285099

    You can close this Jordan.

    #1285190

    Hi RMConnection,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 23 posts - 1 through 23 (of 23 total)
  • The topic ‘Hamburger menu menu options have disappeared’ is closed to new replies.