Page 75 – Support | Kriesi.at – Premium WordPress Themes

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February 5, 2025 at 7:47 pm in reply to: HELP ! #1476439

Rikard
Keymaster

Hey sobreton,

We read your other thread and we understand that you have moved on to another template. Please let us know if you should need any further help with this. The problem with importing demos are due to your hosting provider, you can read more in these threads:

https://kriesi.at/support/topic/demo-installation-ovh/
https://kriesi.at/support/topic/issue-to-import-agency-demo-file-one-pager/

Best regards,
Rikard

February 5, 2025 at 7:42 pm in reply to: Demo pages are not generated #1476437

Rikard
Keymaster

Hi,

Thanks for that. Could you upgrade the account to have administrator rights as well please?

Best regards,
Rikard

February 5, 2025 at 7:41 pm in reply to: Enfold theme #1476436

Rikard
Keymaster

Hey Stefan,

You need access to the theme files first of all, and that is done via a Themeforest account. If you can’t access the account which was used to purchase your original license, then you will be better off buying a new license.

Once you have access to the theme files, then the update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 5, 2025 at 7:38 pm in reply to: error cURL error 28: #1476435

Rikard
Keymaster

Hi,

Thanks for the update.

Best regards,
Rikard

February 5, 2025 at 10:38 am in reply to: Demo pages are not generated #1476403

Rikard
Keymaster

Hi,

Thanks for that. Does your site have a URL as well?

Best regards,
Rikard

February 5, 2025 at 10:34 am in reply to: Reduce gap between Icon list and text block #1476402
Rikard
Keymaster
Hi,

This CSS is causing that to happen:
```
@media only screen and (min-width: 1600px) {
  #main .content {
    min-height: 1000px;
  }
}
```
Did you add that in Quick CSS maybe? We can’t see where it’s coming from exactly, since the styling is served via a caching plugin.

Best regards,
Rikard
February 5, 2025 at 10:32 am in reply to: Layout issues after Woocommerce updates #1476401

Rikard
Keymaster

Hey So Evolve,

We haven’t had any other reports about that no. I had a look at your site but I can’t see anything obviously wrong with it, could you share screenshots highlighting the problems please?

Best regards,
Rikard

February 5, 2025 at 10:22 am in reply to: slideshow element: video doesn’t show on mobile #1476398

Rikard
Keymaster

Hi,

Autoplay videos are disabled for mobile devices. Using a regular video element where the user has the option to start playing the video on mobile devices might be a good solution.

Best regards,
Rikard

February 5, 2025 at 10:20 am in reply to: The footer has disappeared #1476397

Rikard
Keymaster

Hey Tikitaka2020,

Are you overriding footer.php or header.php in a child theme? If so, then try replacing those files with the parent theme files.

Best regards,
Rikard

February 4, 2025 at 8:16 pm in reply to: Footer disappeared in Dev environment #1476353

Rikard
Keymaster

Hey John,

Are you overriding footer.php or header.php in a child theme? If so, then please try to replace those files with the parent theme files.

Best regards,
Rikard

February 4, 2025 at 8:16 pm in reply to: Hamburger Menu Disappearing In Desktop But Visable in Tablet & Mobile #1476352

Rikard
Keymaster

Hey John,

Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

February 4, 2025 at 8:14 pm in reply to: Cant remove or change background image? #1476351

Rikard
Keymaster

Hey shynee,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

February 4, 2025 at 8:13 pm in reply to: Demo pages are not generated #1476350

Rikard
Keymaster

Hey bartmannsebastian,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 4, 2025 at 8:12 pm in reply to: Images don’t load when using Avia layout builder #1476349

Rikard
Keymaster

Hey robjamuk,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 4, 2025 at 8:11 pm in reply to: Issue to import Agency demo file (One pager) #1476348

Rikard
Keymaster

Hey Ad-Min747,

Which hosting provider are you using? Did you try importing the demo manually? https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo. If you need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

February 4, 2025 at 8:10 pm in reply to: Proposal for Increasing Product Trust Through Authentic Reviews #1476347

Rikard
Keymaster

Hey M Shoaib Shahid,

Thanks for the offer, we are not interested at the moment though.

Best regards,
Rikard

February 4, 2025 at 8:09 pm in reply to: icon flipbox bigger icons #1476346

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 4, 2025 at 8:08 pm in reply to: Catalogue description colour #1476345

Rikard
Keymaster

Hi,

File compression makes files smaller, but sometimes they need to be renewed when adding new code.

Best regards,
Rikard

February 4, 2025 at 8:07 pm in reply to: how to call for a tooltip in an icon shortcode? #1476344

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 4, 2025 at 8:06 pm in reply to: Reduce gap between Icon list and text block #1476343
Rikard
Keymaster
Hey xfacta,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-icon-list-container {
  margin: 10px 0 30px 0;
}
```
Best regards,
Rikard
February 4, 2025 at 10:19 am in reply to: enfold header layout: widget left, logo center, widget right, menu below #1476304

Rikard
Keymaster

Hi,

I’ve edited the CSS a bit, please have a look again. Let’s do the mobile layout once you are happy with the desktop layout.

Best regards,
Rikard

February 4, 2025 at 9:51 am in reply to: error cURL error 28: #1476302

Rikard
Keymaster

Hi,

Thanks for that. It looks like the time limit setting on your server is causing this problem, if you want us to import the demo for you manually then we will need FTP login details as well, please post them in private. For now I’ve imported the shortcodes of the front page demo in the page in private, not that we can’t import any content unless we have FTP login details.

Best regards,
Rikard

February 4, 2025 at 9:35 am in reply to: Sitemap plugin for enfold? #1476299

Rikard
Keymaster

Hey Jak73,

Most SEO plugins have functionality for that, I would recommend that you try one of the bigger ones.

Best regards,
Rikard

February 3, 2025 at 7:59 pm in reply to: erreur #1476266

Rikard
Keymaster

Hey Sophie,

I understand that you are looking to import a demo. Starting two pre sales threads and one normal support thread isn’t an optimal way to get help though, please only open one thread per problem in the future. Also, including a URL to your actual site is a great place to start. Otherwise it will be difficult for us to login to your site.

We’ll close this thread for now, please continue in your other thread.

Best regards,
Rikard

February 3, 2025 at 7:56 pm in reply to: error cURL error 28: #1476265

Rikard
Keymaster

Hi sobreton,

Please include a URL to your site so that we can have a closer look.

Best regards,
Rikard

February 3, 2025 at 7:52 pm in reply to: erreur #1476264

Rikard
Keymaster

Hey sophie,

For technical support, please login to the support forum and open a new thread. Also please include the URL to your actual site in the new thread.

Best regards,
Rikard

February 3, 2025 at 7:50 pm in reply to: Where is the Accordion Element? #1476263

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 3, 2025 at 7:49 pm in reply to: Main menu color wont change #1476262

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 3, 2025 at 7:48 pm in reply to: Show portfolio items in /wp-admin/nav-menus.php #1476261

Rikard
Keymaster

Hey whdsolutions,

Click Screen Options in the top right hand corner of the screen and select to show Portfolio items there.

Best regards,
Rikard

February 3, 2025 at 12:11 pm in reply to: Enfold hanging and whenever I try to edit and getting me blocked from server #1476231

Rikard
Keymaster

Hey JennyGr,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard
Author

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Viewing 30 posts - 2,221 through 2,250 (of 93,449 total)

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