Page 606 – Support | Kriesi.at – Premium WordPress Themes

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September 28, 2021 at 5:37 am in reply to: Easy Slider – Embedded Youtube Video Unavailable #1322566

Rikard
Keymaster

Hi Rick,

Great, I’m glad that you got things working :-)

Best regards,
Rikard

September 28, 2021 at 4:52 am in reply to: Error #1322560

Rikard
Keymaster

Hi,

Thanks for that. I checked the page in private, but I can’t see any error messages on my end. Could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

September 28, 2021 at 4:50 am in reply to: Enfold content from not sending mails #1322559

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

September 28, 2021 at 4:40 am in reply to: Picture bloc not square #1322557

Rikard
Keymaster

Hi,

Thanks for the update. The angle is different on your actual site, than in your screenshot. Do you need the border like is shown in the screenshot, or do you need to modify your existing design?

I can’t see any borders on my end, so I’m guessing that you managed to find a solution?

Best regards,
Rikard

September 28, 2021 at 4:33 am in reply to: Enfold Update failed #1322556

Rikard
Keymaster

Hi,

Thanks for the update, I can’t see any login details though. Could you try posting them again please? Also make sure that you write something in the public box before sending them.

Best regards,
Rikard

September 28, 2021 at 4:28 am in reply to: custom page template not using full width #1322554

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 28, 2021 at 4:24 am in reply to: Video background not loading on color section #1322553

Rikard
Keymaster

Hi,

Thanks for the update. It looks like a static image until the video starts loading, the loading was a bit slow on Chrome, but faster on Safari.

Best regards,
Rikard

September 28, 2021 at 4:20 am in reply to: Mobile display issues #1322552
Rikard
Keymaster
Hi,

This CSS is still applying on your site, and it’s overriding the CSS I gave you:
```
#header .avia_hidden_link_text {
    display: block !important;
}
```
If you need help finding it, then please post admin WordPress login details in private. It doesn’t seems to be coming from the theme, so you might want to check in the WordPress customiser.

Best regards,
Rikard
September 27, 2021 at 11:03 am in reply to: Change font color for search results #1322457
Rikard
Keymaster
Hi,

Please try this instead:
```
.search-results .post-title, .search-results .post-meta-infos .date-container, .search-results #searchform input {
  color: #000 !important;
}
```
Best regards,
Rikard
September 27, 2021 at 11:01 am in reply to: Site is broken after theme is installed #1322456

Rikard
Keymaster

Hi,

The PHP ZipArchive Extension option is turned off on your server, please try turning that on.

Best regards,
Rikard

September 27, 2021 at 10:53 am in reply to: To much space below the copyright area #1322453

Rikard
Keymaster

Hi,

Thanks for that. I can’t reproduce the results you are getting though, please see screenshot in private. Could you let us know under which circumstances you are seeing the results in your screenshot please?

Best regards,
Rikard

September 27, 2021 at 10:50 am in reply to: Richiesta supporto #1322451

Rikard
Keymaster

Hi Barbara,

Please follow this link in order to open a new thread, or click this button on the Enfold forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

September 27, 2021 at 10:48 am in reply to: With which module can I realise this author slider? #1322449

Rikard
Keymaster

Hi,

Thanks for the feedback, we’ll keep that in mind.

Best regards,
Rikard

September 27, 2021 at 10:45 am in reply to: Logo Centered Menu Below #1322448

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 27, 2021 at 10:45 am in reply to: Something is not working #1322447

Rikard
Keymaster

Hi,

Thanks for the login details. The SG Optimiser plugin is creating that problem, so you need to turn off file compression in the theme. You should be able to compress/combine your resources using the plugin itself though.

Best regards,
Rikard

September 27, 2021 at 8:52 am in reply to: Demo import didn't work #1322432

Rikard
Keymaster

Hi Ravinder,

Thanks for that. I see that the PHP ZipArchive Extension is turned off on your server, could you try turning that on please? You might need to reach out to your hosting provider in order to do that.

Best regards,
Rikard

September 27, 2021 at 8:48 am in reply to: Problème de connexion Google authenticator #1322431

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad that you found the problem. I’m not sure what the problem might be, maybe the plugin developers could help you out further? We can’t really provide support for third party plugins unfortunately.

Best regards,
Rikard

September 27, 2021 at 8:42 am in reply to: How to reduce initial server response time? #1322426

Rikard
Keymaster

Hi,

Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 27, 2021 at 8:38 am in reply to: Download of files for demo Hotel Demo didn't work! #1322422

Rikard
Keymaster

Hi Matt,

Thanks for the login details. The max_execution_time value looks a bit low, the demos usually take longer than that to import. Could you try increasing that to see if it helps please?

Best regards,
Rikard

September 27, 2021 at 8:34 am in reply to: Centering buttons from a plugin #1322420

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did you have any luck with that CSS @Dzimnikov?

Best regards,
Rikard

September 27, 2021 at 8:31 am in reply to: Need help with vertically aligning content #1322419

Rikard
Keymaster

Hi Dzimnikov,

Great, I’m glad that you got things working, and that @guenni007 could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 27, 2021 at 8:20 am in reply to: Color section background image does not stay fixed in mobile view #1322417

Rikard
Keymaster

Hi sakurako,

I can’t see any screenshots posted by you in this thread, please try sending it again. Also please post a link to your actual site.

Best regards,
Rikard

September 27, 2021 at 8:08 am in reply to: COULEUR TEXTE MENU SITE INTERNET SUR TELEPHONE #1322415

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure that the option to delete the old CSS and JS files is active under Enfold->Performance, before you check the results after the update.

Best regards,
Rikard

September 27, 2021 at 7:23 am in reply to: Formfield and Subscribe Button in one line #1322411
Rikard
Keymaster
Hi,

Thanks for that, I can access your site now. Please try the following in Quick CSS under Enfold->General Styling:
```
#sign-up p.first_form, #sign-up p.form_element  {
    display: inline-block;
    width: 50%;
    float: none;
}
```
Best regards,
Rikard
September 27, 2021 at 7:15 am in reply to: enfold conflict with Yoast SEO #1322410

Rikard
Keymaster

Hi,

Thanks for that. I tried saving the theme options, but I can’t see any problems on my end. I tried adding a test page as well, and that is working as expected too. Could you let us know how to reproduce the problems you are seeing on your end please?

Best regards,
Rikard

September 26, 2021 at 11:24 am in reply to: Product slider breaks into 2 rows #1322342

Rikard
Keymaster

Hi Stefan,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

September 26, 2021 at 7:17 am in reply to: update Enfold 4.8.6.2 #1322332

Rikard
Keymaster

Hi Matti,

Thanks for the update. I’m not sure exactly what your hosting provider means by that either, but if there was a permission problem of some sort, then me and Yigit should see the same thing that you are seeing. That is not the case now, and we would have to find out why. Would you like us to install an earlier version of the theme on the site in private? If so, then in which folder is that located? Also please verify that you have backups of the site in question, in case something should go wrong.

Best regards,
Rikard

September 26, 2021 at 7:11 am in reply to: How to start a topic in the support section? #1322330

Rikard
Keymaster

Hi Ursula,

Great, I’m glad that we could help :-)

Best regards,
Rikard

September 26, 2021 at 7:07 am in reply to: Contact form not sending #1322329

Rikard
Keymaster

Hey Alan,

Please try the suggestions listed in this article: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

September 26, 2021 at 7:05 am in reply to: Hamburg Menü – hamburg menu #1322328

Rikard
Keymaster

Hi Sonja,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

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