September 26, 2021 at 12:03 am #1322309
I have just installed a fresh copy of WordPress (and also WooCommerce), then I have tried to download and install the Hotel Demo.
I keep getting the following message appearing and I cannot figure out what is wrong:
Download of files for demo Hotel Demo didn’t work!
You might want to try reloading the page and then try again.
I have tried adding
define('WP_MEMORY_LIMIT', '256M');to the wp-config.php file (which was advice I found on another thread) but it made no difference, so I have removed this code.
The message appears very quickly so I don’t think it is a timeout issue, but any help you can offer to solve this would really be greatly appreciated.
I have put URL and login details in the Private area hoping that you can take a look and see if you can see what is wrong.
MattSeptember 26, 2021 at 12:45 pm #1322345September 27, 2021 at 8:38 am #1322422
Thanks for the login details. The max_execution_time value looks a bit low, the demos usually take longer than that to import. Could you try increasing that to see if it helps please?
RikardSeptember 28, 2021 at 10:29 am #1322605
Thanks for your replay and suggestion. I increased the max_execution_time value from 30 seconds to 120 seconds as per the settings below.
Unfortunately this does not seem to have made any difference and the same error message appears (within 2 seconds) when I try to import the demo.
I really appreciate your help, are you able to suggest any other ideas that would fix this issue?
display_errors = Off
max_execution_time = 120
max_input_time = 60
max_input_vars = 1000
memory_limit = 256M
post_max_size = 8M
session.gc_maxlifetime = 1440
upload_max_filesize = 20M
zlib.output_compression = OffSeptember 29, 2021 at 6:48 am #1322722
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