Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #1322309

    Hi Support

    I have just installed a fresh copy of WordPress (and also WooCommerce), then I have tried to download and install the Hotel Demo.
    I keep getting the following message appearing and I cannot figure out what is wrong:

    Download of files for demo Hotel Demo didn’t work!
    You might want to try reloading the page and then try again.

    I have tried adding define('WP_MEMORY_LIMIT', '256M'); to the wp-config.php file (which was advice I found on another thread) but it made no difference, so I have removed this code.
    The message appears very quickly so I don’t think it is a timeout issue, but any help you can offer to solve this would really be greatly appreciated.

    I have put URL and login details in the Private area hoping that you can take a look and see if you can see what is wrong.

    Kind regards

    This reply has been marked as private.

    Hi Matt,

    Thanks for the login details. The max_execution_time value looks a bit low, the demos usually take longer than that to import. Could you try increasing that to see if it helps please?

    Best regards,


    Hi Rikard

    Thanks for your replay and suggestion. I increased the max_execution_time value from 30 seconds to 120 seconds as per the settings below.
    Unfortunately this does not seem to have made any difference and the same error message appears (within 2 seconds) when I try to import the demo.

    I really appreciate your help, are you able to suggest any other ideas that would fix this issue?

    Kind regards

    display_errors = Off
    max_execution_time = 120
    max_input_time = 60
    max_input_vars = 1000
    memory_limit = 256M
    post_max_size = 8M
    session.gc_maxlifetime = 1440
    upload_max_filesize = 20M
    zlib.output_compression = Off



    Thanks for the update. The PHP ZipArchive Extension setting seems to be disabled on your server, could you try activating that please?

    Best regards,

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.