Page 607 – Support | Kriesi.at – Premium WordPress Themes

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Posts
October 2, 2021 at 6:29 am in reply to: Icon Box – Text Overrun Box When Mobile #1323239

Rikard
Keymaster

Hey slui,

You have set those columns to have equal height, please try removing that setting, or set a higher pixel value.

Best regards,
Rikard

October 2, 2021 at 6:18 am in reply to: Sticky Header Mobile – Massive Gap Up Top #1323237
Rikard
Keymaster
Hey slui,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #main {
    margin-top: 99px !important;
}
}
```
Best regards,
Rikard
October 2, 2021 at 6:16 am in reply to: Footer has disapeared but all settings look normal #1323236

Rikard
Keymaster

Hi,

Thanks for the update. Could you share FTP login details with us as well, so that we can have a closer look please?

Best regards,
Rikard

October 2, 2021 at 6:13 am in reply to: Social link blog and image problem #1323235

Rikard
Keymaster

Hey crpsoftware,

Thanks for the login details. That is the expected behaviour when using the Layout Builder to create posts, you can use the Image element for your featured image, and the Social Buttons element to add sharing buttons. If you want to add these elements automatically, then please use the default WordPress editor instead.

Best regards,
Rikard

October 2, 2021 at 5:55 am in reply to: Issue with Text Component vs Header #1323233
Rikard
Keymaster
Hey slui,

The settings for that element is coming from Enfold->Advanced Styling. If you want to override that setting, then you can assign a class to the element in question, like so:
```
<h1 class="white-header">Content</h1>
```
Then add this to Quick CSS:
```
.white-header {
  color: #fff !important;
}
```
Best regards,
Rikard
October 2, 2021 at 5:02 am in reply to: Regola CSS .search-result-image img #1323230

Rikard
Keymaster

Hi,

Thanks for the update. I can login to your site without any problem, but the URL in private redirects to /wp-admin/, I’m not sure if that is your login URL? If it is, then please post a link to where we can see the element which is shown in your screenshot as well.

Best regards,
Rikard

October 2, 2021 at 4:57 am in reply to: Enfold is NOT honoring support puchase from Themeforest #1323229

Rikard
Keymaster

Hi Samuel,

We have recently implemented a new system to check the validity of support, and there might be some bugs which we need to fix. Under what user name are you registered on the forum? If you could share your receipt with us private as well, then that would be appreciated.

Best regards,
Rikard

October 2, 2021 at 4:53 am in reply to: Enfold Theme Extensions #1323228

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and thanks for the nice review of the theme :-)

Please let us know if you should have any further questions for us.

Best regards,
Rikard

October 2, 2021 at 4:48 am in reply to: boxed layout #1323227
Rikard
Keymaster
Hi,

Thanks for the update. Do you mean that the main menu is not full width? If so, then please try CSS like this:
```
.responsive.html_boxed.html_header_sticky #header {
    width: 100%;
    max-width: 100%;
}
```
Best regards,
Rikard
October 2, 2021 at 4:43 am in reply to: Blog grid layout: 1 column on landscape mobile devices instead of 1+2 columns #1323226
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
.responsive #top #wrap_all .avia-content-slider .slide-entry {
    width: 100%;
    margin-left: 0;
}
}
```
Best regards,
Rikard
October 2, 2021 at 4:34 am in reply to: Critical error update Enfold #1323225

Rikard
Keymaster

Hi,

Thanks for the update. This problem should be fixed in the next release of the theme.

Best regards,
Rikard

October 2, 2021 at 4:32 am in reply to: Mix-Blend-Mode an image over the top of a colour section. #1323224

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

October 2, 2021 at 4:31 am in reply to: My Google Analytics does not work #1323223
Rikard
Keymaster
Hi,

I can see the script added to the markup on your site, what are you seeing in Google Analytics? You can try to add the code using a function instead, to see if that helps:
```
function tobias777g_google_analytics(){
?>
YOUR SCRIPT GOES HERE
<?php
}
add_action('wp_head', 'tobias777g_google_analytics');
```
Best regards,
Rikard
October 2, 2021 at 4:25 am in reply to: TOC widget content disappers after update to 4.8.6.3 #1323222

Rikard
Keymaster

Hey SML,

Thanks for the login details. Could you upgrade the account to have administrator rights please?

Best regards,
Rikard

October 2, 2021 at 4:21 am in reply to: Video not working. #1323221

Rikard
Keymaster

Hi,

Great, I’m glad that things are working again. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 2, 2021 at 4:20 am in reply to: Issue with Easy Slider + image rollover #1323220

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 1, 2021 at 12:48 pm in reply to: My Google Analytics does not work #1323141

Rikard
Keymaster

Hi,

Thanks for the login details. Could you try pasting the whole snippet which you got from Google Analytics please? You have only added the ID now.

Best regards,
Rikard

October 1, 2021 at 12:22 pm in reply to: Blog grid layout: 1 column on landscape mobile devices instead of 1+2 columns #1323133

Rikard
Keymaster

Hi Cornelie,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

October 1, 2021 at 12:18 pm in reply to: Regola CSS .search-result-image img #1323130

Rikard
Keymaster

Hi,

Thanks for the update and clarification. I still can’t access the page you linked to though, it redirects /wp-admin/. How can we access the page in question?

Best regards,
Rikard

October 1, 2021 at 12:15 pm in reply to: Critical error update Enfold #1323128

Rikard
Keymaster

Hey Martijn,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, does it work as expected if you downgrade your PHP version to 7.4 for example? You could also try to disable all plugins, to see if that changes anything.

Best regards,
Rikard

October 1, 2021 at 11:51 am in reply to: Video not working. #1323122

Rikard
Keymaster

Hi Jacobus,

Could you try updating the theme to the latest version (4.8.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

October 1, 2021 at 11:48 am in reply to: Regarding a Critical Error Showing in page #1323121

Rikard
Keymaster

Hi,

Thanks for that. You can simply paste login details in the Private Content box. You can use a personal email, or the one in private.

Best regards,
Rikard

October 1, 2021 at 11:45 am in reply to: My Google Analytics does not work #1323119

Rikard
Keymaster

Hey Tobias777G,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 1, 2021 at 11:43 am in reply to: socket footer has disappeared after recent update #1323118

Rikard
Keymaster

Hi Bonnie,

Thanks for the login details. The footer displays as it should when the parent theme is active. Could you try copying the content of header.php from the parent to the child, to see if that helps please? You can add your customisation back into that file after that.

Best regards,
Rikard

October 1, 2021 at 11:40 am in reply to: New Enfold update fail #1323115

Rikard
Keymaster

Hi elspanko,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

October 1, 2021 at 7:01 am in reply to: Going from Enfold 3.8 to 4.7.6.4 – HELP :) #1323097

Rikard
Keymaster

Hi Marc,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please try to explain the problem a bit further, as I’m not sure I fully understand it.

Best regards,
Rikard

October 1, 2021 at 7:00 am in reply to: Enfold Child theme footer has disappeared #1323095

Rikard
Keymaster

Hi Dustin,

Thanks for the login details. The footer works as expected when the parent theme is active. Could you try copying the parent content of header.php to your child theme header.php to see if that works please? After that you can add your overrides back in to the file in question.

Best regards,
Rikard

October 1, 2021 at 6:53 am in reply to: Google Chart – Gauge animated – Strange background colour #1323094
Rikard
Keymaster
Hi Jay,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia_codeblock_section table tr {
    background: transparent !important;
}
```
Best regards,
Rikard
October 1, 2021 at 6:23 am in reply to: Footer has disapeared but all settings look normal #1323093

Rikard
Keymaster

Hey whtmsting1,

Thanks for the login details. The footer is showing up as it should when the parent theme is active on your site, could you try coping the content of header.php to your child theme header.php, then add your customisation in again after that, to see if that helps please?

Best regards,
Rikard

October 1, 2021 at 6:15 am in reply to: License related #1323091

Rikard
Keymaster

Hey Anand,

I’m not sure I understand your question. Do you have a Enfold installed on your site already, and you want to purchase a new license and install that? If so, then you can try using a plugin like this: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 18,181 through 18,210 (of 93,570 total)

← 1 2 3 … 606 607 608 … 3,117 3,118 3,119 →