Page 413 – Support | Kriesi.at – Premium WordPress Themes

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August 5, 2022 at 10:15 am in reply to: special heading h1 #1360739

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 4, 2022 at 8:47 pm in reply to: Enfold theme conflict with LiveAgent support JavaScript #1360709

Rikard
Keymaster

Hi,

Thanks for that, I’m not exactly what we should do with that though? Wouldn’t it be easier if you could show us the actual problem?

Best regards,
Rikard

August 4, 2022 at 8:45 pm in reply to: Responsive issues – images #1360706

Rikard
Keymaster

Hi Chris,

Are you referring to the order in which the text and images appear on mobile? If so, then you can set the order for mobile in the element options. Check under Advanced->Responsive.

Best regards,
Rikard

August 4, 2022 at 8:39 pm in reply to: Upgrade site from Enfold 3.8 to 5.0 #1360705

Rikard
Keymaster

Hey tonyb47,

The update to 5.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 4, 2022 at 8:35 pm in reply to: How to reduce thumbnails? #1360704

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 4, 2022 at 8:32 pm in reply to: Custom field on blogpost #1360703

Rikard
Keymaster

Hey evas49,

I’m not sure I understand your question or problem, could you try to explain what you are looking to achieve a bit further please?

Best regards,
Rikard

August 4, 2022 at 8:30 pm in reply to: New Install Issue on WordPress #1360702

Rikard
Keymaster

Hey hartetony,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. If you have a screenshot of the problem you are seeing on your end, then please share that with us as well.

Best regards,
Rikard

August 4, 2022 at 8:26 pm in reply to: Mobile view of fullwidth easy slider #1360700

Rikard
Keymaster

Hi,

Yes, those work fine. I can’t see those results on your actual site though, is there anything in particular we need to do in order to reproduce that?

Best regards,
Rikard

August 4, 2022 at 8:24 pm in reply to: special heading h1 #1360699

Rikard
Keymaster

Hey daves1997,

Thanks for the screenshots. Could you post a link to where we can see the actual problem on your site as well please?

Best regards,
Rikard

August 4, 2022 at 8:22 pm in reply to: Input text fields wrong color on mobile #1360698

Rikard
Keymaster

Hi,

Thanks for the update. It looks correct on my end now, please see screenshot in private.

Best regards,
Rikard

August 4, 2022 at 8:17 pm in reply to: Two images side by side in a text box? #1360697

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 4, 2022 at 8:15 pm in reply to: Theme Problem #1360696

Rikard
Keymaster

Hi Alexander,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 4, 2022 at 8:14 pm in reply to: Google #1360695

Rikard
Keymaster

Hey mary301187,

I’m not sure I understand the problem you are having, are you not seeing statistics on Google Analytics?

Best regards,
Rikard

August 4, 2022 at 8:12 pm in reply to: Anchor (ID) Links not landing at the top of the Color Section #1360693

Rikard
Keymaster

Hey Eleina,

This is what I see on my end: https://snipboard.io/5XPHn1.jpg. I’m not sure how to reproduce the problem you are seeing on your end?

Best regards,
Rikard

August 4, 2022 at 8:03 pm in reply to: Get Columns same size #1360692
Rikard
Keymaster
Hi Peter,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (min-width: 1200px) {
.page-id-330 #av-layout-grid-2 .iconbox_top .iconbox_content {
    height: 370px;
    min-height: 370px;
}
}
```
Best regards,
Rikard
- This reply was modified 3 years, 8 months ago by Rikard.
August 4, 2022 at 7:54 pm in reply to: Enfold Showcase #1360690

Rikard
Keymaster

Hi,

Thanks for sharing @thinkjarvis :-)

Best regards,
Rikard

August 4, 2022 at 7:52 pm in reply to: Hallo. Automatische Updates #1360687

Rikard
Keymaster

Hi Alex,

Your problem is most likely not related to theme or if it has been registered correctly at Themeforest, it should be possible to login to WordPress anyway. Did you try requesting a new password on the login page for the pages you are having problems with? If you need further help, then please try to explain a bit more what is happening on your sites.

Best regards,
Rikard

August 4, 2022 at 7:47 pm in reply to: Seperate special headings as H1 for mobile and desktop. Crawlbot sees 2x H1's? #1360684

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 4, 2022 at 10:44 am in reply to: Changing the font weight of a single heading via CSS #1360596

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 4, 2022 at 10:40 am in reply to: wocoomerce thousand seperator not showing in Webkit #1360591

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 4, 2022 at 10:39 am in reply to: Page title missing on pages #1360589

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 4, 2022 at 10:36 am in reply to: Menu with "Button style (bordered)" with transparent header: #1360588

Rikard
Keymaster

Hey Angelo,

We need to inspect the problem in order to give you accurate CSS. Could you give us access to the backend, so that we can turn it on temporarily please?

Best regards,
Rikard

August 4, 2022 at 10:25 am in reply to: Enfold theme conflict with LiveAgent support JavaScript #1360587

Rikard
Keymaster

Hi,

Thanks for that. I can’t reproduce the results in your screenshot on my end though: https://snipboard.io/bCSlWJ.jpg. How can we reproduce the results you are getting on your end?

Best regards,
Rikard

August 4, 2022 at 10:23 am in reply to: Mobile view of fullwidth easy slider #1360585

Rikard
Keymaster

Hi,

Thanks for that, the screenshots are not share publicly though, so we can’t view them. Please change the sharing status, or use a service like Imgur or Snipboard instead. If you could tell us how to reproduce the problem, then screenshots might not be needed.

Best regards,
Rikard

August 3, 2022 at 10:14 pm in reply to: Enfold theme conflict with LiveAgent support JavaScript #1360548

Rikard
Keymaster

Hi,

You can upload screenshots to a service like Google Drive, Dropbox, Imgur, Snipboard etc, then link to them here. Note that we need to see the error on an actual site in order to see what might be going wrong.

Best regards,
Rikard

August 3, 2022 at 10:12 pm in reply to: Menu Item Border on Click #1360547

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 8:28 pm in reply to: Enfold theme purchased through Envato/Code Canyon, how do I update #1360541

Rikard
Keymaster

Hi,

Great, I’m glad that you managed to download the theme files. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 8:27 pm in reply to: refund request #1360540

Rikard
Keymaster

Hi,

Thanks for the clarification. It’s only possible to use one theme at a time in WordPress unfortunately, and the Divi layout builder is not available as a standalone plugin as far as I know? If you want to use Enfold, then I would highly recommend that you use the built in Layout Builder instead.

If Enfold is not what you are looking for, then please file a refund request at Envato/Themeforest.

Best regards,
Rikard

August 3, 2022 at 8:24 pm in reply to: Enfold theme conflict with LiveAgent support JavaScript #1360539

Rikard
Keymaster

Hey Raghava,

I checked your site, but I’m not sure if I can see the actual problem. Please try describing it a bit further, or post screenshots highlighting. Please note that our theme cannot be compatible with all third party plugins, and that our support is limited in debugging problems caused by unsupported plugins.

Best regards,
Rikard

August 3, 2022 at 8:21 pm in reply to: Fatal error after theme update – allowed memory size….. #1360538

Rikard
Keymaster

Hi,

Thanks for the update. Did you try to temporarily deactivate all plugins? If not, then please try that out. If you should need any further help, then we would need access to the backend of your site. Note that there are warnings which are not theme related on the WordPress login page of your site as well.

Best regards,
Rikard
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Viewing 30 posts - 12,361 through 12,390 (of 93,570 total)

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