Page 371 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 11,101 through 11,130 (of 93,423 total)

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October 12, 2022 at 5:11 pm in reply to: New product key #1368602

Rikard
Keymaster

Hi,

We can update the theme for you. If you need help with that, then please post FTP login details in private, and verify that you have backups of your site.

Best regards,
Rikard

October 12, 2022 at 5:09 pm in reply to: How to import a single page from Enfold template #1368601

Rikard
Keymaster

Hi,

If you need help with activating debug mode, then we need access to your site.

Best regards,
Rikard

October 12, 2022 at 5:08 pm in reply to: Can´t access WP Login because of LayerSlider #1368600

Rikard
Keymaster

Hi,

Thanks for the update. I would suggest that you try what @guenni007 wrote above. You could also try to rename the plugins folder, in order to deactivate all plugins.

Best regards,
Rikard

October 12, 2022 at 5:03 pm in reply to: Showcare Parallax incompatible with Child Theme #1368599

Rikard
Keymaster

Hi,

Thanks for that. I’m getting a 403 error on the login page though, could you let us know where we are allowed to login from please? If you could turn that off until we have checked your site, then that would be great.

Best regards,
Rikard

October 12, 2022 at 2:29 pm in reply to: New product key #1368578

Rikard
Keymaster

Hey Christopher,

I see that you are running an old version of the theme, could you try to update to the latest version (5.1.2) to see if that helps please? The update to 5.0 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

October 12, 2022 at 2:26 pm in reply to: Registration #1368577

Rikard
Keymaster

Hi Michael,

I couldn’t see anything like that on your site, could you post a screenshots highlighting the problem please?

Best regards,
Rikard

October 12, 2022 at 11:23 am in reply to: Product slider #1368563

Rikard
Keymaster

Hi,

Great, I’m glad that you figured it out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 12, 2022 at 11:22 am in reply to: How to import a single page from Enfold template #1368560

Rikard
Keymaster

Hi Palle ,

You can do that if you enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. If you need any specific shortcodes, then please link to the demo page in question here.

Best regards,
Rikard

October 12, 2022 at 11:20 am in reply to: Hauptmenü linksbündig #1368557

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 12, 2022 at 11:18 am in reply to: Can´t access WP Login because of LayerSlider #1368555

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (5.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

October 12, 2022 at 11:14 am in reply to: Theme File Editor missing from Appearance Menu #1368554

Rikard
Keymaster

Hey SeanCentro01,

The theme doesn’t control that, it’s likely removed automatically by your hosting provider. Please try reaching out to them directly.

Best regards,
Rikard

October 12, 2022 at 11:11 am in reply to: Gültiger Envato Schlüssel wird nicht bestätigt? #1368553

Rikard
Keymaster

Hi,

Please try to go through the documentation again, we can’t generate a token for you unfortunately.

Disappering content is not related to the token, it’s likely due to open html markup in your content. If you should need further help with that, then let us know here.

Best regards,
Rikard

October 12, 2022 at 8:36 am in reply to: Theme is not updating to latest version #1368528

Rikard
Keymaster

Hi,

The screenshot I posted is from Chrome, so I don’t think it’s a general problem. It’s likely that it’s local on your end. Please try clearing all caches and restat the browser, to see if that helps.

Best regards,
Rikard

October 11, 2022 at 8:18 pm in reply to: Theme is not updating to latest version #1368490

Rikard
Keymaster

Hi,

This is what I’m seeing on my end: https://snipboard.io/xzEcrt.jpg. Could you try using a different browser?

Best regards,
Rikard

October 11, 2022 at 8:15 pm in reply to: Accordion toggle scrolls to top of page #1368488

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2022 at 8:14 pm in reply to: Top bar linked phone number font size #1368486

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2022 at 8:13 pm in reply to: Kritischer Fehler Enfold #1368485

Rikard
Keymaster

Hi,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

October 11, 2022 at 8:10 pm in reply to: Block validation failed #1368483

Rikard
Keymaster

Hi,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

October 11, 2022 at 8:08 pm in reply to: Force video fallback image to load instead of loading animation #1368482

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2022 at 8:08 pm in reply to: Theme is not updating to latest version #1368481

Rikard
Keymaster

Hi,

I can’t see any problems on my end, could you post a screenshot highlighting the problem please?

Best regards,
Rikard

October 11, 2022 at 6:33 pm in reply to: Post Slider Disappearing after adding and update are clicked #1368465
Rikard
Keymaster
Hi,

I didn’t do anything, but when this happens, the problem elements are usually the ones that disappear. Simply adding your content back will work as expected after that.

I saw markup in most of your content, like bold content:
```
<strong>This text is bold</strong>
```
That is what I’m referring to. Just be mindful to close any tag that you might add in the future.

Best regards,
Rikard
October 11, 2022 at 6:29 pm in reply to: Force video fallback image to load instead of loading animation #1368464

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2022 at 6:28 pm in reply to: Column Photo to Responsive Full Width Pic #1368463

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2022 at 6:27 pm in reply to: Conflict with The Events Calendar after their major update #1368460

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2022 at 6:26 pm in reply to: Problem mit JQuery #1368459

Rikard
Keymaster

Hi,

Great, I’m glad that you found it. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2022 at 6:25 pm in reply to: Enfold Portfolio Grid #1368458
Rikard
Keymaster
Hi,

Thanks for that. Please try this in Quick CSS:
```
.title_container {
    margin-top: 10px;
    background: url(images/bigstock-old-wooden-background-18938096.jpg) 0 0 no-repeat;
    border-width: 10px;
    border-color: #9e0b10;
    background-size: cover;
}
```
Best regards,
Rikard
October 11, 2022 at 6:22 pm in reply to: Gültiger Envato Schlüssel wird nicht bestätigt? #1368457

Rikard
Keymaster

Hey Norbert,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

October 11, 2022 at 6:18 pm in reply to: Post Slider Disappearing after adding and update are clicked #1368455

Rikard
Keymaster

Hi,

Thanks for that. I see that some of your content did disappear, but adding it again works without any problems. That means the problem was likely in the content that disappeared. Could you try adding it again please? Be sure to close all html tags that you might open.

Best regards,
Rikard

October 11, 2022 at 6:08 pm in reply to: Accordion toggle scrolls to top of page #1368454

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working again. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2022 at 6:07 pm in reply to: Showcare Parallax incompatible with Child Theme #1368453

Rikard
Keymaster

Hey BlutVampir,

Where can we see the problem you are having?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 11,101 through 11,130 (of 93,423 total)

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