Page 1927 – Support | Kriesi.at – Premium WordPress Themes

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January 22, 2018 at 5:26 am in reply to: popular post on page. #900593

Rikard
Keymaster

Hi,

Thanks for that, so you are using a plugin for that? If so then we need to inspect the actual element, a screenshot doesn’t help much I’m afraid. Could you post a link to a page where we can inspect the actual element please?

Best regards,
Rikard

January 22, 2018 at 5:15 am in reply to: Fix didn't work, can't roll back #900585
Rikard
Keymaster
Hi,

Adding this CSS should fix that I think, please try it out:
```
#mobile-advanced {
  display:none !important;
}
```
Best regards,
Rikard
January 21, 2018 at 8:40 am in reply to: Button Links no working #900307

Rikard
Keymaster

Hi,

Thanks for the feedback, if you can’t get it to work from the WordPress backend, then please try to update manually via FTP. You will find an instructional video on the link I sent if you don’t know how to do that.

Best regards,
Rikard

January 21, 2018 at 8:38 am in reply to: update now white screen #900306

Rikard
Keymaster

Hi Clifford,

Great, glad you got it working :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 8:37 am in reply to: Can't Drag and Drop Widgets #900305

Rikard
Keymaster

Hi,

Sorry for that, rearranging already activate plugins is working, but adding new ones it not. I tried deactivating the active plugins but that didn’t resolve the problem either.

Could you try reinstalling WordPress to see if that helps (see private)? If not then please try activating one of the default WordPress themes to see if the problem goes away.

Best regards,
Rikard

January 21, 2018 at 8:26 am in reply to: animation elements #900304

Rikard
Keymaster

Hi Allen,

We will need to be able to see the problem on the actual site to be able to help you out. You can post the link in private if you like.

Best regards,
Rikard

January 21, 2018 at 8:25 am in reply to: Team member image quality #900303

Rikard
Keymaster

Hey Imaginacomm,

When selecting the image from the Media library, you will get an option on the right hand side of the screen called ATTACHMENT DISPLAY SETTINGS, did you check the resolution you have selected there?

Best regards,
Rikard

January 21, 2018 at 8:22 am in reply to: Updating to version 4.2.1 fails #900302

Rikard
Keymaster

Hey James,

Which version of PHP are you running on the site? To avoid things like these in the future you should perform all updates on a staging version of the site first. If you should need help maintaining your site then I can recommend a service to help you out with that.

Best regards,
Rikard

January 21, 2018 at 8:17 am in reply to: Latest theme update – Site Crashed #900299

Rikard
Keymaster

Hey Deanna,

Which version of PHP are you running on the server? Also, you should always perform updates on a staging server first to avoid things like these on your production sites. If you should need help maintaining your sites then I can recommend a service like SteadyWP.

Best regards,
Rikard

January 21, 2018 at 8:13 am in reply to: .phone-info span color only targeting alpha characters, not numeric character… #900298

Rikard
Keymaster

Hey tmputnam,

I can’t see that happening on my end using Chrome, did you try clearing your browser cache and reload the page?

Best regards,
Rikard

January 21, 2018 at 8:09 am in reply to: Text Block issues saving and updating #900297

Rikard
Keymaster

Hi,

Thanks for that, though I’m not sure exactly what you are trying to add which is not saving? I tried editing the bottom text block on the page in private and that worked without any problems. I added the word “edit” in a paragraph.

Best regards,
Rikard

January 21, 2018 at 8:01 am in reply to: erreur 500 #900295

Rikard
Keymaster

Hey payet,

Thanks for reaching out. Did you check the logs on your server to see why it’s throwing that error?

Best regards,
Rikard

January 21, 2018 at 8:00 am in reply to: Enfold theme #900294

Rikard
Keymaster

Hey Debby Rijvers,

Thanks for reaching out. You can download the latest version of the theme on your Themeforest account, the place where you bought the theme.

Best regards,
Rikard

January 21, 2018 at 7:58 am in reply to: Fatal Error Message #900292

Rikard
Keymaster

Hi,

Thanks for the feedback, would you be able to run an alternative plugin for your SEO?

Best regards,
Rikard

January 21, 2018 at 7:54 am in reply to: Advanced Editor not work #900289

Rikard
Keymaster

Hi,

The PHP version you are using is very old, running WordPress requires minimum 5.6. Could you try updating the PHP version to that or higher please?

Best regards,
Rikard

January 21, 2018 at 7:52 am in reply to: breadcrumb height #900288

Rikard
Keymaster

Hey czar,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

January 21, 2018 at 7:48 am in reply to: Fullwidth Easy Slider with video doesn't work on mobile #900287

Rikard
Keymaster

Hi,

Thanks for the feedback, please let us know if you should need any further help on the topic.

Best regards,
Rikard

January 21, 2018 at 7:47 am in reply to: Enfold activate problem #900286

Rikard
Keymaster

Hi,

Thanks for that, though your site seems to be offline? Please see private.

Best regards,
Rikard

January 21, 2018 at 7:45 am in reply to: Connection lost #900285

Rikard
Keymaster

Hi Katja,

Thanks for the login details, how can we reproduce the problem?

Best regards,
Rikard

January 21, 2018 at 7:41 am in reply to: delete space between element #900284
Rikard
Keymaster
Hi,

Please try this instead:
```
.home #av_section_1 .avia-content-slider-odd {
  margin-top:0 !important;
}
```
Best regards,
Rikard
January 21, 2018 at 7:37 am in reply to: popular post on page. #900283

Rikard
Keymaster

Hi,

Thanks for that, where can we see the actual element?

Best regards,
Rikard

January 21, 2018 at 7:30 am in reply to: Enfold 4.2 update caused missing Mobile menu (Plugin issue) #900282

Rikard
Keymaster

Hey Colin,

I wouldn’t recommend going back to 3.1 since that is very old. Do you really have to use that plugin? There are other ways of creating multiple menus, maybe you could try using widgets instead?

Best regards,
Rikard

January 21, 2018 at 7:28 am in reply to: Should I update my theme? #900281

Rikard
Keymaster

Hi,

Thanks for the feedback, do you know the exact version of PHP 7 you were running? If it’s 7.2 then we have had problems with that, 7.1 should work though.

Best regards,
Rikard

January 21, 2018 at 7:24 am in reply to: impossible to embed instagram pics #900280

Rikard
Keymaster

Hi,

Thanks for the feedback, on which page can we see the problem?

Best regards,
Rikard

January 21, 2018 at 7:21 am in reply to: Enfold 4.2.1 upgrade #900279

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 7:21 am in reply to: Hello, I would like to buy the Assets theme #900278

Rikard
Keymaster

Hey Paul,

Thanks for contacting us. You can purchase Enfold here: themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. I’m not sure what Assets is though, I think that is something custom to your friends site?

Best regards,
Rikard

January 21, 2018 at 7:18 am in reply to: update now white screen #900276

Rikard
Keymaster

Hi,

Updating to PHP 7 or 7.1 should likely fix your problems, please let us know if you should need any further help from us.

Best regards,
Rikard

January 21, 2018 at 7:15 am in reply to: Button Links no working #900275

Rikard
Keymaster

Hi,

Thanks for that, you are using an old version of the theme. Could you try updating the theme to the latest version (4.2.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

January 21, 2018 at 7:02 am in reply to: HTTP Error File Upload Image Width Issue #900273

Rikard
Keymaster

Hi,

Thanks for that, I got an error as well, but I don’t think this is down to which theme you are running since that is core WordPress functionality. The error message I got was that the process exceeded the max execution time, that should be able to be adjusted on your server by your hosting provider.

Best regards,
Rikard

January 21, 2018 at 6:54 am in reply to: Custom Breakpoints 1/3rd elements with images #900272
Rikard
Keymaster
Hi,

Try adding this to your CSS:
```
margin:0 !important;
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 57,781 through 57,810 (of 93,285 total)

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