Copied new EF folder to site via FTP as I usually do. Now the sites just load a white screen. Linode is the host platform. Any ideas what could be going on? Everything looks fine from FTP.
@cnovery please update your PHP version to at least 5.6. Better to 7.1. Most hosting providers allow switching the PHP version from their customer control panel.
I am in contact with them to see how to check version and upgrade it. My control panel does not actually have info on PHP. I also found error log with many errors such as:
“PHP Fatal error: Can’t use function return value in write context in /home/clifford/public/cliffordnovey.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php on line 2556
[Sat Jan 20 08:52:41 2018] [error]”
Updating to PHP 7 or 7.1 should likely fix your problems, please let us know if you should need any further help from us.
Thank you everyone. We upgraded to 5.6 and the sites are both operational again! I really appreciate the prompt and helpful feedback here!
Great, glad you got it working :-)
Please let us know if you should need any further help on the topic or if we can close it.
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