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  • #900195

    My client tried to update his site to the newest version of Enfold. Screen went entirely white. Bluehost troubleshooting now, but appears there’s a PHP error. Website is entirely compromised.

    #900302

    Hey James,

    Which version of PHP are you running on the site? To avoid things like these in the future you should perform all updates on a staging version of the site first. If you should need help maintaining your site then I can recommend a service to help you out with that.

    Best regards,
    Rikard

    #900320

    Hello Rikard,

    The site is hosted (since 2012) at Bluehost. My client has been updating the site himself without problems until this most recent release of Enfold.
    The PHP version is 5.6

    Best,

    James

    #900398

    Hi

    Also problem with update. Update from 4.2 to 4.2.1, Fatal Error:

    …./wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php on line 2556

    PHP 5.6

    René

    #900404

    Went back to 4.2, and this works. Tried again with 4.2.1 – Fatal Error like before. Seems, I need to wait to the next version. Will try the same game with another website.

    #900411

    Ok. Now I found out MY mistake. There was a old code in the htaccess file, which kept the php version on 5.2. even when I changed it in the backend of my hoster. Ahhhh, so stupid!!!!
    I changed this, and now update 4.2.1 works fine!
    To everybody. Check the php version carefully!
    René the blockhead :(

    #900416

    Hi,

    Glad to hear that it’s fixed and thanks for sharing how it was fixed on your site, it would surely help others with the same issue :)

    Best regards,
    Nikko

    #900453

    Hey Nikko,
    What PHP version is best to use with Enfold ver 4.2.1 ?
    Thanks!

    #900524

    Hi,

    There’s no best version to use but we always suggest 5.6 or higher :)

    Best regards,
    Nikko

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