Hi Sergio,

We appreciate that you’ve been using Enfold for a long time :)
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey donillo,

Please try to do the following:
1. (skip this step if you have a child theme) Download and use a child theme. You can download and find instructions on how to use it here: https://kriesi.at/documentation/enfold/child-theme/
2. Add this at the bottom of your child theme’s functions.php:

function avia_preload_screen()
{
	$class = avia_get_option('preloader_transitions') != "disabled" ? 'av-transition-enabled' : "";
	$label = __('Loading','avia_framework');
	$logo  = avia_get_option('preloader_logo');
	if( is_numeric( $logo ) )
	{ 
		$logo = wp_get_attachment_image_src( $logo, 'full' ); 
		$logo = is_array( $logo ) ? $logo[0] : ''; 
	}
	
	if( $logo ) 
	{
		$class .= " av-transition-with-logo";
		$logo = "<img class='av-preloading-logo' src='{$logo}' alt='{$label}' title='{$label}' />";
	}
	
	$output  = "";
	$output .= 	"<div class='av-siteloader-wrap {$class}'>";
	$output .= 		"<div class='av-siteloader-inner'>";
	$output .= 			"<div class='av-siteloader-cell'>";
	$output .= 			"<div class='yellow-line'></div>";
	$output .= 			$logo;
	$output .= 			"<div class='av-siteloader'><div class='av-siteloader-extra'></div>";
	$output .= 			"</div>";
	$output .= 		"</div>";
	$output .= 	"</div>";
	$output .= "</div>";
	
	return $output;
}

3. Add this CSS code in Enfold > General Styling > Quick CSS:

.yellow-line {  
    border-top: 3px solid #fcea1a !important;
    width: 100%;
    left: 0;
    position: absolute;
    animation: 1.5s ease-out 0s 1 yellowLine;
}

@keyframes yellowLine {
	0% {
		width: 0%;
		opacity: 0;
	}
	100% {
		width: 100%;
		opacity: 1;
	}
}

Hope this helps.

Best regards,
Nikko

Hi marcobe,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi mteverley,

Can you try to disable Javascript file merging and compression in Enfold > Performance?
If that doesn’t help, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Rubén,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Frank,

Thanks for giving us admin access.
We have updated your site, please review it.
The changes I made did not reflect on my end until I forced to clear my browser cache.

Best regards,
Nikko

Hi Silvio,

We apologize for the delayed response.
Can you setup a staging site for us? so we can safely investigate on the issue without risking your live site.
Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/
Then give us admin credential only for the stage site.

Best regards,
Nikko

Hi Dependable,

It may just be due to cache.
I checked it just now and it seems to be working properly (please check the screenshot in private content).

Best regards,
Nikko

Hi jonrouse,

We’re glad to hear that :)
And yes, those are the two things we have changed/added to your site.
Also thanks for using Enfold!

Best regards,
Nikko

Hi griddler,

We’re glad that we could help :)
Thanks for using Enfold and have a great week as well :D

Best regards,
Nikko

Hi lle-it,

I have actually tested the code on my local server (with WP debug turned on) before posting it and didn’t have issues, I checked just now with a layerslider but it does not show as well.
For the meantime, can you tell us what PHP version you’re using? also Enfold and WordPress version? so we can try to reproduce the issue.
As for giving us access, would it be possible if it on a staging site? if yes, then please setup a staging site for us.
Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi jonrouse,

I see, please replace it with this code (basically 2 and 3 in nth-child is swapped):

.avia-slide-wrap > img:nth-child(3) {
    display: none;
}

@media only screen and (min-width: 1500px) {
    .avia-slide-wrap > img:nth-child(3) {
        display: block;
    }

    .avia-slide-wrap > img:nth-child(2){
        display: none;
    }
}

Best regards,
Nikko

Hi ADLER66,

Please follow the steps below:

Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi Monika,

Please refer to the instructions in the documentation: https://kriesi.at/documentation/enfold/theme-registration/
Hope it helps.

Best regards,
Nikko

Hi Lord_Sandwich,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko