Hi,
Thank you for your patience, I was not able to log into your test site, but I was able to log into your live site and I reviewed your page /marketing/social-media-materiaal/ and both of these buttons opened the download prompt for me:

but I recognize from experience that this doesn’t always occur for every browser and device, typically this is corrected by editing the .htaccess file as explained in this article. There are also some that suggest using the “download” attribute but I have not experienced a need for this in the past. I have heard elsewhere, not specifically from Enfold, that on some iPhones users will experience this issue, but this is how iPhone handles certain types of links to prevent security issues with forced rouge files. I’m not sure if this has anything to do with your issue, but I thought I would share the info, I don’t have an iPhone to test with, but as I pointed out above, both of your links opened the download prompt for me.

Best regards,
Mike

Hi,
I checked your homepage again in my browser dev tools mobile emulation in both languages and included a screenshot below. So while I can tell the footer is different, the top bar looks the same to me in both languages. Can you post a screenshot of what is meant to be shown?

Best regards,
Mike

Hi,
If you have lost your login info to your Theme Forest account you will need to ask them to recover. Envato, aka Theme Forest is the exclusive licensor of Enfold, due to this contract we can not license nor do we have access to licensing info. Typically similar situations to this arise when a developer purchases a license and creates a website product for a customer, and somehow doesn’t supply this license login to the customer, thus the customer is never given access to the licensed files. Envato doesn’t recognize the license code number without the login and password to the Envato account in order to download the licensed files or to update the theme. Typically years go by before the developer’s customer realizes that this has happened and the developer has stopped responding to the customer. Typically the developer only purchased one license but built many sites and can not update them all because they only have one license. Because of this Envato changed their API to a Token that can only be accessed via the account’s login and password.

So now for the good news, in any situation where the user doesn’t have access to the old account, it is cheaper and easier for them to simply purchase a new Enfold theme with a new email and create a new login and account. The greatest benefit to this is the option to extend the support to 12 months for a very small price:

for you see the yearly cost of access to this support form is nearly the same as the cost of the theme:

which I assume you have not updated since 2019.
So it will save you time and money to just purchase a new license.

Best regards,
Mike

Hi,
Sorry I have not looked into possible plugins or tried any, but here is a list of the most rated ones on WordPress, but you will need to review them to see which ones will meet your requirements.

Best regards,
Mike

Hi,
It would be possible to replace the icon with an image with css, but it would not be grabing the actual “featured image” of the linked post, it would be any image you choose to have coded in the css, and if you showed six images you would have to code it six times, and this would always be the same six images no matter the six titles shown.
If you just wanted to show the same six “related posts” in the format that you like we could copy the html and turn it into a shortcode, but it would always be the same six like this:

I’m sure this is not what you wanted, but it is something that can be done.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Very good, I have given you my recommendation and proven that Enfold doesn’t cause this issue on a live server. Respectfully, I am not going to argue with them for you, so there is no need to post their reply here. I’m not going to play that game.

Best regards,
Mike

Hi,
Unfortunately, I don’t think so without removing the customizations that Enfold requires for the other functions for woocommerce, and I don’t believe that is possible without major issues, you could try this thread but at the end it seemed to cause more issues.

Best regards,
Mike

Hi,
Sorry, that is not possible.

Best regards,
Mike

Hey flordelizamejia,
Sorry for the very late reply and thanks for your patience, in the thread that you have linked to, the answer is to have your freelancer manually modify the theme files. This is not explained how to do in the answer as it is beyond the intended scope, but the answer points to how to have the modified files used in the theme above the original theme files.
That is probably why it seems so confusing.

Best regards,
Mike

Hi,
Thank you for noticing that the password you posted was missing the last character, I was able to login.
So now please look at your theme panel update page, screenshot below.
Back in 2019, which is the release date of your version, Envato changed how they would handle licenses from the Themeforest API Key system to the Envato private token system, so everybody had to get an Envato private token please notice the big black warning box:

Attention: The old Envato API is deprecated and will be shut down soon. In order to be able to use automated theme updates please generate a new valid API token and enter it above. Your themeforest username and your old API key will then be removed from your installation since they are no longer required.

So you will have go to your Theme Forest account (Envato) and set up a token, etc, for you to automatically update in the future.
But I will save you from a lot of frustration and tell you the with your specific version 4.6.1 there was an issue with the token/api & auto-updates, at the time (2019) the solution was to manually update, and this is what you need to do now.
I posted the best way to do this above, but if you don’t feel comfortable doing this, please include FTP access in the Private Content area and download the Enfold theme v4.8.1 from your Theme Forest account and link in the Private Content area via DropBox I will manually update for you, and then you can setup your Envato private token later.
Your child theme has no bearing on the process.
If you want me to manually update your site, please disable all of your plugins, I would recommend enabling maintenance mode and plan on your site being offline for a day or two, due to our different time zones.

Best regards,
Mike

Hi,
Glad to hear that you have this sorted out, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for your patience and thanks for the link to your site, I tried to recreate your page which looks like a single column with a video element in it and a specific Vimeo video, but this is working on my live test site, please see the link below.
Have you tried to disable all of your plugins and disabled any webhost caching?
Do you have any added scripts in your functions.php?

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for your patience. I couldn’t log in with the details provided, please see the screenshot in the Private Content area. But that is OK.
As I’m just now joining your topic I note that you are using Enfold v4.6.1 you will have to manually update with this version, there was an issue with this version and the New (at the time) Envato Token, once you manually update from that version which was suggested in 2019, you should have no further update issues.
The easiest and safest way to do this is to download the newest version from your Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
So updating should be your first priority, please do this.

Best regards,
Mike

Hey solf,
Sorry for the very late reply and thanks for your patience, as I understand your question you are looking at the theme options under the blog layout and these are the options:

the words but cropped or not cropped are not in the options so I’m assuming that you would like to submit a feature request?
In the meanwhile, you can adjust the images to not be cropped with the plugin Simple Image Sizes or you can use a function like this:

add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
        $size['gallery'] = array('width'=>845, 'height'=>684 , 'crop' => false);		
	return $size;	
}

and adjust to suit, or you can edit the functions.php file to add or remove the “crop” function:

and then and regenerate your thumbnails
But this will effect all images that size and will not give you an option that you can turn on or off, as you request.
Your last question is an option on the post page in the sidebar:

Best regards,
Mike