Forum Replies Created

Viewing 30 posts - 8,551 through 8,580 (of 34,631 total)
  • Author
    Posts
  • in reply to: Dots Menu (Fullwidth submenu element) with current class #1398481

    Hi,
    Thanks for the link to your site but I don’t see a Fullwidth submenu element on your homepage, is it on a different page?
    I see that you linked to the Dots Menu documentation I checked a few of your pages and didn’t find this?

    Best regards,
    Mike

    in reply to: google fonts deaktivieren #1398479

    Hi,
    Thanks for your patience, I assume that you are following the instructions here for loading Google fonts locally. If not please try these steps, if this doesn’t work for you please include an admin login so we can examine the issue.

    Best regards,
    Mike

    in reply to: Recaptcha button not showing #1398478

    Hi,
    Thanks for the login, I see that on your contact form was hidden and your cookie settings didn’t reload the page when the user accepted the cookies, I set this for you and when testing in a incognito window the ReCAPTCHA shows:
    Enfold_Support_417.jpeg
    I hid the contact form for you again after testing.
    Please check.

    Best regards,
    Mike

    in reply to: Animated Icons #1398476

    Hey sarthakchoudhary,
    Thanks for your question, the animated icons will not work by uploading them to the Enfold Theme Options ▸ Import/Export ▸ Iconfont Manager because the theme uses icon fonts, which is different but you could add the animated icons with css, please see this solution for using gif’s.

    Best regards,
    Mike

    in reply to: Demo import #1398474

    Hi,
    Thanks for your feedback, unfortunately in the past, OVH has told their customers that they will not change the PHP settings, I asked because OVH disables the set_time_limit() function used by WordPress so the import function won’t timeout, we use the basic WordPress import function, nothing fancy.
    If you must use OVH and can’t use a webhost that enables basic PHP functions, try importing your demo on a localhost install and using the Duplicator plugin to migrate/clone it to your OVH host.

    Best regards,
    Mike

    in reply to: customizing sidebar #1398472

    Hey sitibus,
    Thank you for your patience and the links to your sites, to change the sidebar background color & the sidebar heading font & font-color, and the list item color and the link color add this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .sidebar {
    	background-color: #3d3d7d;
    }
    .sidebar .widgettitle {
    	font: bold 13px/15px Georgia, "Times New Roman", Times, serif;
        color: #ffd800;
    }
    .sidebar li,
    .main_color .sidebar li a {
    	font: 11px/18px Georgia, "Times New Roman", Times, serif;
        color: #fff;
    }

    After applying the css, please clear your browser cache and check.
    Please see the screenshot in the Private Content area of the expected results.

    Best regards,
    Mike

    in reply to: Contact forms not working correctly #1398468

    Hi,
    Thanks for the link to your site but your login page gives me a Error 403 – Forbidden error, do you have a custom login page or are you blocking users by IP?
    If so please disable your security plugins so we are sure this is not also affecting your Mailerlite.

    Best regards,
    Mike

    in reply to: name of image in gallery #1398465

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Demo import #1398464

    Hi,
    Thanks for the login, I see that you are getting the error: cURL error 28: Connection timed out are you using the webhost OVH?
    This error could be because your PHP time limit is low at 165, ask your webhost to change to about 300
    This could also be because your webhost is blocking our domain: kriesi.at plase ask your webhost to check and possibly white list.
    If this doesn’t help try our documentation for manually installing the demo.

    Best regards,
    Mike

    in reply to: neu bayer #1398461

    Hey Gagik Vardanian,
    Thanks for your question, I see your email address is for the user “webbxnu” I have sent the Password reset link, please check your email.
    Then once you login, open a new thread with the url to the page in question and your question.

    Best regards,
    Mike

    in reply to: How to raise a new ticket for Support? #1398459

    Hi,
    Thanks for the login, please go to the slider then click the slide, then go to the advanced tab ▸ overlay and remove or change:
    Enfold_Support_411.jpeg
    If you need further help please open a new thread as the email contact form is not appropriate for support. Thanks for understanding.

    Best regards,
    Mike

    in reply to: Error message and widgets not working #1398458

    Hi,
    Glad to hear this helped, I have not seen this error before, but the first one is for the core WordPress functions.php, and the second is for the plugin really-simple-ssl
    I assume that your core WordPress is up-to-date? Try disabling your plugins.
    If this doesn’t help please include an admin login so we can check.

    Best regards,
    Mike

    in reply to: font bold color and color in text field #1398457

    Hi,
    Thank you for your patience, I didn’t see a test page on your site for this issue so I created one linked below, I then added a text element with some of the text in red bold:
    Enfold_Support_407.jpeg
    when I publish and checked the frontend it shows as red bold:
    Enfold_Support_409.jpeg
    please check and try your method on this test page, perhaps you are doing something different that I didn’t understand.

    Best regards,
    Mike

    in reply to: name of image in gallery #1398456

    Hi,
    Thank you for your patience, Please try this code in the General Styling ▸ Quick CSS field:

    .mfp-content .mfp-title {
    	display: none;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: color section background image – tablet view #1398455

    Hey Diana,
    Thank you for your patience, I don’t have an actual tablet but I tested on browserstack.com with a remote iPad 12 and on my Mac in Safari responsive design mode emulating an iPad and the background image showed, but I see that the background image is fixed, try changing to scroll and see if you get the same issue, I think I recall a Safari issue with fixed or parallax images a while back. What version of iPad are you using and what browser, have you tried other browsers?

    Best regards,
    Mike

    in reply to: section height won’t change #1398452

    Hey satucker,
    Thank you for your patience, I found a javascript error in the browser console
    Uncaught SyntaxError: Unexpected token '!'
    Since the javascript was minified I couldn’t tell where it was coming from, once I disabled your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and cleared your Purge SG Cache the error was solved, including your other images on the page.
    I don’t see any custom javascript on your site and I don’t see the error now so I assume that the two caches were double minifying causing an error, but I’m not sure.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Change Shop #1398451

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Change Shop #1398446

    Hi,
    This looks correct and it works in my test.

    Best regards,
    Mike

    in reply to: Contact forms not working correctly #1398444

    Hey thecszone,
    Thanks for your patience, please include an admin login to your site and a test page for the Mailerlite script so we can check, since we don’t have an element for Mailerlite I assume that you are adding the Mailerlite script to the page with a code block element or perhaps a function in your functions.php?
    Do you see any javascript errors in your browser console? Have you tried disabling your plugins and cache?

    Best regards,
    Mike

    in reply to: Layer slider not visible on (most) phones #1398440

    Hi,
    Thanks for your patience, I have checked your site with my Android device and the LayerSlider background video plays correctly, I also tested by emulating mobile devices on Windows in Chrome, Firefox, & Edge, which also worked.
    I tested on a Mac with Safari responsive design mode emulating iPhone devices, and this also showed the LayerSlider background video.
    I also tested on browserstack.com with an actual iPhone Pro 13 v15.6 remotely and the LayerSlider background video plays correctly
    Enfold_Support_401.jpeg
    I also tested on browserstack.com with an actual iPhone 8 v15.4 remotely and again the LayerSlider background video plays correctly
    Enfold_Support_403.jpeg
    Please check your iPhone settings, by default Safari and iPhone do not want background videos to play on mobile devices, perhaps you have enabled a setting for low bandwidth video or some other setting, the iPhones I tested with on browserstack.com has the default settings and I can’t change them, but you see the video is playing, so please check your settings.
    This doesn’t seem to be an issue with the LayerSlider.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, when I check our hotel demo I don’t think the Woocommerce Booking plugin is activated on our demo, and I don’t think that I have access to this plugin, perhaps I’m looking on the wrong page, do you see it active on our demo site?
    But I have seen the basic calendar not working correctly on the contact form, perhaps this is what you mean:
    Enfold_Support_397.jpeg
    On our demo this is achieved with the datepicker option in the contact form:
    Enfold_Support_399.jpeg
    and sometimes other plugins conflict with this, try disabling your plugins and check again. If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Tab Section Mobile #1398436

    Hi,
    Thank you for your patience to move the arrows from the edge equally please try this css:

    @media only screen and (max-width: 1024px) { 
    #main .av-tab-above-content .av-tabsection-arrow {
        position: absolute;
        width: 90%;
        top: 30px;
        left: 5%;
    }
    }

    expected results mobile:
    Enfold_Support_391.jpeg
    expected results tablet:
    Enfold_Support_393.jpeg
    To also change the color and size try adding this css:

    @media only screen and (max-width: 1024px) { 
    #main .av-tab-above-content .av-tabsection-arrow {
        position: absolute;
        width: 90%;
        top: 30px;
        left: 5%;
    }
    #main .avia-slideshow-arrows a:before {
    	color: #bfdc1e;
    	font-size: 20px;
        font-weight: 900;
    }
    }

    for this result:
    Enfold_Support_395.jpeg

    Best regards,
    Mike

    in reply to: Search Results Page – Grid Layout #1398435

    Hey GoodPixel Web Agency,
    Thank you for your patience, please try adding this css:

    .template-search .post-entry {
        clear: none;
    }

    the expected results:
    Enfold_Support_389.jpeg

    Best regards,
    Mike

    in reply to: Top header width and position on mobile #1398434

    Hi,
    Thank you for your patience and for the link to your site, please note that your css has padding: 10px 50px;
    Enfold_Support_385.jpeg
    please change this to padding: 10px 0;
    like this:

    .header_color .phone-info {
    background-color: #d90914;
    color:#ffffff!important;
    font: 15px Oswald;
    font-weight: bold;
    padding: 10px 0;
    }

    This is the expected results:
    Enfold_Support_387.jpeg

    Best regards,
    Mike

    in reply to: How to raise a new ticket for Support? #1398432

    Hi,
    Thanks for the feedback, once you log in to your support account please click this link to open a new thread.
    Then please explain in detail your issue with a link to your site, please don’t reply to this email as it goes to the contact form area which is not for support.

    Best regards,
    Mike

    in reply to: Change Shop #1398431

    Hi,
    Instead of using .appendTo(‘.single-product-summary .product_title’) try using .insertAfter(‘.single-product-summary .product_title’) this will add the Author & Curatore after the title instead of adding the Author & Curatore to the title. For example:

    function add_autore_and_curatore_attributes_after_title() { ?>
      <script>
    window.addEventListener('DOMContentLoaded', function() {
    (function($){
      $('.shop_attributes .woocommerce-product-attributes-item--attribute_pa_autore').each(function() {
         $(this).clone().wrapInner('<p class="pa-autore"/>').children(0).unwrap().insertAfter('.single-product-summary .product_title').css({'margin':'0'});
         $('.pa-autore .woocommerce-product-attributes-item__label').wrapInner('<p class="autore-label"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'});
         $('.pa-autore .woocommerce-product-attributes-item__value').wrapInner('<p class="autore-value"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'});
         $('.pa-autore .autore-value p').css({'margin':'0'});
      });
      $('.shop_attributes .woocommerce-product-attributes-item--attribute_pa_curatore').each(function() {
         $(this).clone().wrapInner('<p class="pa-curatore"/>').children(0).unwrap().insertAfter('.single-product-summary .product_title').css({'margin':'0'});
         $('.pa-curatore .woocommerce-product-attributes-item__label').wrapInner('<p class="curatore-label"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'});
         $('.pa-curatore .woocommerce-product-attributes-item__value').wrapInner('<p class="curatore-value"/>').children(0).unwrap().css({'display':'inline-block','margin':'0'});
         $('.pa-curatore .curatore-value p').css({'margin':'0'});
      });
    })(jQuery);
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'add_autore_and_curatore_attributes_after_title');

    I tested on the pages linked below and works with:
    Author & Curatore no product info
    Author & Curatore with product info
    Curatore only
    Author only

    Enfold_Support_383.jpeg

    Best regards,
    Mike

    in reply to: Paid version of enfold #1398404

    Hey Jim Zeigler,
    You can download your paid version of the theme from your Envato account, Envato aka: Theme Forest is the exclusive licensor of our theme, we do not manage licenses directly nor can we issue licenses.
    If another developer purchased your license and you don’t have a Envato account to login to, please contact that developer, if you are unable to do so then please create your own account when you purchase a new license for the theme.

    Best regards,
    Mike

    in reply to: How to raise a new ticket for Support? #1398403

    Hey Gerry Granshaw,
    Typically you would login to your support account and open a new thread. But I see that your account is from 2016 so your support probably needs to be renewed, please go to your Envato account and renew your support.
    Your theme license is forever, but typically the support period is between 6mos to a year depending on what you purchased originally.
    You could check our fullwidth easy slider documentation, or search our fourm as typically solutions are found in older threads.

    Best regards,
    Mike

    in reply to: Error message and widgets not working #1398402

    Hey Bill,
    Thanks for the link to your site, I see that you are using Enfold v4.4.1, you need to update to solve this.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    After you update you will need to go to your Theme Forest account and create a new Token for future updates.

    Best regards,
    Mike

    Hi,
    This looks like it’s from your iThemes Security log, I don’t see anything helpful in it.
    Try checking your webhost server error log, if you are not sure where to find it ask your webhost for assistance.
    Also please try enabling WP_DEBUG, please see these installations.

    Best regards,
    Mike

Viewing 30 posts - 8,551 through 8,580 (of 34,631 total)