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Viewing 30 posts - 8,521 through 8,550 (of 35,329 total)
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  • in reply to: Warning error on PHP #1403502

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the screenshot, I don’t have an iPad so I have asked the team to check with iPads, in case it helps what iPad model are you using, and is the same in Safari & Chrome on the device? Thank you for your patience.

    Best regards,
    Mike

    in reply to: Theme compatibility #1403467

    Hey Ann Karina Robson,
    Thanks for the link to your site, I see it is using v4.1 which is not compatible with WP 6.2 and PHP 8.0, you will need to update the theme to v5.5
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    If you don’t have access to the Theme Forest account because it was installed for you by a developer and you can’t contact the developer, then you will need to create your own Theme Forest account when you purchase a new license, Theme Forest will not transfer licenses and due to our contract with Theme Forest we can not directly sell or give licenses.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Negative Separator / Whitespace – Clarification #1403465

    Hi,
    Thanks for the login but it doesn’t seem to be an admin login as I can not see the theme settings or the plugins so I was limited in investigating.
    I did find that the error only occurs when you are not logged in, if you are logged in the “We answer” overlaps the “Call us” on mobile so I believe that this is a caching issue, try disabling your cache plugin and the theme option Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files
    and clear any server caching.

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403461

    Hi,
    Glad to hear, shall we close this then?

    Best regards,
    Mike

    Hi,
    Thanks for the login, I see that you are using a self-hosted video, in this case, you can add this to the end of the video url: ?iframe=true
    I have adjusted this for you and now the video is playing, please check.

    Best regards,
    Mike

    Hi,
    Try this function and replace the page IDs with yours

    add_action('ava_after_main_container', 'ava_after_main_title_mod');
    function ava_after_main_title_mod() {
    	if(is_single( array(595, 1056, 1097, 1138, 1067, 1424, 63) ) ) {
    		echo do_shortcode("[your submenu shortcode here]");
    	}
    }

    Best regards,
    Mike

    Hi,
    Glad to help, it is a standard PHP extension, we will leave this open to hear back from you.

    Best regards,
    Mike

    Hi,
    Thanks for the feedback, please note that the Classic Editor plugin is not needed because this is a theme option at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403441

    Hi,
    Thanks for the screenshot but I’m not sure what issue it is showing, the css above is for the burger menu which is not shown in the screenshot.
    I checked your Quick CSS and found a few errors, extra brackets, and classes missing dots, and your footer color is not correct, it should be 6 digits, not 7, please correct:

    #footer ul li a {
    color: #def1dcf;
    }

    Best regards,
    Mike

    in reply to: Referrer Policy #1403437

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the feedback and the link to your test page, while your video is opening in a new window and playing on Windows, it’s not opening in a lightbox as in my example, please review the steps above and if you have further trouble Please include an admin login in the Private Content area so we can check.

    Best regards,
    Mike

    Hi,

    @Jmcguiness03
    you seem to have a different issue than this thread, please create a new thread and include a recap, and WordPress admin access in the Private Content area. Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.

    Best regards,
    Mike

    in reply to: error on line 659 #1403432

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Since you are using v4.1.2 you will not be able to update via the API, you will need to manually update first and then create a new Envato Token.
    The error you are getting The link you followed has expired sounds like the PHP ZipArchive Extension is disabled on your server, please ask your webhost to check.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Text centered at Masonry Gallery #1403376

    Hey Martin,
    Please try adding this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #main .av-masonry-entry .av-masonry-entry-title {
        text-align: center;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Seems that we missed the 6 hour window, so let us know later in the week when the site is available again.
    Also let us know what webhosts are experiencing this issue and if they are “managed hosts” and if they are using “optimized WordPress” installs, or if they have “must-use” plugins that can not be disabled.

    Best regards,
    Mike

    Hi,
    Yes the theme is but you would need to check with the plugin authors for the plugins that you use yourself.

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403342

    Hi,
    Ok, this will make it all white:

    #av-burger-menu-ul li {
      background-color: #fff !important;
    }

    Please see the screenshot in the Private Content area.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: background image #1403341

    Hi,
    I’m not sure that I understand your post, is this your solution?

    Best regards,
    Mike

    Hi,
    Try comparing your webhost PHP extensions for PHP 7.4 & 8.0, I found on my webhost the zip extension was not enabled by default in PHP v8.0
    This didn’t cause any real issues and I don’t think it is your issue, but there could be a different extension causing a issue in your case.
    Here is what my test site is using for v8
    php_v8.jpeg

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403338

    Hi,
    Ok, very good then, but I still don’t understand what you wish to achieve.

    Best regards,
    Mike

    in reply to: Expired support #1403334

    Hi,
    Thanks for the link to your site try disabling your wp-rocket lazy load, this seems to be blocking all of the jQuery on your site until scroll, then the rest of your jQuery loads, some before jQuery causing a Uncaught TypeError: $ is not a function error.
    Please see the screenshots in the Private Content area.

    You may have misunderstood what Yigit was saying about your expired support,
    The theme is sold with lifetime updates, but you will need a valid support period for support in the forum, the contact form is not appropriate for support requests.
    If you have further questions please renew your support and open a new request thread.

    Best regards,
    Mike

    Hi,
    Have you tried disabling the Mailchimp API and removing the Mailchimp element on the homepage and the Mailchimp widget and then try PHP v8?
    I don’t have any issues with Mailchimp on my test site and PHP v8.0.23, but this is what your error seems to be pointing to.

    Also as a side point, I don’t recommend testing with your child theme as you have a custom header.php & footer.php and these will most likely need to be updated, we don’t recommend adding custom header.php & footer.php in your child theme as it is the number one cause for site crashes after major updates. I recommend adding any customizations to your child theme functions.php to avoid this issue in the future.

    Best regards,
    Mike

    in reply to: Support Anfrage #1403327

    Hi,
    Thanks for your patience the version of Enfold you had installed, v4.0.2, was not compatible with v6+ of WordPress or some of your plugins causing the crash, I installed Enfold v5.0.1 and disabled your plugins.
    You should update your theme to v5.5, I see that you wrote that you have purchased a new license so please register for the support forum and then if you have any further questions please create a new thread and we will gladly try to help you.
    First to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    After you update go to your Theme Forest account and create a new Token so that you can easily update in the future.

    Best regards,
    Mike

    in reply to: Full screen zoom in #1403326

    Hey Adil,
    Thanks for the link to your page, when I check the slides zoom in as you have described, so I assume that you have already sorted this out.
    I also see in this thread with Yigit you may have misunderstood what Yigit is saying,
    The theme is sold with lifetime updates, but you will need a valid support period to start new threads, the contact form is not appropriate for support requests.
    Please see the support policy Yigit linked to, and Envato (Theme Forest) Extend or renew Item Support page.
    Thank you for your patience and understanding and for using Enfold.

    Best regards,
    Mike

    in reply to: Change Burger drop down background Color #1403322

    Hi,
    When I check your page the burger menu has a yellow background color, not gray, and there are no drop-downs all links are shown.
    Please see the first screenshot in the Private Content area.
    Rikard’s css changes the color of the submenu items that would be in a drop-down:
    Please see the second screenshot in the Private Content area.
    Please explain further what you wish to achieve, perhaps a screenshot would help.

    Best regards,
    Mike

    in reply to: Negative Separator / Whitespace – Clarification #1403321

    Hey sdigit,
    Thanks for your question, I have not noticed this issue or seen any threads about it, but can you link to an example of this occurring on your site so we can see what might be causing it?

    Best regards,
    Mike

Viewing 30 posts - 8,521 through 8,550 (of 35,329 total)