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Hi,
You may need to disable the theme’s Performance > File Compression settings because you’re already minifying the resources with a plugin. Or you can disable the plugin and then enable the theme’s File Compression settings. You should not use both. There’s also an error regarding your robot.txt files. Are you disallowing certain directories on your robot.txt file?
Best regards,
IsmaelHi,
The mailchimp API does not support GDPR fields at the moment so we won’t be able to implement it in the theme.
// https://stackoverflow.com/questions/50114923/mailchimp-api-gdpr-fields
Currently API support is not available for GDPR fields. We hope to have this functionality available soon, although I’m not able to provide a time frame. That being said, I’m happy to pass this feedback along to our developers.
You will also find a workaround there but we can’t help you with that, unfortunately.
Best regards,
IsmaelHi,
The “choices” theme is inside another folder called “choices_temp”. Please move the theme files outside of that folder and then try to activate the theme again.
Best regards,
IsmaelHi,
Did you hide the main menu? I can only see a full width sub menu in there. You cannot use a mega menu in a full width sub menu element.
Best regards,
IsmaelHi,
The dev team is currently working on the new Envato API because the old one is going to be retired soon. You won’t be able to update the theme automatically in the theme options for now because of the imposed rate limit. Please try to update the theme manually via FTP. If you’re having issues updating manually, please open a new thread.
// https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#update-via-ftp
Rate limit: https://forums.envato.com/t/rate-limiting-on-the-legacy-api/188055
Best regards,
IsmaelHey Monique,
Thank you for using Enfold.
You can find the template in the config-events-calendar -> views > single-event.php file. Look for the “av-single-event-content” container. You should be able to add the h1 tag there.
Best regards,
IsmaelHi,
Can you please provide a screenshot of the goal settings? In the “Trigger” configuration, try to set the trigger type to “Click” and the “This trigger fires on” settings to “Some clicks”. You’ll see a few select fields, set it to “Class” -> “matches css selector” and then add the class attribute of your button on the last field.
Best regards,
IsmaelHi,
Sorry for the late response. I was able to reproduce the issue on an iPad but I don’t have an iOS machine to inspect it, so I tested it on IE because the browser usually detects issues that older iOS devices have but I didn’t find anything. Have you tried uploading the same videos on Youtube? I’ll ask the team to check the thread.
Best regards,
IsmaelHey bb-BERLIN,
Thank you for using Enfold.
Parent menu items inside the mobile menu container are not clickable by default but you have the option to clone them as a sub menu. Go to the Enfold > Main Menu > Burger/Mobile Menu panel and then look for the “Clone title menu items to submenu” settings. Set it to the second option.
Best regards,
IsmaelHi,
That is actually the default layout of the single product page. If you want to move the sidebar, you can follow this modification.
// https://kriesi.at/support/topic/single-product-page-sidebar-not-showing-up/#post-331433
Best regards,
IsmaelHey Eefke,
Thank you for contacting us.
I’m not really sure why that happened. Unfortunately, we don’t handle support renewal here, so you may need to contact Themeforest for more information regarding the renewal prices. This doc might clarify these things a bit.
// https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
IsmaelHey erhabi,
Thank you for using Enfold.
I would like to check the issue but the pages are not loading properly on my end. Is the site down at the moment?
Best regards,
IsmaelHey Roger,
Thank you for using Enfold.
That is not possible out of the box. You can only set one level of sorting buttons for the portfolio grid or masonry element. Unfortunately, you may need to hire a freelance developer to modify the default sorting script if you really need multiple levels of sorting buttons for your portfolio. You can contact our partner, Codeable.
// https://kriesi.at/contact/customization
Best regards,
IsmaelHey heavyman,
Thank you for using Enfold.
Have you tried adding the tracking function on an onClick attribute? This doc might help.
// https://developers.google.com/analytics/devguides/collection/gtagjs/events
Did you set up or create a goal?
// https://support.google.com/analytics/answer/1032415?hl=en
Best regards,
IsmaelHey smoothbob,
Thank you for using Enfold.
I can’t see that error in the page. Could you provide a screenshot? Please use imgur or dropbox.
Best regards,
IsmaelHey Sovik,
Thank you for using Enfold.
Did you set “Buy CSGO Account” page as parent of the “CSGO Prime Accounts” page? Parent pages will automatically display in the breadcrumb.
Best regards,
IsmaelHi,
This fix is already available on version 4.4.1. You need to upgrade the theme. If it’s not working, please create a new thread.
Best regards,
IsmaelHi,
Looks like you’ve managed to do it using the column elements. I also noticed that you’re using the Gutenberg editor. Please note that the theme’s advance layout builder is not compatible with it, so you should be better off using the classic editor.
Best regards,
IsmaelHi,
The stylesheets and scripts are still minified because of the Autoptimize plugin. We disabled it temporarily along with your cache plugin W3 Total Cache. Please enable those plugins back once you’re completely done with the site.
Best regards,
IsmaelHi,
Alright. Let us know if they found anything. Unfortunately, we can’t help you distinguish which files have been modified or not. You should contact the developer who modified the child theme.
Best regards,
IsmaelHi,
For testing purposes, if it is a little gloomy or pale then it should be slightly visible when you apply this css code but it’s not so it is in the right color.
#top .av_header_transparency #header_main, #top .av_header_transparency .avia-menu.av_menu_icon_beside { border-color: transparent; background-color: #ff7337; }OR maybe you need to adjust the color a bit.
#header .avia-button, #header .av-menu-button > a .avia-menu-text { border-color: #f26122 !important; color: #f26122 !important; transition: 0s !important; font-family: montserrat !important; opacity: 1 !important; }Best regards,
IsmaelHi!
You can re-initialize the lightbox script every time a sort button is clicked and then look for the grid items that are actually visible in the grid container. That is possible but will require modifications that are beyond the scope of support. You may need to find someone to do it for you.
Related resources:
// http://dimsemenov.com/plugins/magnific-popup/documentation.html#initializing-popupCheers!
IsmaelHi,
I’ve replied to that thread. I think you’ve managed to align the elements properly. Please feel free to open a new thread if you need anything else.
Best regards,
IsmaelHi,
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Looks like you’ve managed to align the image and the text correctly. Let us know if you need more help with this.
Best regards,
IsmaelHi,
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
It seems to be a plugin issue as @Victoria noted. Please try to deactivate all plugins except for WooCommerce and then check the page again.
notes-common-v2.js?ver=6.5-201840:32 Uncaught ReferenceError: Backbone is not defined
at notes-common-v2.js?ver=6.5-201840:32
at notes-common-v2.js?ver=6.5-201840:158
admin-bar-v2.js?ver=6.5-201840:2 Uncaught ReferenceError: _ is not defined
at admin-bar-v2.js?ver=6.5-201840:2
m=gapi_iframes_extra,gapi_iframes_style_common,gapi_iframes_iframer:75 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/robotThose are the errors in the console when logged in.
Best regards,
IsmaelHi,
You may need to revert the modifications back and then upgrade the theme manually via FTP. You won’t be able to update automatically at the moment because of the imposed rate limit by the Envato API. We’ll let you know once the update is ready.
// https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#update-via-ftp
// https://kriesi.at/archives/the-complete-guide-to-updating-enfoldBest regards,
Ismael
