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Hi,
Thanks for the update. We can see the issue now. A gap or whitespace is being created above the text block inside the first column, but we can’t figure out where it’s coming from. We tried removing the html manually but the space persists. It’s quite odd. Please use the separator/whitespace element temporarily to align the content.
Best regards,
IsmaelApril 4, 2019 at 10:18 am in reply to: Customizing Woocommerce single product product template? #1086937Hi,
Have your tried asking the plugin authors for the name of the callback or function used to render the mix and match products? And please confirm the name of the woocommerce template hook that they used.
Best regards,
IsmaelHi,
This is the filter.
//Remove a function from the parent theme function remove_parent_filters() { remove_filter('comments_open', 'av_comments_on_builder_posts_required'); } add_action( 'after_setup_theme', 'remove_parent_filters' );You can insert that filter in the functions.php file. Don’t forget to revert the modifications in the functions-enfold.php file if you haven’t done so.
Best regards,
IsmaelHi,
Yes, the config should be kept after the update as long as the current theme is legit. You may need to reconfigure the theme options because the current version is way too old and a lot has change in the theme since. Anyway, you can get a regular license for $59 and extend support to 12 months for only $17.63.
// https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Best regards,
IsmaelHey amanda-mdllc,
Thank you for using Enfold.
That is the correct filter, but you have to edit it a bit. Please replace it with the following code.
add_filter( 'avf_logo_headline', 'avf_logo_headline_mod_h1', 10, 1); function avf_logo_headline_mod_h1($headline) { $headline = 'h1'; return $headline; }Best regards,
IsmaelHey cheerema,
Thank you for using Enfold.
It doesn’t seem to be the correct login url because it redirects to a 404 page. Did you change the login url to a custom one?
Best regards,
IsmaelHi,
We all do. We’ll close the thread now.
Thank you for using Enfold.Best regards,
IsmaelApril 4, 2019 at 9:31 am in reply to: Enfold update interrupted and advanced layout builder not working #1086899Hey mind,
Thank you for using Enfold.
You should try to continue the update manually via FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Make sure to remove the theme folder first before uploading the latest version.
Best regards,
IsmaelHey Lilian Lliu,
Thank you for your interest. And quite sorry to hear about your current situation. We will forward this thread to Kriesi directly, but we can’t promise that he will reply immediately.
You should be able to send your application in the following page while you wait for his reply.
// https://jobs.kriesi.at/support-job/
Best regards,
IsmaelHi,
Looks like the logo source is being replaced with an svg file. Are you aware of any script or plugin in your installation that will do that? Have you tried disabling the plugins?
Best regards,
IsmaelHey reichla,
Thank you for using Enfold.
You don’t need a separate license for a development or a staging site. More info about theme licenses.
// https://themeforest.net/licenses/terms/regular
Best regards,
IsmaelHi,
Thanks for the update.
We tried to login, but it’s asking for another authentication code, which we don’t have access to. Anyway, this issue usually happens when there is an invalid css code in the Quick CSS field or the style.css file. Check for missing curly braces and semicolons, then toggle the Performance > File Compression settings.
Best regards,
IsmaelHi,
Glad that you found the issue. Please don’t hesitate to update if you need anything else.
Best regards,
IsmaelHi,
That is quite odd. We can’t find anything in your installation that could cause that issue. What’s in the htaccess file? Did you modify any of the shortcode files?
Best regards,
IsmaelHi,
That filter is use to add an attribute to the form submit button.
Did you set an event goal?
// https://support.google.com/analytics/answer/1032415?hl=en
Make sure that you’re using the correct ga library. Are you using this snippet?
// https://developers.google.com/analytics/devguides/collection/analyticsjs/
If so, you have to use the ga function instead of gtag.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/events
Best regards,
IsmaelApril 4, 2019 at 12:37 am in reply to: Problems with background color of non-fullwidth grid row #1086694Hey Sigrid,
Thank you for using Enfold.
That is the background color of the grid row cell. Have you tried adjusting that? The background color value is currently set to “#d6e2e6” instead of “#f2f6f7”.
Best regards,
IsmaelHey Steve,
Thank you for using Enfold.
Those features are not available in the theme by default, so you have to look for a plugin or scripts.
// https://wordpress.org/plugins/wp-live-chat-support/
Unfortunately, we don’t know of any plugin that has a live subscription waitlist.
Best regards,
IsmaelHi,
You can add this css code to adjust the header background color on scroll.
.header_color .header_bg { background-color: rgba(255,255,255,0.5); }Best regards,
IsmaelHi,
Try to replace that modification.
'random'=>'rand',.. with:
__('Sort randomly', 'avia_framework' ) =>'rand')),And then select the “Sort randomly” option.
Please note that there are hosting providers that disable this sorting option because of the performance cost of the running the query.
// https://wpengine.com/support/about-order-by-rand/
Best regards,
IsmaelHey extraeyes,
Thank you for using Enfold.
The default contact form element in the theme doesn’t have that feature. It can’t collect emails or store any data. Do you want your users to be able to subscribe to your newsletter or emails? That is possible with the mailchimp signup element or widget, but you have to generate an API key first.
// https://mailchimp.com/help/about-api-keys/
Best regards,
IsmaelApril 3, 2019 at 7:24 am in reply to: Font Awesome shopping bag and problems with mobile responsive #1086391Hi,
Thank you for using Enfold.
You can use the “avf_default_icons” filter in the functions.php file to change the default icon used by the theme. Example:
add_filter('avf_default_icons','avia_replace_standard_icon', 10, 1); function avia_replace_standard_icon($icons) { $icons['cart'] = array( 'font' =>'entypo-fontello', 'icon' => 'ue85a'); return $icons; }Adjust the icon value with your own custom font.
Related thread: https://kriesi.at/support/topic/menu-left-logo-centered-search-icon-right/#post-1071657
Best regards,
IsmaelHi,
You have this css code in the Quick CSS field or the style.css file, which removes the indicator or underline.
.av_minimal_header .avia-menu-fx { display: none; }Please remove it and then toggle the Performance > File Compression settings.
Best regards,
IsmaelHi,
Thanks for the update.
That option was transferred inside the page/post editor’s Layout panel. If you can’t that option, try this css code instead.
.single .big-preview.single-big { display: none; }Best regards,
IsmaelHi,
This feature may not be available anytime soon because it is not a priority at the moment, unfortunately. But you have the option to replace the gallery with an image or content slider on mobile view. Just toggle the elements’ Screen Options to adjust their visibility on different devices or screen sizes.
Best regards,
IsmaelHey JenOnlineSmarties,
Thank you for using Enfold.
This is the same exact issue that was reported on the following thread.
// https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761
Please follow the provided instructions to fix the issue.
Best regards,
IsmaelHi,
Thanks for the update.
We tried logging in to the site but the credentials seem to be invalid. Please provide a valid user account so that we can inspect the pages. Do you have a test page where we can see the issue? And is there a specific step that we should follow to replicate the problem?
Best regards,
IsmaelApril 3, 2019 at 6:22 am in reply to: Sub-menu on blog is disappear after upgrade to Enfold v4.5.4 #1086362Hi,
Thanks for the update.
Yes, that should be fine. Is it removing the unwanted scroll bar?
Best regards,
IsmaelHi,
Thank you for the clarification.
You have to manually change the heading tag in the config-templatebuilder > aviashortcodes > magazine > magazine.php file. Just look for the following code around line 689.
$titleTag = "h3";If you want to override the magazine shortcode or put the modification in your child theme, follow this thread.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Best regards,
IsmaelHi,
You should be able to change the default image size used in the magazine element with the “avf_magazine_settings” filter.
/* magazine thumbnails */ add_filter('avf_magazine_settings', 'avia_magazine_thumbnail', 10, 2); function avia_magazine_thumbnail($atts, $magazine){ $atts['image_size']['small'] = 'medium'; $atts['image_size']['big'] = 'masonry'; return $atts; }Default thumbnail sizes or values in the image size array are “thumbnail” and “magazine” respectively.
Best regards,
IsmaelApril 3, 2019 at 5:46 am in reply to: Contact Form – After press sent, the message isn't vissible without scroll up #1086356Hey S.,
Thank you for using Enfold.
You have the option to redirect the users to another page instead of displaying a message. Have you tried that? We can adjust the script, so the page scrolls to the the message but that will consume a bit of time and something that we hope to avoid as much as possible. Please try to do a page redirect instead.
Best regards,
Ismael -
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