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Viewing 30 posts - 22,111 through 22,140 (of 66,075 total)
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  • in reply to: Masonary grid looks odd #1095254

    Hi,

    Thanks for the update.

    You should replace the previous css modification with the following code.

    .av-masonry-entry.post {
        width: 33.3%;
        height: 400px;
    }

    Best regards,
    Ismael

    in reply to: Ressoucres, that block rendering #1095252

    Hi,

    Thanks for the update.

    You should leave the cache and compression plugin disabled until you’re actually done with the site. We haven’t really tested the “fast velocity minify” plugin, but most minification plugins offer the same functionality, so they should work fine. Only way to know for sure is to test it.

    Best regards,
    Ismael

    in reply to: Audio-Player issue #1095249

    Hi,

    Thanks for the update.

    It still looks broken. Please post the login details in the private field so that we can check the markup closely.

    Best regards,
    Ismael

    in reply to: Pagination #1095248

    Hi,

    Thanks for the update.

    That modification should not have affected the sidebar. Could you post the actual code on pastebin.com? Or generate a new login token so that we can test it.

    Best regards,
    Ismael

    in reply to: Blog page not showing full text #1095245

    Hi,

    I’m not sure what’s odd about that. We just told you that the excerpt or the full content will display automatically when ALB is disabled. It doesn’t matter if it’s the block or the classic one. And please note that the elements in the builder are actually shortcodes, so they will still display when you switch to a default editor.

    Best regards,
    Ismael

    in reply to: Layer Slider Small on Mobile #1095243

    Hi,

    Thanks for the update.

    We’re trying to edit the slider, but the changes aren’t taking effect. Is there a server cache? We actually removed the layer slider in the “test” page, but it’s still displaying in the frontend.

    The current slider layout is not that complex, so you’re probably better off using the Full Screen Slider instead of the Layer Slider. That slider will automatically inherit the size of the browser window.

    Best regards,
    Ismael

    in reply to: Help: Event Countdown completely missing! #1095238

    Hi,


    @garyvot
    : We will need both so that we can access the dashboard, toggle the settings and edit the files when necessary. Please add it in the private field.


    @technetkenya
    : Please create a new thread or ticket. Put the site url and the login credentials in the private field.

    Best regards,
    Ismael

    in reply to: Unable to update to latest version #1095237

    Hi,

    Thanks for the update.

    This shortcode issue is already fixed on version 4.5.6. Please upgrade the theme to that version.

    Best regards,
    Ismael

    in reply to: Icon box not showing / CSS and merging #1095235

    Hi,

    Thanks for the update.

    We just noticed that the site is using an older version of the theme, 4.5.3. Please upgrade to version 4.5.6, then update the asset-manager.php file as suggested on the previous thread.

    // https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689

    Unfortunately, that patch was not merged on the latest version of the theme.

    Best regards,
    Ismael

    in reply to: Blurry Images on Shop page #1095234

    Hi,

    Thanks for the update.

    The size of the product thumbnail is only 100x75px. Did you try the suggestion above? You have to adjust the default product thumbnail size in the Customizer.

    Best regards,
    Ismael

    in reply to: personal token is not accepted #1095231

    Hi,

    Thanks for the update.

    Please follow the recommendations given by the tools. You may need to experiment with different combination of plugins and configurations in order to get the best results. Unfortunately, site optimization is beyond the scope of support, so we won’t be able to help you further here. Please hire a freelance developer or contact an agency to fully optimize the site.

    Best regards,
    Ismael

    in reply to: WooCommerce version 3.6.1 causing issues with Enfold #1095187

    Hi,

    Glad to hear that it’s fixed. Please don’t hesitate to open a new thread if something comes up.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Header überlagert Sektion darunter #1095186

    Hi,

    Thanks for the update.

    Where are you testing this? This is what we get on a tablet emulation using Chrome on Windows 8.

    Screenshot: https://imgur.com/a/EhbfXXB

    Best regards,
    Ismael

    in reply to: Adding a script in code block #1095185

    Hi,

    Thanks for the update. FYI, you can use the wp_enqueue_script function to load the js files.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    And the wp_enqueue_style function for the css, but you can just include the css code in the child theme’s style.css file or the Quick CSS field.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_style/

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    We can’t reproduce the issue on our end, mainly because we’re checking it on a device emulator. One workaround is to hide the horizontal gallery using the Screen Options and display a full width easy slider on mobile view.

    Best regards,
    Ismael

    in reply to: HELP CLUSTER #1095180

    Hi,

    Thanks for the update.

    1.) My bad. Please add this css code to center align the footer image.

    #footer .widget_media_image img.image.wp-image-630.attachment-full.size-full {
        margin: 0 auto !important;
        float: none;
        display: block;
    }

    2.) You have to use images with the same size. To clarify, you have to resize the images first and make sure that they are of the same size before uploading them in the slider.

    3.) Not really sure what you want to change here. Please explain the issue or provide a screenshot so that we can understand it better.

    Again, you’ll receive faster response if you open a single thread for each question.

    Best regards,
    Ismael

    in reply to: Dreamhost Enfold Update Loads to Page not Found #1095178

    Hi,

    Sorry about that. I thought that was the FTP login details. Please provide an FTP account so that we can login to the file server.

    Best regards,
    Ismael

    in reply to: Website broke when upgrading to WordPress 5.1.1 #1095177

    Hi,

    Thanks for the update.

    This is most likely a server issue because a lot of users don’t encounter this kind of error after upgrading their own site. What is the current PHP version on your server? Please make sure that it is 7.1 or later.

    Best regards,
    Ismael

    in reply to: Slideshow (full width) > Dalay for Text Animation #1095163

    Hi,

    You’re welcome! Glad we could help.

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold. :)

    Best regards,
    Ismael

    in reply to: Image shows up twice in post when viewed on iPhone. #1095160

    Hi,

    Please continue here: https://kriesi.at/support/topic/how-to-activate-lightbox-in-a-post/

    We’ll close this duplicate now.

    Best regards,
    Ismael

    in reply to: How to activate Lightbox in a post? #1095159

    Hi,

    We would like to apologize for the late response.

    We just noticed that you’re using the block or Gutenberg editor for that post. You have to set the image block to open the “Media File”. That can be done by editing the Link Settings > Link to option.

    Best regards,
    Ismael

    in reply to: Contact Form changes after Enfold update #1095158

    Hi,

    Awesome. Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    In the filter, look for this line:

    $product = wc_get_product( get_the_ID() );
    

    Above that, add this code.

    if( ! is_singular('product') ) return;
    

    That should exclude all pages except from product items.

    Best regards,
    Ismael

    in reply to: Avia Builder Masonry Grid and others not working. #1095156

    Hi,

    Thank you so much. Glad to hear that you’re loving the theme. Please update us when they respond.

    Best regards,
    Ismael

    in reply to: Horizontal Mail chimp form #1095154

    Hi,

    Thanks for the update.

    1.) You have to modify the \config-templatebuilder\avia-template-builder\php\html-helper.class.php file directly. Look for this code around line 1743 inside the “mailchimp_list” function.

    'label' 	=> __( "Subscribe" , "avia_framework" ),
    

    2.) The subscribe form input fields don’t contain placeholder attributes by default, but you can use a script to manually add the attribute. Try this script in the functions.php file:

    add_action('wp_footer', 'ava_add_mailchimp_input_placeholder');
    function ava_add_mailchimp_input_placeholder(){
    	?>
    	<script type="text/javascript">
                $(function() {
                    var email = $('.avia-mailchimp-form #avia_0_1');
                    var label = email.prev().text();
                    email.attr('placeholder', label);
                })(jQuery);
    	</script>
    	<?php
    }

    Best regards,
    Ismael

    Hey Netzdenke,

    Thank you for using Enfold.

    You may need to compile the content first and rebuild the shortcode tree for that post. This can be done using a native function from the builder. Example of that code can be found here.

    // https://kriesi.at/support/topic/blog-posts-16/#post-1042867

    Fetch the post and then compile it using the following function.

    $post = get_post( $the_id );
    $content = Avia_Builder()->compile_post_content( $post );
    

    Best regards,
    Ismael

    in reply to: entypo-fontello.woff not found #1095152

    Hi,

    Thanks for the update.

    Have you tried to deactivate the plugins temporarily? Please upgrade the theme from version 4.5.4 to 4.5.6. Let us know if it helps.

    Best regards,
    Ismael

    in reply to: Masonary grid looks odd #1095151

    Hi,

    We would like to apologize for the late response.

    Could you give us a screenshot of the gaps? Are you referring to the white space between the masonry items? You can use the following css code to remove those gaps or border.

    .av-masonry-entry {
        width: 33.3%;
        height: 400px;
        margin-top: -2px;
    }

    Best regards,
    Ismael

    in reply to: Update failed Fatal Error – Need help fast! #1095150

    Hi,

    We would like to apologize for the troubles.

    This is why it’s so important to have a clone or a dev site, so you can test the latest version or do an update without having the risk of taking the live site down. What is the version of the theme prior to the update? Please post the WP and FTP details in the private field so that we can enable the debug mode and inspect the site.

    // https://codex.wordpress.org/Debugging_in_WordPress

    Best regards,
    Ismael

    in reply to: Remove left/right spaces in images in row #1095140

    Hi,

    Thanks for the update.

    We can’t visit the site because of privacy errors. Please contact your hosting provider to help you fix the SSL issues and then update us once it’s done.

    Best regards,
    Ismael

Viewing 30 posts - 22,111 through 22,140 (of 66,075 total)