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Viewing 30 posts - 21,451 through 21,480 (of 67,482 total)
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  • in reply to: what's problem? can't resolve my problem #1138997

    Hi,

    Thank you for the sharing that solution and for your patience. Is it working properly now?

    Best regards,
    Ismael

    in reply to: Fullwidth Easy Slider as Fullscreen Slider #1138995

    Hi,

    Alright. We’ll close the thread now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Enfold 4.6 and Vimeo #1138993

    Hi,

    Awesome! Glad to know that you’ve found the issue. We’ll close the thread now. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Video Media Element not working #1138992

    Hi,

    Thank you for the update.

    The m4v format is not supported by the html5 video element. You have to reformat it to mp4, ogg or webm.

    // https://www.w3schools.com/html/html5_video.asp

    Best regards,
    Ismael

    in reply to: version 4.5.7 Instagram has returned invalid data. #1138991

    Hi,

    Sorry for the troubles. We are still not sure why the widget is not working on some installations. Temporarily, you can use one of the plugins suggested above.

    Best regards,
    Ismael

    in reply to: Please explain privacy settings logic #1138990

    Hi,

    Thank you for the update.

    We’ll forward your suggestions to the team. However, additional changes to the privacy option might create another wave of confusion for those who had it setup already, so we will probably stick with the current names and description. And if you’re not aware already, you can actually change the text and description of the privacy options.

    lease note: if you do not like the default text that is displayed by those shortcodes you can change it by using [shortcode]Your text here[/shortcode]

    [av_privacy_cookie_info id="" class=""] – adds a list about used and accessable cookies in domain with value and additional info about the cookie
    [av_privacy_accept_button wrapper_class="" id="" class=""]your button text[/av_privacy_accept_button] – adds an accept cookies button
    [av_privacy_do_not_accept_button wrapper_class="" id="" class=""]your button text[/av_privacy_do_not_accept_button] – adds a do not accept cookies button
    [av_privacy_modal_popup_button wrapper_class="" id="" class=""]your button text[/av_privacy_modal_popup_button] – adds a button that opens the privacy modal popup window – you have to enable cookie consent message bar

    ========================

    Wouldn’t it make more sense, to make it possible to deactivate the shortcodes and also their respective Cookies, if we don’t need them?

    You can actually set the “Default Cookie and Services Option Settings” to the 3rd option so that the non-essential cookies are disabled by default. This is the most “strict” option because users will have to be aware of the implications of not accepting the cookies and not enabling the privacy options. If you’re not using those services or elements in the site, then it’s fine.

    Best regards,
    Ismael

    in reply to: Use original image size for masonry #1138989

    Hi,

    Thank you for the update.

    You forgot to remove the previous css.

    .av-masonry-entry.av-masonry-item-loaded {
        height: 415px;
    }
    

    We added the “.post” selector in the new one.

    This script might help to get rid of the spaces between the items.

    add_action('wp_footer', 'ava_auto_resize');
    function ava_auto_resize(){
    ?>
    <script>
    (function($){	
    	var int = window.setInterval(function(){
    		$(window).trigger('resize');
    		$(window).trigger('av-content-el-height-changed');
    	}, 2000);
    	
    	$(window).on('load', function() {
    		setTimeout(clearInterval(int), 1000);
    	});
    })(jQuery);
    </script>
    <?php
    }

    Add it in the functions.php file.

    Best regards,
    Ismael

    in reply to: Autosave not working corrently #1138988

    Hi,

    Thank you for the update.

    You can completely disable revisions. Are you OK with that?

    // https://woorkup.com/disable-limit-wordpress-post-revisions/#Option-2-Disable-WordPress-Post-Revisions-With-Plugin

    Is it the same when you activate a default theme?

    Best regards,
    Ismael

    in reply to: mobile menu color settings #1138985

    Hi,

    Thank you for the update.

    Did you enable the Performance > File Compression settings? Make sure to toggle that option after adjusting the advanced styling options. And if possible, please open your own thread so that we can close this one.

    Best regards,
    Ismael

    in reply to: /form-maker/ & responsive problem #1138984

    Hi,

    Thank you for the update.

    The custom post type should have been deleted along with the plugin. Do you have any CPT plugin installed aside from the “form maker”? Have you tried @mike‘s suggestion?

    Best regards,
    Ismael

    in reply to: LayerSlider won't let me edit/save a slider. #1138983

    Hi,

    Thank you for the update.

    We are not really sure what could be causing that issue. Do you set the color or background of any of the layers to transparent or any non-hex value?

    Best regards,
    Ismael

    Hi,

    If you don’t want to copy the script in the child theme, you can listen for the “avia_slider_navigate_slide”, “avia_slider_first_slide” and the “avia_slider_last_slide” events, then look for the navigation dot (goto-slide) with the “active” class attribute. The event is triggered whenever the _navigate function is executed. You can probably use the href attribute of the active dot to determine the custom dot that is related to it.

    <a class="goto-slide active" href="#1">1</a>
    

    Something like:

    slider.on('avia_slider_navigate_slide avia_slider_first_slide avia_slider_last_slide', function() {
       var active = $('.goto-slide.active').attr('href');
       var dot = $('custom-dot-' + active).addClass('active'); // custom-dot-#2, custom-dot-#3
       // do more
    });
    

    Best regards,
    Ismael

    in reply to: Video Not Working #1138977

    Hi,

    Thank you for the update.

    The site is still running on an older version of the theme, v4.5.7. Please upgrade it to version 4.6.2. And you have to use the following youtube URL format. (see private field)

    Best regards,
    Ismael

    in reply to: Enfold 4.6 and Vimeo #1138778

    Hi,

    Thank you for the update.

    Are you accepting the cookies when you test it? The video will only render once you accept the cookies and reload the page. In the upcoming version, there will be an option to automatically reload the page once the user accepted the cookies.

    The video in the “learn-from-us” page is no longer working. It did load the other day when we use the other URL format. We also notice this error in the console.

    HTTP404: NOT FOUND – The server has not found anything matching the requested URI (Uniform Resource Identifier).
    GET – https://api.opesta.com/plugins/505440656293409.js

    Do you have any idea which plugin is causing that?

    Best regards,
    Ismael

    in reply to: Video Media Element not working #1138776

    Hi,

    Alright. Please give us the link to that file then. What is the format of the videos? Make sure that they are mp4, webm or ogg.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: Sticky Header on Mobile #1138775

    Hi,

    Thank you for the update.

    Look for this comment in the Quick CSS field.

    /*Header Sticky Mobile*/
    

    Adjust the max-width value of the following css media query from 767px to 1024px. Please don’t forget to toggle the Performance > File Compression settings after editing the code.

    Best regards,
    Ismael

    in reply to: Center logo on all mobile devices? #1138773

    Hi,

    Thank you for the inquiry.

    You should adjust the vertical position of the logo. It’s not visible because it’s being covered by the top header.

    @media only screen and (max-width:767px) {
    .html_header_top.html_logo_center .logo {
        left: 50%;
        -webkit-transform: translate(-50%, 0px);
        -ms-transform: translate(-50%,0);
        transform: translate(-50%, 0px);
        top: 50px !important;
    }
    
    .responsive #top #header .logo img {
        max-height: 32px !important;
    }
    }

    Add this code at the very bottom of the Quick CSS field or the style.css file.

    If you need further assistance, please open a new thread.

    Best regards,
    Ismael

    in reply to: Popup Maker and Enfold Avia Layour Builder #1138770

    Hi,

    Thank you for the update.

    We added the “avf_alb_exec_sc_only” filter in the functions.php file to allow the execution of shortcodes outside the builder. We also created a dummy popup that will display on load after 500ms. You should see 4 consecutive text blocks inside that popup.

    Best regards,
    Ismael

    in reply to: Image Overlay On Hover Issue: Safari #1138768

    Hi,

    Thank you for the update.

    We can’t get past the htaccess authentication using the account above. Please check it carefully.

    Best regards,
    Ismael

    in reply to: How to Change Breaking point for tablets #1138661

    Hey palaiochora,

    Thank you for the update.

    That css code should have worked. Did you toggle the Performance > File Compression settings after adding it? Please post the URL of the page with the columns so that we can inspect them when necessary.

    Best regards,
    Ismael

    Hi,

    We would like to apologize for the delay.

    The columns in the page with the icons don’t look responsive because of how you implemented the elements’ alignment. The first column has a left alignment, the second centered and the last one is right aligned. You can add this css code if you want all of them to be center aligned on mobile view.

    @media only screen and (max-width: 767px) {
    .av_textblock_section * {
        text-align: center !important;
    }
    
    .avia-icon-pos-left {
        text-align: center;
        float: none;
    }
    }

    You may need to apply a custom css class attribute to the columns containing these elements so that the modification only applies to them.

    // https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Looks like you have to define the width of the webp image explicitly. Please add this css code and toggle the File Compression settings.

    .avia-content-slider .slide-image, .avia-content-slider .slide-image img {
        width: 100% !important;
    }
    

    Best regards,
    Ismael

    in reply to: switch to child theme #1138653

    Hi,

    Thank you for the update.

    You have to import the parent theme settings for each language. (see private field)

    In the theme options, switch to the other language, then go to the Import/Export panel. Click the “Import Settings from your Parent Theme” button. Again, you have to do this for each language. Please don’t forget to create a backup or a restore poing in case something goes wrong.

    Best regards,
    Ismael

    in reply to: Enfold 4.6 and Vimeo #1138651

    Hi,

    Thank you for the update.

    We are not really sure how you made it work before, but that format is not accepted. You have to use the other URL format as suggested above. (see private field)

    You should also remove the other versions of Enfold in your installation and update the theme to version 4.6.2.

    Best regards,
    Ismael

    Hi,

    That is happening because of the new privacy options, so you have to reconfigure the Enfold > Privacy & Cookie options. If you want your users to be automatically opt in when they visit the site, just set the “Default Cookie and Services Option Setting” to the first option (All cookies and services accepted on pageload, user can opt out).

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We don’t really see anything broken in the site aside from that little notice above the header, which is generated by the Yoast plugin. You can remove that by following @rikard’s suggestion above. Just set the “WP_DEBUG_DISPLAY” to false.

    // https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_DISPLAY

    Or post the FTP login details in the private field so that we can edit the wp-config.php file.

    Best regards,
    Ismael

    in reply to: Use original image size for masonry #1138646

    Hi,

    Thank you for the update.

    We don’t see that large gap, but there is a huge white space before the very first masonry item. You can replace the code with this.

    .av-masonry-entry.post.av-masonry-item-loaded {
        height: 415px;
    }
    

    That should exclude the masonry placeholder, which is what’s creating that space.

    Best regards,
    Ismael

    in reply to: Custom Blog post format #1138643

    Hi,

    Sure. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Wrap pagecontent shortcode in div #1138642

    Hi,

    Thank you for the update.

    Have you tried using the Layer Slider? That should satisfy your requirements. However, you have to purchase a regular Layer Slider license because the “play by scroll” feature is not available in the theme license.

    // https://layerslider.kreaturamedia.com/sliders/play-by-scroll/

    You can also append a set of sections inside the “scrollmagic-pin-spacer” container using JavaScript as suggested above.

    Best regards,
    Ismael

    in reply to: Latest Update and Cookies Tab Table on EVERY product page #1138639

    Hi,

    Thank you for the update.

    We can see the issue now. That privacy tab should only display in the modal popup window and only when “Adjust settings” button in the cookie consent bar is clicked. We are not sure why it is being transferred in that location. Did you add any custom scripts? Please try to upgrade the theme to version 4.6.2.

    We tried to login to the site, but the credentials above are invalid.

    Best regards,
    Ismael

Viewing 30 posts - 21,451 through 21,480 (of 67,482 total)