Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #1129549

    Hi,

    could you please help me. I want to switch to child theme, after that the web page will not show the english version, that I made last week. Could you please advice me how to solve the problem?

    Website: https://umetne-jelke.si/

    #1129721

    Hey dadisk8,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #1130883

    Hei Basilis,

    thank you. I will send you the details.

    #1130941

    Hi Daniel,

    Could you try updating the theme to the latest version (4.5.7) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1130978

    Hi Rikard,

    thank you for the reply and help.

    I updated the site, but the problem is still the same.

    Is it possible to import all settings from parent theme to child theme or something in that way?

    Kind regards,
    Daniel

    #1131205

    Hi Daniel,

    Yes, you can do that under Enfold->Import/Export. If the settings don’t apply then please try to toggle one or two theme settings and save again. Also make sure that you delete the old CSS and JS files under Enfold->Performance.

    Best regards,
    Rikard

    #1131280

    Hi Rikard,

    I try what you advice me but I have the same problem.

    Only the english version is not working and the english version we made in parent theme, after switching to child theme the english version is not working (no text, no logo, no images,….)

    Kind regards,
    Daniel

    #1131598

    Hi Rikard,

    could you help me please with the issue, I really don’t know what to do.

    Kind regards,
    Daniel

    #1132813

    Hi,

    Thank you for the update. And we would like to apologize for the delay.

    Did you create a backup or a restore point? We would like to make sure that we can restore the site to a certain point or a backup in case we break the site when we activate the child theme. Do you see any errors when you activate the child theme?

    Best regards,
    Ismael

    #1132898

    Hi Ismael

    Here I am sending you 2 printscreens when you can see the diference of english version (translated page) in child theme and parent theme. There are no errors, just missing logo, text,….

    If you need I can do a backup , please let me know.

    Kind regards,
    Daniel

    #1133158

    Hi,

    Thank you for the update.

    Do you import the parent theme options after activating the child theme? Right after the theme activation, go to the Enfold > Import/Export panel and import the parent theme options.

    Yes, please create a backup of the site. Let us know when it’s ready.

    Best regards,
    Ismael

    #1136419

    Hi Ismael,

    yes, I made as you describe but nothing happens.

    I created backup.

    Best regards,
    Daniel

    #1137762

    Hi,

    Looks like you’ve managed to enable the child theme on your own. Did everything goes well? Let us know if you need further assistance.

    Thank you for the update.

    Best regards,
    Ismael

    #1137862

    Hi Ismael,
    the problem was not in enabling child theme. The problem is still the same, after i activate the child theme, the english version of website is damaged: https://umetne-jelke.si/en/

    Kind regards,
    Daniel

    #1138653

    Hi,

    Thank you for the update.

    You have to import the parent theme settings for each language. (see private field)

    In the theme options, switch to the other language, then go to the Import/Export panel. Click the “Import Settings from your Parent Theme” button. Again, you have to do this for each language. Please don’t forget to create a backup or a restore poing in case something goes wrong.

    Best regards,
    Ismael

    #1141302

    Hi Ismael,

    the problem is solved, thank you very much for your support.

    Have a nice day,
    Daniel

    #1141474

    Hi Daniel,

    Glad you got it working for you with Ismael’s help! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

Viewing 17 posts - 1 through 17 (of 17 total)
  • You must be logged in to reply to this topic.