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Hi,
Thank you for the update.
It’s not really an issue with the layer slider. The error, which is not directly related to the “parallax” issue, is from a custom script added in the head tag.
See: https://pastebin.com/pdWQuWfR
This is a quick fix for the parallax background:
.home #av_section_3 .av-parallax.active-parallax.enabled-parallax { top: -350px !important; }The css code should pull the parallax background upwards. You can also try to use a larger background image.
Best regards,
IsmaelOctober 17, 2019 at 6:13 am in reply to: Paypal payment – confirmation page: … wurde fehlerhaft aufgerufen #1148786Hi,
Thank you for the update.
Did you add any custom modifications related to WooCommerce in any of the template files? According to the error report, the order properties (billing_first_name) should NOT be accessed directly in the template. You need to use the appropriate function to get those info. The error originates in the page.php template, so you probably added a custom shortcode in a page, or the error is cause by a plugin.
Best regards,
IsmaelHi,
@COLORIT: The Appearance > Editor panel is not accessible, so we can’t edit the files and add the necessary snippets. If possible, please create a new thread/ticket and include the details in the private field. We’ll continue there.Best regards,
IsmaelHi,
@jdiehl: Where can we see the issue? Please create a new ticket and post the necessary details in the private field so that we can check the problem. We’ll close this thread for now. Thank you for your patience.Best regards,
IsmaelHi,
Sorry for the delay. The following css code should help prevent scrolling in the main container when the burger overlay is active.
.av-burger-overlay-active #top, .av-burger-overlay-active { overflow: hidden; }Please don’t forget to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
Sorry for the delay. The layout that you’re looking for is almost the same as the header in the hotel demo. In order to recreate that layout, you have to set the Enfold > Header > Menu and Logo Position to “Logo center, menu below”, then add the header background in the General Styling > Logo Area > Background Image settings. You should then upload the actual logo image as a separate element from the header banner.
More instructions can be found in the documentation.
// https://kriesi.at/documentation/enfold/example-of-widget-left-logo-center-widget-right-menu-below/
Best regards,
IsmaelHi,
Thank you for the update.
The default style of the cookie bar overrides the advanced styling. Please use the following css code temporarily to change the background color of the consent bar.
#top .avia-cookie-consent { background-color: #0011ff; }We’ll forward the issue to the dev team.
Best regards,
IsmaelOctober 17, 2019 at 4:22 am in reply to: Layerslider – arrow navigation (next previous) size #1148762Hi,
Thank you for the update.
Do you want to decrease the size of the slider arrows on mobile view? If so, then the following css code should help.
@media only screen and (max-width: 767px) { #top .avia-layerslider .ls-nav-prev, #top .avia-layerslider .ls-nav-next { width: 30px; height: 30px; line-height: 32px; font-size: 18px; margin: -14px 7px 0; } #top .avia-layerslider .ls-nav-prev::before, #top .avia-layerslider .ls-nav-next::before { line-height: 32px; } }Best regards,
IsmaelHi,
If I replace slider by masonry on large screen,
Sorry. We are not entirely sure what you meant by that. What did you replace?
Looks like your images are not fully optimized. Even the thumbnails that are 200px in width amounts to 110KB in file size. They should be at most 30KB or less (see private field). The instructions in the following article should help you optimize the images.
// https://kriesi.at/archives/4-key-wordpress-image-optimization-tips
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslowBest regards,
IsmaelOctober 17, 2019 at 4:07 am in reply to: Falsche Anordnung der Grid Rows in der mobilen Ansicht #1148759Hey MrNordic,
Thank you for the inquiry.
You can duplicate the existing grids and switch the position of the cells, then toggle the device visibility of both the duplicate and the original element in the Screen Options panel. Or you can choose to hide the cell with the image on mobile view, and display another element.
Best regards,
IsmaelHi,
Thank you for the update.
It is an issue with a template used by the WWOF_Product_Listing plugin in the child theme. Please check the following file.
/nas/content/staging/herbalhealing/wp-content/themes/enfold-child/<a href='https://refer.wordpress.com/r/84/woocommerce/' target='_blank' rel="nofollow">woocommerce</a>/wwof-product-listing.phpMake sure that all arguments is included in the WWOF_Product_Listing_Helper::wwof_get_available_variations() function. You can contact the plugin developer for more info about those arguments or parameters.
Best regards,
IsmaelHi,
Please continue here:
Best regards,
IsmaelOctober 17, 2019 at 3:25 am in reply to: 40 pages crashed – compatibility issues with CPT-Plugin/ALB #1148753Hey,
We don’t usually entertain multiple questions in a single thread because of the same reasons that we mentioned in your previous threads. You will also receive a response faster if there is only one question in the thread, so we encourage users to open a separate thread for each inquiry.
This did not help since the layout is still foobar.
1.) That snippet is supposed to enable the ALB for the custom post types, which it did. It won’t fix pages that are already broken prior to the update.
maskenzauber.com/temp/enfold-tabissue.jpg
2.) We corrected the shortcode inside the second “Preise” tab. It’s now rendering the table shortcode correctly. (https://ich-will.org/wp-admin/post.php?post=23569&action=edit&classic-editor=1)
In addition to the last problem i now dont have any options to make the post fullwidth or to assign/choose certain sidebars.
You can see it here:3.) We are not really sure why the layout box is not visible in the post type. There is probably a configuration that we are missing. It is still visible in the default posts. We’ll get back to you once we figure out the issue.
I reproduced it 4 times for testing purpose.
maskenzauber.com/temp/code-enfoldpost.txt4.) We saved the shortcode as template and use it instead of manually adding it in the debug mode field. You can see the results here. ( https://ich-will.org/?post_type=angebot&p=23574&preview=true#tab-id-4 )
Regards,
IsmaelHi,
Glad it worked.
I have the controls set to “minimal” but I am seeing them all the time
We are not really sure what you mean by that. Could you explain it a bit? How would you like it to work?
Best regards,
IsmaelOctober 17, 2019 at 2:51 am in reply to: Mysterious garbled character of only one letter in excerpt of Blog posts Element #1148747Hi,
Thank you for the update.
You need to add the $string parameter in the “blog_posts_excerpt_bugfix” callback.
function avf_blog_posts_excerpt_bugfix($string) { $string = str_replace(array("\r\n","\r","\n" ), '', $string); return $string; } add_filter('avf_avia_backend_truncate_string', 'avf_blog_posts_excerpt_bugfix', 10, 1);Best regards,
IsmaelHi,
“Please go to Enfold theme options > Performance and disable “Javascript file merging and compression”, save theme options, flush cache once again then enable it. ”
The steps above will only disable the script compression, then merge the scripts back again, so it won’t do any harm to the site. We disable the compression settings temporarily for the “modeo” site. Please try to check the page again. Make sure that the browser cache is removed beforehand.
Best regards,
IsmaelHi,
Thank you for the update.
The icon font or the arrow displays fine on the developer version of Firefox. Do you have access to the .htaccess file? Adding this configuration should help fix the issue for other browsers.
<FilesMatch "\.(eot|otf|woff|ttf)$"> SetEnvIf Origin » "^http(s)?://(.+\.)?(domain1\.org|domain\.com)$" origin_is=$0 Header set Access-Control-Allow-Origin %{origin_is}e env=origin_is </FilesMatch>Let us know how it goes.
Best regards,
IsmaelHi,
Thank you for the update.
We deactivated the cache and minification plugins to regenerate the scripts and remove the cache. The video plays properly now. Please contact the “AdRoll Retargeting” plugin developers for additional help regarding the issue. You can forward the following information to them.
Request to access cookie or storage on “https://d.adroll.com/consent/check/FYTATP3Z5NGIRN5NWT4LAI?ad…ffc02-1571029446089&_s=ccc259f311064fa422aa272a156a898c&_b=2” was blocked because it came from a tracker and content blocking is enabled.
Best regards,
IsmaelOctober 17, 2019 at 2:22 am in reply to: Both an HTML version and the mailChimp widget are not working #1148742Hi,
Thank you for the clarification.
The second subscribe form in the footer column worked properly when we tested it. Please check the screenshot below.
Screenshot: https://imgur.com/a/I7rY54u
Best regards,
IsmaelHi,
@digitall: Where can we see the issue? Please create another ticket and include the necessary details about the site so that we can inspect the problem. Make sure that the theme is upgraded to version 4.6.3.1.
Best regards,
IsmaelHi,
You don’t have to paste the jQuery script anywhere because WP will load it automatically. If you need to insert additional scripts, this plugin should help.
// https://wordpress.org/plugins/insert-headers-and-footers/
Best regards,
IsmaelHi,
Thank you for the update.
We can’t seem to reproduce the issue on our end. The cookies are set properly as shown in the screenshot below once we gave our consent to enable them. And we are also able to play the video.
Screenshot: https://imgur.com/a/9q7qjxC
Best regards,
IsmaelOctober 16, 2019 at 3:13 pm in reply to: Contact form issue: 'no-reply@mydomain.com' at the top of sent messages #1148478Hi,
Thank you for the update.
Did you use the “avf_form_from” filter in conjunction with the filter you posted above?
// https://kriesi.at/support/topic/change-from-in-the-contact-form/#post-1055920
You can replace the filter with the following code if you want to use the value of the email field as the Reply-to address.
add_filter( 'avf_form_mail_header', 'avf_form_mail_header_mod', 10, 3 ); function avf_form_mail_header_mod( $header, $post, $params ) { $header .= 'Reply-To: ' . $post['2_1'] . '\r\n'; return $header; }Best regards,
IsmaelHi,
Thank you for the update.
Where did you add the tab section? Please provide the link to the page.
If you want to apply the script to the mobile menu items, look for this line:
scrollToTab( '.menu-item a', 'click' );Below, add this:
scrollToTab( '.av-active-burger-items a', 'click' );Please note that the code above is not included in the theme by default, so we won’t be able to provide further modifications to extend it.
Best regards,
IsmaelOctober 16, 2019 at 2:53 pm in reply to: Where are the Perfect Masonry Tags landscape/ portrait to implement #1148473Hey RSTAC,
Thank you for the inquiry.
What exactly is the “tag” in this context?
You have to edit the entries or posts and add those orientations as post tags — same as what you would do when adding post categories.
Best regards,
IsmaelHi,
Thank you for the update.
The widget is now located above the header. Is that where you decided to move the widget?
Best regards,
IsmaelOctober 16, 2019 at 1:25 pm in reply to: Privacy settings: Google Tag Manager/Analytics active even after opt out? #1148455Hi,
Thank you for the update.
Where we can we reproduce the issue? The tracker should not go through once the “aviaPrivacyGoogleTrackingDisabled” cookie is enabled or when the user opt out, so the modification above is not really necessary. It just prevents the tracking snippet from being rendered when tracking is disabled.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out
The ga-disable property is added to the script once the user opt out.
Best regards,
IsmaelOctober 16, 2019 at 1:19 pm in reply to: Child Theme Does not Acknowledge CDN Rewrite Since Latest Upgrade #1148453Hi,
I’m not entirely sure what changed after the update, so I’m going to tag one of our developers to check the thread. Please wait for his response. Did you try the filter above?
Thank you for the update.
Best regards,
IsmaelHi,
Its almost one month since i started that thread and
Your first response to our initial reply took more than half a month, so I don’t think it’s entirely our fault that the original issue took some time to get resolved.
We don’t encourage users to add new inquiries once the original issue has been solved because it gets a little confusing for us and for other users who might be looking for the same answer. Again, we would like to kindly ask you to open a new thread so that we can focus on the remaining issue. Thank you for understanding.
Best regards,
IsmaelHi,
Thank you for the update.
1.) The other options will be visible once you enabled the cookie consent bar.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
Ismael -
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