October 8, 2019 at 3:07 pm #1146188
As offered in post https://kriesi.at/support/topic/cookie-consent-bar-on-mobile/#post-1146162 I like you to help me with the cookie issue on tablet and mobile
I hereby sent you separately my logins to replace in the parent theme: /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js
Many thanks in advance!October 14, 2019 at 11:44 am #1147809
Thank you for following up.
The consent bar shows up fine on mobile view, at least in an emulation. Is it working properly on your end now? The theme is already upgraded to v22.214.171.124, which contains the cookie consent fix above.
IsmaelOctober 14, 2019 at 11:59 am #1147812
Sorry, unfortunately at least on mobile iPhone no cookie bars below to be seen…
And everything is updated to 126.96.36.199 already.
Maybe you can check again the post of Yigit? See earlier in this topicOctober 16, 2019 at 2:38 am #1148252
Did you remove the browser cache in your phone? Please toggle the Enfold > Performance > File Compression settings, then test it on a private or incognito mode.
Thank you for the update.
IsmaelOctober 16, 2019 at 10:07 am #1148357
I did the things you mentioned in Enfold Child but still not working on iPhone
However, this was the reaction before – in another topic – from @yigit: He said to do this in the parent theme
But since I am afraid to ruin my website, he suggested to make this new topic, asking you to do this for me
My question now is:
Can I do this without any risk in the parent theme, as @yigit proposed someone else:
And secondly, I will not be the only one suffering with this problem is it?
Is there really no other way to solve this?
October 17, 2019 at 2:46 am #1148746
- This reply was modified 10 months ago by JannyPolak.
The steps above will only disable the script compression, then merge the scripts back again, so it won’t do any harm to the site. We disable the compression settings temporarily for the “modeo” site. Please try to check the page again. Make sure that the browser cache is removed beforehand.
IsmaelOctober 17, 2019 at 10:42 am #1148865
Hi, Both on iphone and ipad MODEO does not show the cookie bar. The bar is only visible on my Mac
Tried on Safari and Chrome, and all browsercaches emptied
It also is conflicting with the contactform recaptcha, since the recaptcha is not visible after emptying the browsercache. And it says on mobile and ipad, instead of showing the recaptcha: ‘This contact form is deactivated because you refused to accept Google reCaptha service which is necessary to validate any messages sent by the form’. I use the V2 method
Only after re-saving in the backend of WordPresse the page with the contactform, the recaptcha is visible again on some devices.. I did not change anything. How can?
Both on wifi as well as on 4G this issue.
This is a problem for customers who want to contact me by the contactform.
I am totally confused what to do
October 17, 2019 at 12:36 pm #1148902
- This reply was modified 9 months, 4 weeks ago by JannyPolak.
Done!October 18, 2019 at 11:36 am #1149230October 21, 2019 at 4:29 am #1149689
@jannypolak: It makes sense that the spam protection doesn’t work initially on load because the consent bar is still missing. Users have to accept the cookies first and refresh the page in order to use the contact form properly but they’re not able to do that because of the issues pointed above. We edited the avia-snippet-cookieconsent.js file in the “modeo” site as suggested in the previous thread and purged the cache. Let us know if it changes anything.
IsmaelOctober 21, 2019 at 11:46 am #1149821
Yeaaaahhhh! It shows a cookie bar.
Still one request, because two other websites are still not working properly as well…
Could you please help me with the other two websites to give here a step by step instruction for me?
This will help me (and maybe others) in the future..
Many thanks in advance
PS I use the Child Theme and W3 total cache. Usually I click on top of the dashboard at Performance > purge all cache. But it obviously did not help..
I must have done something wrong or forgot somethingOctober 23, 2019 at 5:38 am #1150380
Awesome! Glad it worked.
We added the modified version of the js/avia-snippet-cookieconsent.js in both sites, and disabled the file compression settings temporarily. Please don’t forget to remove the browser cache prior to testing. Let us know if the consent bar will display properly then.
IsmaelOctober 23, 2019 at 12:11 pm #1150473
The bars are visible on both sites. I am very glad you solved this
1. Can I leave ‘CSS file merging and compression’ disabled? Or what should I do?
3. I am now in the process of a new website, what are the steps I should do to avoid problems with the visibility of the cookie bar for this site ? Disable those two (as mentioned in 1 and 2) as well?
After this reply from you, I will be fine ;)
Thanks in advance 💛October 24, 2019 at 11:33 am #1150847
Great! Glad that the consent bars are now visible.
1-2) You can definitely enable the file compression settings, but new changes or modifications will not take effect immediately, so make sure that everything in the site is completely done before turning them on again.
3.) Nothing really. Just make sure that the site is using the updated version of the theme. If you ran into troubles again, you can always come back in the forum.
Thank you for your patience.
IsmaelOctober 24, 2019 at 11:36 am #1150849October 24, 2019 at 3:02 pm #1150902
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