Forum Replies Created
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October 16, 2019 at 7:37 am in reply to: WP caught error in admin-ajax after upgrading to 4.6.2? #1148323
Hi,
@simbeckhampson: Glad it’s fixed. Thank you for the confirmation.
@Illingco: We tried to login using the account above and the default FTP URL, but it didn’t work. The login authentication is invalid. What is the FTP URL?Best regards,
IsmaelHi,
Thank you for the update.
We are trying to access the dashboard, but the site is not loading properly. We always get this error.
The page isn’t redirecting properly
An error occurred during a connection to http://www.web-artwork.at. {$errorMessage}
Error code:Please contact your hosting provider for more info.
Best regards,
IsmaelHi,
Thank you for the update.
Unfortunately, you won’t be able to update the theme automatically because the API used in v3.6.1 is deprecated, so it will no longer work. You have to update the theme manually via FTP this time before you can do an automatic update again in the future.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
IMPORTANT: Please remove the wp-content > themes > enfold folder completely or rename it before uploading the latest version (4.6.3.1) of the theme.
Best regards,
IsmaelHi,
Thank you for the update.
We would like to add the modification for you, but the Appearance > Editor panel is not accessible. Please enable it or post the FTP details in the private field so that we can edit the functions.php file.
Best regards,
IsmaelOctober 16, 2019 at 6:51 am in reply to: Product Schema Entirely Missing For Custom Products #1148319Hi,
Thank you for the update.
To clarify, you wanted to grab all the related product data regardless of what is in the frontend. That is exactly what the snippet does. It will output all the related data in the schema markup regardless of what is added in the builder.
My basic question is: Is there a fix for this coming?
We have already reported the issue to the dev team, but they haven’t responded yet. It’s odd that the full URL is used as the @type property when it’s supposed to be “Product”. This is not the case on our own installation. The @type property is correctly set as you can see below.
<script type="application/ld+json">{"@type":"Product","@id":"http:\/\/localhost:8061\/?product=alb-product#product","name":"ALB Product","url":"http:\/\/localhost:8061\/?product=alb-product","image":"http:\/\/localhost:8061\/wp-content\/uploads\/2019\/09\/Abducted-2.jpg","description":"Click here to add your own text\n\r\n\r\nClick here to add your own text","sku":66}</script>
Did you add a structured data from Yoast?
Best regards,
IsmaelHi,
Thank you for the update.
We can now access the dashboard, and so we added the following css code to bring back the dropdown arrow in the language switcher.
#avia2-menu > li::after { font-family: 'dashicons'; content: "\f140"; }
Best regards,
IsmaelHi,
@jhngrn: It’s been a while. Thank you for the update. The maintenance mode page is actually set as the home page in the Settings > Reading panel. Please revert those options back to default, then set the actual front page in the Enfold > Theme Options panel.Best regards,
IsmaelHi,
We installed the plugin on our server, and set the 404 option accordingly but we don’t receive or see any errors. We enabled the debug mode and turned on the error logs, but there’s nothing there.
We’ll try to contact the plugin developers, but please note that we don’t provide support for third party plugins as stated on our support policy. It would be wise to contact the plugin developer yourself if you want a more speedy response.
Best regards,
IsmaelOctober 16, 2019 at 2:41 am in reply to: Portfolio Raster – Einzelansicht auf neuer Seite öffnen und Navigation #1148253Hi,
Thank you for the update.
We can’t see any issue with the category sort buttons. They are working properly. How can we reproduce the issue?
Best regards,
IsmaelHi,
Did you remove the browser cache in your phone? Please toggle the Enfold > Performance > File Compression settings, then test it on a private or incognito mode.
Thank you for the update.
Best regards,
IsmaelOctober 16, 2019 at 2:36 am in reply to: Enfold 4.6.3.1: Contact form is deactivated & Google reCaptcha #1148250Hi,
Great! Glad that you figured it out. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelOctober 16, 2019 at 2:28 am in reply to: display submenu items on mobile but not on desktop #1148249Hey bobfurgo,
That is possible. Please go to the Enfold > Main Menu > Burger/Mobile Menu panel and look for the “Menu Icon Submenu items” settings. Set it to the second or the third option. Please note that these options will disable the parent menu item link on mobile view.
Thank you for the inquiry.
Best regards,
IsmaelHey esthernijhuis,
Thank you for the inquiry.
According to the documentation, you have to add the following code in the archive or taxonomy template. That’s the archive.php for default posts or the taxonomy-portfolio_entries.php file for portfolio items.
$image_archive = apply_filters( 'taxonomy-images-queried-term-image', '' ); echo $image_archive;
Asking the plugin author directly should help.
Best regards,
IsmaelHi,
Thank you for the inquiry.
1.) The column title, which is where you added the custom text, is not going to be included in the mobile menu. On mobile, mega menus are converted to simple dropdowns without the columns. One solution is to create a copy of the custom text, include it in the mega menu column and hide it on desktop view so that it will only be visible on mobile view.
2.) Can you give us a screenshot of what you’re trying to change? Please use imgur or dropbox for the screenshot.
Best regards,
IsmaelOctober 15, 2019 at 3:45 pm in reply to: Child Theme Does not Acknowledge CDN Rewrite Since Latest Upgrade #1148118Hi,
Thank you for the info.
Try to use this filter in the functions.php file to remove the unwanted URL in the file path.
add_filter('avf_compress_file_content_path', function($check_path, $path , $file_type , $fallback_url) { $checkpath = str_replace('https://cdn.js-interactive.com/', "", $check_path); return $check_path; }, 10, 4);
After adding the snippet, don’t forget to toggle the Performance > File Compression settings and remove the cache.
Best regards,
IsmaelHi,
Thank you for following up.
@Raffaykiddeljoe: Did you remove the cache and toggle the file compression settings? Please create your own thread and post the necessary details (site url, login info) in the private field so that we can check the issue.Best regards,
IsmaelOctober 15, 2019 at 3:21 pm in reply to: Remove black borders above and under background video #1148109Hi,
However this is a background video used in a color element.
Sorry about that. I don’t know why I checked the video element. Anyway, you have to use a video with an aspect ratio of 16:9 and without borders. The current video doesn’t meet those requirements (see private field).
Best regards,
IsmaelHi,
Thank you for the update.
We removed an invalid comment line from the Quick CSS field and added the css code that we suggested above. This is how the site should look on iPad view now.
Screenshot: <https://imgur.com/a/8EB5cGF
Best regards,
IsmaelHi,
Thank you for the update.
The site contains an older version of the theme, 4.5.7. You should update it to version 4.6.3.1 and reconfigure the Enfold > Privacy & Cookies options. Set the “Default Cookie Behaviour” settings to the first option if you want the spam protection to work immediately on initial load without user interaction.
Best regards,
IsmaelOctober 15, 2019 at 2:47 pm in reply to: Enfold and ACF Google Maps location suggestions not working #1148099Hi,
We are not really sure how you are using the scripts. Can you give us a link to the documentation? It would be wise to contact the plugin authors for additional help.
Best regards,
IsmaelHi,
Alright. Glad to hear that the site is fixed. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
Can you give us a direct link to the page with the gallery element? Screenshots will help as well. You can use imgur or dropbox.
Best regards,
IsmaelHi,
Thank you for the update.
For the image element, you need to modify the image > image.php file in the same directory. Look for this code around line 515:
if($link) { $output.= "<a href='{$link}' class='avia_image' {$blank}>{$overlay}<img class='avia_image ' src='{$src}' alt='{$alt}' title='{$title}' $markup_url /></a>"; } else { $hw = ""; if(!empty($img_h)) $hw .= 'height="'.$img_h.'"'; if(!empty($img_w)) $hw .= ' width="'.$img_w.'"'; $output.= "{$overlay}<img class='avia_image' src='{$src}' alt='{$alt}' title='{$title}' {$hw} $markup_url />"; }
Replace it with:
if($link) { $output.= "<a href='{$link}' class='avia_image' {$blank}>{$overlay}<img class='avia_image ' src='{$src}' alt='{$alt}' title='{$title}' $markup_url width='{$image_attributes[1]}' height='{$image_attributes[2]}' /></a>"; } else { $hw = ""; if(!empty($img_h)) $hw .= 'height="'.$img_h.'"'; if(!empty($img_w)) $hw .= ' width="'.$img_w.'"'; $output.= "{$overlay}<img class='avia_image' src='{$src}' alt='{$alt}' title='{$title}' {$hw} $markup_url width='{$image_attributes[1]}' height='{$image_attributes[2]}' />"; }
Best regards,
IsmaelHi,
Thank you for the update.
We validated the token again and checked for updates manually. Please check the screenshot below.
Screenshot: https://imgur.com/a/57bq0Mv
You can also check for updates in the Dashboard > Updates panel.
Best regards,
IsmaelOctober 15, 2019 at 9:35 am in reply to: Ajax search don't find keywords after Relevansi update #1148008Hi,
We will add this fix in the next version of the theme. Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the update.
Do you want to remove the header background and make it transparent? If so, then you can use this css code.
@media only screen and (max-width: 767px) { #top #wrap_all .av_header_transparency { background-color: transparent; } .responsive #top #wrap_all #header { position: fixed; } }
Please don’t forget to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
@dnauck: Did you set the “Default Cookie Behaviour” to the third option as suggested above? Please open a new thread/ticket and post the necessary details in the private field so that we can check the issue. We’ll continue there.Best regards,
IsmaelHey!
We are not really familiar with adroll, so you might need to contact their developers for additional help. The video doesn’t play when you click on it because the browser is blocking the tracker as you can see in the notification above. Is there any option in adroll where you can exclude certain links from the tracker?
Cheers!
IsmaelHi,
Thank you for the update.
We don’t really see any cookies related to “MATOMO” when we visited the site. Please check the screenshot below.
Screenshot: https://imgur.com/a/5iGoYkv
Best regards,
Ismael -
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