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Viewing 30 posts - 19,411 through 19,440 (of 67,466 total)
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  • Hi,

    Thank you for the update.

    We tried to import the demo a few times but each attempt failed. We always get a service unavailable error — pointing to the admin-ajax.php file, which probably means that the server is timing out during the import. Unfortunately, this is not something we are very familiar with because it relates to server configurations. You should ask your hosting provider to enable the error logs and investigate why the server is timing out during the process.

    If you’d like, you can import the demo manually using the xml files in the theme. Please check the documentation for more info.

    // https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Ismael

    in reply to: 2 issues after the last update #1181602

    Hi,

    Again, to me it’s always been a native Enfold’s function…

    It’s not a default theme’s function, not even WordPress’, so there’s a custom modification or plugin in your site that enables tags for pages. Please disable the function or plugin.

    Regarding the excerpt, we just mentioned it because it’s really possible especially when the content is created using the advance layout builder.

    Best regards,
    Ismael

    in reply to: Header like rolex.com #1181251

    Hey Carsten,

    Thank you for the inquiry.

    To create a burger menu, you can start by setting Enfold > Header > Menu and Logo Position to Logo right, menu left. Set the Main Menu > General > Menu Items for Desktop to display as icon instead of text. This will convert the main or default menu to a burger menu.

    For the menu items beside the icon or burger menu, use the theme’s secondary menu. You can add a few css to adjust its position until it sits beside the main menu. And add a few more css to center align the logo.

    To create the icons located at the far right of the logo, try to add a widget in the header area. Please check the documentation for more info.

    // https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

    Best regards,
    Ismael

    in reply to: Have to publish every page twice #1181245

    Hi,

    Thank you for the info.

    We can reproduce the issue, but we are not really sure what’s causing it. It seems to work fine on the new portfolio item that we created above. Did you test it?

    Best regards,
    Ismael

    in reply to: Video background scaling in Colour Section #1181243

    Hi,

    Great! Glad it worked. To adjust or limit the caption width, please try this css code.

    .responsive #top .slideshow_caption .slideshow_inner_caption {
    	width: 50%;
    }
    

    Best regards,
    Ismael

    in reply to: Add background to full width section #1181239

    Hi,

    Thank you for the update.

    Did you include the particles-js container in a code or text block?

    
    <div id="particles-js"></div>
    

    We forgot to add it in pastebin.

    Best regards,
    Ismael

    in reply to: Problems with the Enfold Update #1181236

    Hi,

    Do you to know which folder the codes are in exactly?

    We can’t find the code anywhere in the site and the Google Analytics tracking ID is not included in the source code, which means that the GA script is disabled. If you deleted the plugin, then the code is probably gone as well. How do you know that the code is still active?

    Best regards,
    Ismael

    in reply to: Footer visibility on mobile #1181229

    Hi,

    how can I control not only the columns of the footer but also the rows?

    There is no option for that, unfortunately. You can only control the number of columns in the Enfold > Footer panel. One workaround is to set the footer to have 3 columns, adjust the width of the first to 100% so that it’s full width and the last two columns to 47%.

    .responsive #top #footer div .flex_column:nth-child(1) {
        width: 100%;
    }
    
    .responsive #top #footer div .flex_column:nth-child(2), .responsive #top #footer div .flex_column:nth-child(3) {
        width: 47%;
    }
    
    .responsive #top #footer div .flex_column:nth-child(2) {
        margin-left: 0;
    }

    Best regards,
    Ismael

    in reply to: Layer Slider #1181224

    Hi,

    Thank you for the update.

    Yes, please provide the FTP and WP login details in the private field so that we can check the issue.

    Unfortunately, we are not familiar with Digistore or their products. Can you give us a link to their store or site? If possible, please try to give them access to the site as well so that they can help you install the language files properly.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The autoplay option in the video slide is not disabled when we check. Please note that the audio will be automatically disabled if the autoplay option is not deactivated. Videos must be muted in order for them to autoplay on page load and as we mentioned previously, enabling the audio will in turn deactivate autoplay because of the browsers’ latest autoplay policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

    in reply to: BIG PROBLEM after enfold update! 😳 #1181180

    Hi,

    Thank you for the update.

    It looks an issue with and theme’s File Compression settings. To get rid of the errors, you can disable the the Performance > File Compression settings temporarily and instead use third party plugins such as Autoptimize or BWP Minify. This is until we figure out what’s wrong with the compression.

    We may need to access the file server and the WP dashboard in order to debug the issue further. Please post the details in the private field.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The site has v4.7.1 of the theme, which is supposed to be the latest version but due to patch errors in our channel, this version retains the older files without the latest features and fixes.

    We are can’t reproduce the same issues on our end, so it’s probably a problem with the update. You have to upgrade the theme to version v4.7.2 to obtain the latest fixes. Let us know if it helps.

    Best regards,
    Ismael

    Hey Denti,

    Thank you for the inquiry.

    Where did you place the video? We can’t find it anywhere in the home page. Please provide a link to the actual page containing the section with the background video. Also, note that by enabling the audio, the video will not be allowed to play automatically on page load.

    Best regards,
    Ismael

    in reply to: buttons on sliders on smartphones disappear #1181175

    Hi,

    Thank you for the update.

    Have you tried using the Fullscreen instead of the Fullwidth Slider? The Fullscreen slider should provide more space for the caption and buttons on mobile view.

    If you really want to adjust the height of the current slider, try this css code.

    @media only screen and (max-width: 767px) {
        #top .avia-slideshow-inner {
    	min-height: 391px;
        }
    
        .av-single-slide, .avia-slideshow-inner li .avia-slide-wrap {
    	height: 100%;
        }
    
        .avia-slideshow-inner li .avia-slide-wrap img {
    	object-fit: cover;
    	width: auto;
    	max-width: none;
    	left: -500px !important;
        }
    }

    Screenshot: https://imgur.com/a/yuZYz3K

    Best regards,
    Ismael

    in reply to: How to style full width submenu menu icon in mobile view #1181145

    Hey tonyiatridis,

    Thank you for the inquiry and for making Enfold the theme of your choice.

    Regarding your inquiries, you can use the following css code to adjust the style of the full submenu button and remove the gap above the main content.

    @media only screen and (max-width: 767px) {
        #top .main_color .mobile_menu_toggle {
    	color: #ffffff;
    	background: transparent;
    	border: 0;
        }
    
        #top .sticky_placeholder {
    	position: absolute;
        }
    }

    Unfortunately, we can’t make it sticky on mobile view without adding a custom script or a whole lot of modifications.

    Please don’t forget to toggle the Performance > File Compression settings after adding the code, only if it’s enabled.

    Best regards,
    Ismael

    in reply to: Change Portfolio single entry template #1181144

    Hey vmenon,

    Thank you for the inquiry.

    Yes, unfortunately, you will only be able to switch to the advance layout builder (ALB) and apply a predefined template after the bulk upload. There is a way to programmatically enable the ALB for each post, but you will still be required to apply the template or create the content manually.

    // https://kriesi.at/support/topic/adding-pages-using-the-wordpress-rest-api/#post-1032812

    Best regards,
    Ismael

    in reply to: The Events Calendar 5.0 Customizer – not available #1181142

    Hey Cliffy,

    Sorry for the delay. Can we have access to the site so that we can check the issue? Please post the login details in the private field.

    For the meantime, try to deactivate the theme’s default configuration for the plugin by adding this snippet in the functions.php file.

    add_theme_support( 'deactivate_tribe_events_calendar' );
    

    Let us know if it changes anything.

    Best regards,
    Ismael

    in reply to: Background Video in mobile #1181141

    Hi,

    Thank you for the update.

    You can disable the fallback image, but we are not sure if the video will actually play because browsers tend to disable autoplay on mobile devices. Please edit the enfold\config-templatebuilder\avia-shortcodes\slideshow\slideshow.js and look for this code around line 19:

    this._prepareSlides(options);
    

    You can comment it out or remove it completely.

    // this._prepareSlides(options);
    

    Don’t forget to toggle the Performance > File Compression settings if it’s enabled.

    Best regards,
    Ismael

    in reply to: Show /category/ and /tag/ base URL #1181139

    Hi,

    Thank you for the clarification.

    We replaced the permalink with /%category%/%postname%/ to include the first or main category in the post URL. (see private field)

    Best regards,
    Ismael

    in reply to: accessibility: blog posts component #1181135

    Hi,

    Thank you for the update.

    You have to register a new path for the shortcodes in the child theme directory. Please check the documentation below.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

    Create a folder in the child theme called shortcodes, then create a copy of the postslider templates inside it to override the original shortcode.

    Best regards,
    Ismael

    in reply to: Tabbed section rendering issue #1181130

    Hi,

    Sorry for the delay.

    Is there a #trial section in the page? We can’t seem to find it anywhere. Are the buttons supposed to scroll to the section containing the “Free 30-Day Trial” heading? Please try to edit the color section containing the heading and use trial as the section ID.

    Best regards,
    Ismael

    in reply to: Sticky menu bar in footer with icons? #1181128

    Hi,

    Thank you for the update.

    Where can we see the site? Please provide the URL in the private field so that we can see what you have done so far.

    Best regards,
    Ismael

    in reply to: Avia Framework Language switcher is not working #1181126

    Hey rakista80,

    Thank you for the inquiry.

    Looks like you’ve already disabled WP Globus and replace it with the Weglot plugin. Is it working properly now?

    We usually recommend Polylang or W.P.M.L for multilingual sites because they are compatible with the advance layout builder.

    Best regards,
    Ismael

    in reply to: Layerslider not the right one in EN #1181124

    Hey newki75,

    Thank you for the inquiry.

    It’s probably due to the string translation, which is automatically provided by Polylang. You can manually translate the text in the layers without creating another slider. Please check the link in the private field. You should see text or strings like “STRATÉGIE | DISTRIBUTION | BRANDING” and other layer slider content available for translations.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    This should make the last social icons visible on smaller screens.

    .team-img-container {
    	overflow: visible;
    }

    Best regards,
    Ismael

    in reply to: Facebook Pixel Opt-In without external Plugins #1180949

    Hi,

    Thank you for the clarification.

    The theme by default should be able to handle cookies from Google Analytics, but not from Facebook Pixel, although you can add both scripts in the Google Analytics field and the theme will keep them disabled on page load and only enable them once the user consent to the cookies.

    Best regards,
    Ismael

    in reply to: Navigation, BlogPost and Masonry #1180946

    Hi,

    Glad it’s working.

    No, it’s not the update. We just didn’t implement the conditions for the portfolio or event items before.

    Best regards,
    Ismael

    in reply to: Favicon missing on some pages #1180943

    Hi,

    Thank you for the info.

    Is it working properly when you disable the option that’s adding the sizes attribute? We are not really sure which option in the plugin is doing that.

    Best regards,
    Ismael

    in reply to: Problem with Cookie Modal #1180942

    Hi,

    Thank you for the update.

    Another tab opens and closes automatically whenever we toggle the checkbox in the “Statistik mit Matomo” tab. Is that how it’s supposed to work? Is that the iframe ?

    Best regards,
    Ismael

    in reply to: search results (PDF's) not opening in new window or tab #1180939

    Hi,

    Thank you for following up.

    It’s not working properly because the post ID is missing. Sorry about that. We adjusted the code a bit. Please try it again.

    $blank =  in_array(get_post_type($post->ID), array('page', 'post', 'product')) ? '' : 'target="_blank"';
    $output .= "<a class ='av_ajax_search_entry {$extra_class}' {$blank} href='".$link."'>";
    

    Best regards,
    Ismael

Viewing 30 posts - 19,411 through 19,440 (of 67,466 total)