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Viewing 30 posts - 19,141 through 19,170 (of 67,463 total)
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  • in reply to: Google Recaptcha not working #1187972

    Hi,

    Thank you for the info.

    We enabled the spam protection of the form inside the contact page, and we are still able to submit the mail or message without encountering any issue. Please check the contact page. (see private field)

    Where are you testing it? Which browser?

    Best regards,
    Ismael

    in reply to: Enfold Masonry Filter Recursive #1187967

    Hey milano24ore,

    Thank you for the inquiry.

    hide the one we are already looking at. Any idea how to do that?

    It is possible to exclude the current post from the related section or from the Masonry element. You can use this filter in the functions.php file.

    
    function avia_masonry_entries_query_mod($query, $params)
    {
        if(is_singular('portfolio')) {
            $query['post__not_in'] = array(avia_get_the_ID());
        }
        return $query;
    }
    add_filter('avia_masonry_entries_query','avia_masonry_entries_query_mod', 10, 2);
    

    Best regards,
    Ismael

    in reply to: Google Analytics Still Not Working After Enfold Update #1187963

    Hi,

    Sorry for the delay. We explained how the Privacy & Cookie options affect the Google Analytics script in the following thread.

    // https://kriesi.at/support/topic/google-analytics-not-tracking-after-enfold-theme-update/#post-1187170

    Best regards,
    Ismael

    in reply to: Google Analytics not tracking after Enfold theme update #1187958

    Hi,

    Shouldn’t everything work fine if I don’t enable this?

    Would you like to disable the Privacy & Cookies settings/options completely? Yes, the GA script should work properly with or without the cookie consent options. However, if it’s enabled, you have to set the Default Cookie Behavior to the first option so that third party services such as the GA tracker, videos or maps work automatically or properly on page load even without the users’ consent.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Header Picture over Menü #1187957

    Hi,

    Can u do that also for IT-lösung ?

    Sure. Done. We also provided a screenshot of the said option or settings so that you can edit or adjust it on your own in the future.

    Screenshot: https://imgur.com/a/fQBo7Y5

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Out of stock products showing up in search #1187954

    Hi,


    @mikeandrewfischer
    : Thanks for chiming in. Where can we see the issue? OP hasn’t responded yet, so we haven’t got the chance to check the issue. Please open a new ticket/thread and post the necessary details in the private field such as the login info, link to the page/s with the issue, screenshots etc. Thank you.

    Best regards,
    Ismael

    in reply to: Spam emails from contact form #1187952

    Hi,

    Thank you for the update.

    The send or mail function for the default contact form is located in the framework > php > class-form-generator.php file. You can use the avf_form_send filter to stop or continue the execution of the form based on certain conditions. This is the same filter used in the Google reCAPTCHA option.

    If you’re still using the WPForms plugin, please contact the plugin author or the support team for additional assistance.

    Best regards,
    Ismael

    in reply to: cookie translation #1187948

    Hi,

    here is a sample of ch

    We don’t really see any ch.po file in the lang folder? Are you referring to the de_CH.po file? This is what we see inside the file.

    // https://pastebin.com/PTHiDKmT

    If you’re not seeing the same thing, all you need to do is copy the snippets above and use it to replace the same lines in your language file. You can then use the Loco Translate plugin or the POEdit software to sync the language files or compile the machine object (.mo) version of the file.

    Please upgrade the theme to the latest version to get the updated versions of the language files.

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. Can we access the site? We would like to check the css code and adjust them if necessary. If not, you can try this css code to make the header transparent on mobile view.

    #top #wrap_all .av_header_transparency, #top #header_main > .container .main_menu .avia-menu  {
    	background-color: transparent;
    }
    

    Best regards,
    Ismael

    in reply to: Top Bar (over header) color transition possible? #1187944

    Hi,

    Yes, that should be possible. You can use this css code to hide the top bar initially and only display it on scroll.

    #top #header_meta {
        display: block;
    }
    
    #top .av_header_transparency #header_meta {
        display: none;
    }
    

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Site became saddenly slow on mobile #1187942

    Hi,

    It displays the flag because the pages don’t have featured images of their own, so the sharing app or feature looks for the first available image in the page. You have to edit the pages and set the featured image. If you have already done it, then you may have to use the following tool to re-scrape the page to refresh the open graph data.

    // https://developers.facebook.com/tools/debug/

    Installing SEO plugins like Yoast or any extension that adds open graph data to pages will help as well.

    // https://wordpress.org/plugins/open-graph-protocol-framework/

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Where is the UPDATE? #1187940

    Hi,

    Thank you for the update.

    There are a lot of errors in the console when we try to edit or create a new post. Please check the screenshot below.

    Screenshot: https://imgur.com/a/tyGOxHE

    This is usually due to plugin conflict or incompatibility and cache — loading old scripts. Can we deactivate the plugins temporarily while we debug the issue?

    Best regards,
    Ismael

    in reply to: Couldn't upload font because the server did not respond #1187938

    Hi,

    Thank you for the info.

    What is the current version of PHP? Please try to upgrade PHP to v7.3. or later versions, and make sure that the ZipArchive module or extension is enabled.

    Related threads:
    // https://kriesi.at/support/topic/iconfont-manager-error-couldnt-add-the-font-because-the-server-didnt-respond-4/#post-1184888
    // https://kriesi.at/support/topic/cant-install-custom-font/
    // https://kriesi.at/support/topic/cannot-upload-a-fontel-font-zip-file/#post-1179451

    Best regards,
    Ismael

    in reply to: Icon list weird behaviour #1187936

    Hey marcoabis81,

    Thank you for the inquiry.

    We can’t seem to reproduce the issue on Firefox in Windows 10. On which browser are you testing it? Have you tried to temporarily disable the cache and minify plugins?

    Best regards,
    Ismael

    in reply to: some doubt. #1187930

    Hey romvket,

    Thank you for your interest in the theme.

    We don’t really offer a test environment for the backend or admin panel, only frontend demo or live preview, but there are public videos where users explain how the Advance Layout Builders or the theme in general works. You can check that instead.

    // https://www.youtube.com/watch?v=K72lh7jKlvM
    // https://www.youtube.com/watch?v=NB2JKqRL_bY
    // https://www.youtube.com/watch?v=Dbgy4dPf7R4

    The theme is compatible with the Events Calendar plugin and of course WooCommerce, so you can use either for booking options. For the payment methods, you’ll have to check if there are any extensions available for it.

    Yes, you can use the Contact Form 7 plugin instead of the theme’s default contact form element.

    Hope that helps.

    Best regards,
    Ismael

    in reply to: Filter images in masonry gallery #1187925

    Hi,

    Thank you for the update.

    As @Victoria suggested, you have to create posts or portfolio items and use the Portfolio Grid or the Masonry element to display items that are sortable by category.

    Do you have a copy of the plugin? If you can provide it here, we’ll try to test it on our installation.

    Best regards,
    Ismael

    in reply to: Support Link Hidden #1187924

    Hey milano24ore,

    Sorry for the confusion. To open a new thread or ticket, please visit the https://kriesi.at/support page, then go to the Enfold forum. At the very top of the page, you should see a huge button that when clicked will lead you to the very bottom of the page and directly to the form where you can post your inquiry. You can also bookmark this link https://kriesi.at/support/forum/enfold/#new-post.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Shadow Box – really modal window – with Page Content #1187923

    Hey spidercreations,

    Thank you for the inquiry.

    You can display inline content using the default lightbox in the theme. Please check the documentation below for more info.

    // https://dimsemenov.com/plugins/magnific-popup/documentation.html#inline-type

    You can also try this plugin.

    // https://wordpress.org/plugins/popup-maker/

    Best regards,
    Ismael

    in reply to: Logo center – sticky header position left #1187922

    Hi,

    Sorry for the delay. You can use the following css code to adjust the position of the logo and main menu when the header shrinks or during scroll.

    @media only screen and (min-width: 768px) {
    .html_header_top.html_logo_center .header-scrolled .logo {
    	position: relative;
    	left: 0;
    	transform: none;
    }
    
    .html_header_top.html_logo_center .header-scrolled #header_main_alternate {
    	position: absolute;
    	right: 0;
    	top: 30px;
    }
    }
    

    Please don’t forget to toggle the Performance > File Compression settings after adding the code.

    Best regards,
    Ismael

    in reply to: The contact form broked after Upgradıng to 4.7.3 #1187626

    Hey hasercom,

    Thank you for the inquiry.

    The file compression settings are enabled, so it’s possible that the merged files still contain the older versions of the stylesheets and scripts. Please toggle or temporarily disable the Performance > File Compression settings, then purge the cache.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    There are some errors in the css code. The css media query is supposed to wrap the css declarations or styles, not the other way around and you can also omit the other selectors since you already specify a class attribute for the text block. Please replace the css code with the following.

    @media only screen and (max-width: 767px) {
        /* Don't overlap 2nd h1 in footer */
        .responsive #top .dq-no-overlap-2nd-h1 h1 { 
            margin-bottom: 50px;
        } 
    
        /* add more mobile styles here... */
    }

    Best regards,
    Ismael

    in reply to: Image captation below image #1187621

    Hi,

    Thank you for the update.

    You can use this script in the functions.php file to move the caption markup below the image. This is necessary so that we don’t have to insert a lot of additional styling.

    function ava_custom_script() {
    	?>
    	<script>
    	(function($){
    		$(document).ready(function(){
    			$('.avia-image-container').each( function() {
    				$(this).find('.av-image-caption-overlay').insertAfter($(this).find('.avia_image'));
    			});
    		});
    	})(jQuery);
      </script>
      <?php
      }
      add_action('wp_footer', 'ava_custom_script');

    And then add this css code to adjust the style of the caption.

    .av-image-caption-overlay {
    	position: relative;
    }

    Best regards,
    Ismael

    in reply to: SINGLE PRODUCT PAGE IMAGE SIZE #1187618

    Hi,

    Thank you for the update.

    You can use the following css code to resize the main image and move the thumbnails beside it.

    .woocommerce-product-gallery__wrapper > a {
    	width: 80%;
    	float: right;
    }
    
    .woocommerce-product-gallery__wrapper > .thumbnails {
    	float: left;
    	width: 20%;
    }
    
    .responsive #top .woocommerce-product-gallery__wrapper > .thumbnails a {
    	width: 100%;
    	margin-top: 0;
    }

    Best regards,
    Ismael

    in reply to: Help styling form, CSS locations #1187608

    Hey damon129,

    Thank you for the inquiry.

    1.) Have you tried moving the contact form inside a column? The column should limit the size of the form fields without using additional css code.

    2.) To center align the form elements, edit the contact form in the advance layout builder, go to the Styling panel and set the Label/Send Button alignment to the second option.

    Best regards,
    Ismael

    in reply to: Grid Layout Column error in add Link #1187607

    Hi,

    Thank you for the info.

    The link in the column is working properly on our end. Can you provide a screenshot of the issue and regenerate a login token so that we can access the site? You can use imgur or dropbox for the screenshot.

    Best regards,
    Ismael

    in reply to: some page in grid, some page in list… #1187606

    Hi,

    Thank you for the update.

    Could you give us links to the archive pages? This should be possible, but you have to override or modify the product template files — specifically the product taxonomy template (taxonomy-product_cat.php). In the template, you will have to define conditions for each categories so that you can display different layouts based on certain conditions. Please check the following documentation to learn more about template modification.

    // https://docs.woocommerce.com/document/template-structure/#section-1

    You can get the template files here:

    // https://github.com/woocommerce/woocommerce/tree/2.6.0/templates

    Best regards,
    Ismael

    in reply to: Tab Section: Spacing between Icons and Content #1187599

    Hey icruhr,

    Thank you for the inquiry.

    Have you tried removing the space between the columns? There is an option for it in the Row Settings > Row Layout toggle. Look for the Space between columns settings. If you don’t want to remove the space completely, then you can use the following css code to adjust the width of the 1/2 columns and decrease the left margin.

    div .av_one_half {
    	margin-left: 2%;
    	width: 49%;
    }

    Best regards,
    Ismael

    in reply to: Portfolio – Gallery Product Shot issue #1187597

    Hi,

    Thank you for the update.

    Do you have a staging or development version of the site? Please try to do the upgrade there and provide the link here so that we can check the errors. If there is no staging site available, then you will have upgrade the site directly and set it to maintenance mode temporarily until the we sort out the issues. Do you see any errors after upgrading the theme?

    Please enable the debug mode and the logs so that we can see the generated errors.

    // https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    Best regards,
    Ismael

    in reply to: Magazine with format link isn't run #1187595

    Hi,

    Did you edit the magazine.php file as well? You have to apply that function directly in the template file. Please review the following thread.

    // https://kriesi.at/support/topic/enfold-magazine-post-with-link-format-does-run/#post-1003883

    Best regards,
    Ismael

    in reply to: Magazine tabs not working anymore #1187588

    Hi,

    Thank you for the update.

    We would like to check the issue further, so we tried to access the site, but the login URL redirects to the home page. Did you mask or change the default login URL? Please provide the link in the private field.

    You should also update the theme from v4.6.3.1 to the latest version, v4.7.3.

    Best regards,
    Ismael

Viewing 30 posts - 19,141 through 19,170 (of 67,463 total)