Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1152520

    Suddenly I noticed that my av-magazine tabs (sort filters) are not working anymore. I specified that sub-category tabs needs to be visible. When I click on it in front-end, nothing happens. All the links of the tabs do have the same url link, where /# is behind de root category (example: mydomain.com/root-category/#, mydomain.com/publicaties/# and mydomain.com/jurisprudentie/#).

    because I do not know at what time the tabs broke, I cannot trace the cause of this. Can someone help me find the problem?

    Today I also installed the newest version of Enfold, still nothing.

    Kind regards,
    Lambert

    #1153242

    Hey infoNewMultimedia,

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    #1153766

    Hey Victoria,

    Check, cache and minification disabled! I hope there is a fix for this problem.

    Best regards,
    Lambert

    #1154371

    Hi infoNewMultimedia,

    There are no errors anywhere, looks like it can be a plugin conflict.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    #1185790

    Hey Victoria,

    Due to circumstances I was unable to respond to your response.
    I deactivated all plugins, nothing is changing.

    Of course when I deactivate “Custom Post Type UI” plugin, the categories which I am talking about are also gone.
    The strange thing is that I didn’t change anything with those CPT. and suddenly the magazine isn’t working properly.

    Please can you look again why the enfold magazine is not working?

    Kind regards,
    Lambert

    #1187588

    Hi,

    Thank you for the update.

    We would like to check the issue further, so we tried to access the site, but the login URL redirects to the home page. Did you mask or change the default login URL? Please provide the link in the private field.

    You should also update the theme from v4.6.3.1 to the latest version, v4.7.3.

    Best regards,
    Ismael

    #1187639

    Hi,

    Thanks Ismael.

    Are the given links working? We use Ultimate Membership Pro. Let me know if it still doesn’t work.

    About updating the theme. In the Kriesi dashboard it shows “No Updates available. You are running the latest version! (4.6.3.1)”?!

    Kind regards,
    Lambert

    #1188348

    Hi,

    Thank you for following up.

    About updating the theme. In the Kriesi dashboard it shows “No Updates available. You are running the latest version! (4.6.3.1)”?!

    You may have to update the theme manually via FTP if the latest version is not showing in the dashboard. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    This is rarely the case, but you can also try and clear the transients to force the update to show in the dashboard.

    // https://wordpress.org/plugins/artiss-transient-cleaner/

    We can’t still access the dashboard using the login URL above.

    Best regards,
    Ismael

    #1189814

    Hi Ismael,

    Sorry, you where not an Admin user yet. Now you are!
    Please can you try again? Let me know If you’re still not able to login.

    Best regards,
    Lambert

    #1190314

    Hi,

    You have to manually upgrade the theme via FTP this time because the the latest version is not reflected in the auto updater panel. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Thank you for your patience.

    Best regards,
    Ismael

    #1190900

    Hi Ismael,

    I have updated the theme as you indicated. Version 4.7.3 is now active.

    Unfortunately the problem is still present. When I click on the category / tab nothing happens, except that a ‘#’ appears in the address bar after the url link. All categories are still displayed together.

    Can you have a look and find out where the problem comes from? Or how to fix this problem?

    Best regards,
    Lambert

    #1191453

    Hi,

    We’ve just found out that the magazine element has been modified in the child theme, so we disabled the avia_include_shortcode_template in the functions.php file to load the default element for now. It’s working properly now.

    Please get a fresh copy of the shortcode file, then redo the modifications. If you can describe the previous modification done in the file, then we might be able to provide additional help.

    Thank you for your patience.

    Best regards,
    Ismael

    #1191680

    Hi Ismael,

    Thank you so much for your help!

    My modifications in magazine.php:
    FIXED:
    old file arround line 587: show intro text and add ‘a href’ read more link;
    …{$markupContent}>{$excerpt}
    ID).”‘ class=’more-link’>”.__(‘Read more’,’avia_framework’).”<span class=’more-link-arrow’>→</span>
    </div>”;$output…

    Don’t know how I can get the style changes back:
    – outline category links to the left;
    – change thumbnail size;
    – change magazine title size and style;

    If I put my old magazine.php back on for a moment, the styles do change. So I guess that there needs to be a class change or something in this file?!
    Here two example images:
    good styles: https://ibb.co/TmydnYx
    https://ibb.co/8BNDDtb

    Notice that for now, I have 2 magazine files in the ‘shortcode’ folder. The old one, and my new magazine.php.

    Best regard,
    Lambert

    #1193371

    Hi,

    Glad it’s working now. Unfortunately, we won’t be able to help you trace back the previous modifications that were added in the magazine.php file. Please contact the previous developers.

    Best regards,
    Ismael

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