February 14, 2020 at 8:47 pm #1184611
I have tried to update Enfold via wordpress dashboard but it’s not updating. Where is the update file so I can update via FTP.
site is basically blank in chrome…..hopefully the update will helpFebruary 15, 2020 at 7:22 pm #1184798
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaFebruary 15, 2020 at 11:45 pm #1184884February 16, 2020 at 2:12 am #1184901
I couldn’t update using dashboard either. Yesterday, downloaded again from Envato, and manually updated via FTP ( delete folder / upload new one )February 16, 2020 at 6:24 am #1184934
Sorry for the problem. I see that you are running an old version of the theme. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
RikardFebruary 16, 2020 at 7:17 pm #1185002
So do we need to buy a new license then? Sorry still wondering where to get the updated file.February 17, 2020 at 6:24 am #1185115
No you don’t need buy a new license, if you have purchased one from Envato/Themeforest that is. You can download the theme files from your Themeforest account.
RikardFebruary 17, 2020 at 11:05 pm #1185453
Ok, so I went through this process and the site is now blank in Firefox as well. What am I missing? This made the issue worse.February 18, 2020 at 5:52 am #1185548
Thanks for the update. Everything is loading fine on my end, except all your images. It looks like they are lazy loaded by something, maybe it’s from your Autooptimize plugin? Please try to uncheck anything related to lazy loading in there to see if that changes anything. I would suggest that you clear the cache from the plugin as well and leave it deactivated until you have dealt with the problems you are having. Otherwise you might be getting cached and/or strange results like these.
RikardFebruary 18, 2020 at 7:10 pm #1185776February 19, 2020 at 3:04 pm #1186070
Images are loading fine on my end now, please try to load the page in an incognito window.
RikardFebruary 19, 2020 at 7:44 pm #1186154
Things are working on my end now. Thanks so much for your help!February 20, 2020 at 6:48 pm #1186466
Glad you got it working for you! :)
If you need further assistance please let us know.
VictoriaFebruary 20, 2020 at 7:39 pm #1186501
So, after I thought everything was working great I went in to upload some blogs and I’m getting an error now on the new theme version when I’m trying to upload media to a post. I’m getting a white screen when I attempt to insert image into post.
I’ve tried on a multitude of different browsers, so I’m back to you all for help again.February 20, 2020 at 8:08 pm #1186525
Can you please check the server log for error?
VictoriaFebruary 21, 2020 at 1:28 am #1186585
PHP Error Log
s2-php-fpm-errors.log /var/log/s2-php-fpm-errors.log ∼1134.71 Kb Last update: 2020-02-20 23:27:25
WordPress Error Log
fatal-errors-2020-02-01-86c72aa851634660cd71f95095e640b8.log /home/s2/html/wp-content/uploads/wc-logs/fatal-errors-2020-02-01-86c72aa851634660cd71f95095e640b8.log ∼3.97 Kb Last update: 2020-02-01 19:30:56
fatal-errors-2020-02-06-86c72aa851634660cd71f95095e640b8.log /home/s2/html/wp-content/uploads/wc-logs/fatal-errors-2020-02-06-86c72aa851634660cd71f95095e640b8.log ∼1.12 Kb Last update: 2020-02-06 11:52:17
fatal-errors-2020-02-20-86c72aa851634660cd71f95095e640b8.log /home/s2/html/wp-content/uploads/wc-logs/fatal-errors-2020-02-20-86c72aa851634660cd71f95095e640b8.log ∼233.66 Kb Last update: 2020-02-20 23:27:25
wc-image-regeneration-2020-02-17-9396e89dd24148846d74cbbcee627dff.log /home/s2/html/wp-content/uploads/wc-logs/wc-image-regeneration-2020-02-17-9396e89dd24148846d74cbbcee627dff.log ∼26.07 Kb Last update: 2020-02-17 21:10:30February 22, 2020 at 1:30 pm #1186956
Thanks for that. I don’t think this is a theme problem, what happens if you deactivate all plugins to see if one of them is causing the problem? I’m especially looking at this one: Compress JPEG & PNG images.
RikardFebruary 22, 2020 at 7:33 pm #1187005
I’ve tried deactivating and that didn’t seem to work. But also after the theme update the view on uploading an image changed as well.February 26, 2020 at 4:41 am #1187940
Thank you for the update.
There are a lot of errors in the console when we try to edit or create a new post. Please check the screenshot below.
This is usually due to plugin conflict or incompatibility and cache — loading old scripts. Can we deactivate the plugins temporarily while we debug the issue?
IsmaelFebruary 26, 2020 at 6:04 pm #1188138February 27, 2020 at 11:55 am #1188410
The media upload button is working properly now. We found out that the following plugins caused the script errors, so we disabled them temporarily. Please check the list in the private field. They could be in conflict with the theme or the other plugins. Unfortunately, due to time constraints we won’t be able to check or test them all.
Thank you for your patience.
IsmaelFebruary 27, 2020 at 8:30 pm #1188611February 28, 2020 at 6:52 am #1188760
The topic ‘Where is the UPDATE?’ is closed to new replies.