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  • #1186829

    What a frustrating experience to find the link to create a new forum topic. We paid, we are logged in and still, the button to ask for support or create a new topic in the forum is nowhere to be found. Why don’t you make it more obvious? Put it in the menu as “Ask a support question” or “report a malfunction” or “propose a new feature”. Then you can write there that a login is required, or that you want money or whatever. But don’t make us search and browse through unstructured forum entries for hours. We come to this website because we are your clients and we build websites with the wonderful Enfold theme. And every once in a while we have something to communicate with you guys.
    Please, be a bit more corporate …

    #1187924

    Hey milano24ore,

    Sorry for the confusion. To open a new thread or ticket, please visit the https://kriesi.at/support page, then go to the Enfold forum. At the very top of the page, you should see a huge button that when clicked will lead you to the very bottom of the page and directly to the form where you can post your inquiry. You can also bookmark this link https://kriesi.at/support/forum/enfold/#new-post.

    Thank you for your patience.

    Best regards,
    Ismael

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