Forum Replies Created

Viewing 30 posts - 19,081 through 19,110 (of 67,463 total)
  • Author
    Posts
  • Hi,

    Sorry for the delay. The parent container of the main image should automatically resize when you hover the thumbnails, but it’s not happening in your installation. Please upgrade the theme from v4.6.3.1 to the latest version (v4.7.3). Toggle the Performance > File Compression settings after the upgrade.

    Best regards,
    Ismael

    in reply to: Enfold and WCAG #1189395

    Hey Gøril,

    Thank you for your interests in the theme.

    Most elements or content in the theme should be accessible to screen readers, though some may not because they are created with aesthetic purely in mind and without following the standards or guidelines provided by WCAG, so a bit of modifications may be required to make the page fully accessible to people with disabilities. The modifications may include adding attributes or text to certain elements such as the social icons so that screen readers can recognize them.

    Best regards,
    Ismael

    in reply to: Custom Product Image Thumbnail sizes in Enfold Shop #1189377

    Hi,

    Thank you for the update.

    You can adjust the thumbnail size in the Appearance > Customize > Woocommerce > Product Images panel. Set the Thumbnail cropping to Uncropped if you want to see the actual aspect ratio of the featured images.

    You can also use the single_product_archive_thumbnail_size filter to influence or change the thumbnail size used in the woocommerce_get_product_thumbnail function.

    Best regards,
    Ismael

    in reply to: Internet Explorer 11 and full-width-slideshow #1189376

    Hi,

    Sorry for the delay. Looks like the main wrappers or containers are laid out differently on IE. We adjusted the above css code a bit. Please try it again.

    Best regards,
    Ismael

    in reply to: Question about Elementor and Page Builder Template #1189375

    Hey Ali,

    Thank you for the inquiry.

    Any features or extensions that you add in a site will probably slow it down or affect its performance in some way because the site has to load additional scripts and resources, but not so that it will completely halt or disrupt the user experience. It also depends on the performance or specifications of the server where the site is deployed. It’s fine if you want to use a different template builder such as Elementor instead of the Advance Layout Builder, but we don’t really recommend it.

    Best regards,
    Ismael

    in reply to: Masonry Category Items Count #1189371

    Hey Mike61,

    Thank you for the inquiry.

    On a quick search, we found the following thread that explains how to get the number of posts inside a specific taxonomy term.

    // https://wordpress.stackexchange.com/questions/147718/display-the-number-of-published-posts-for-each-custom-taxonomy-term

    Once you get the terms inside a specific taxonomy, iterate over them, then get the posts count. In the av-helper-masonry.php, you will have to add it inside the sort_buttons function or method of the avia_masonry class.

    Best regards,
    Ismael

    Hey limedrop,

    Thank you for the inquiry.

    This is way beyond the capability of the newsletter option in the theme. You have to find a tool that lists all addresses with pending status and resend the confirmation or delete them. Unfortunately, we don’t know of any tool or plugin that does this. You have to contact the Mailchimp support team for more info.

    Best regards,
    Ismael

    in reply to: Google Map in Enfold – welche Abrechnungskategorie? #1189330

    Hi,

    Sorry for the delay. The theme is using the Maps Javascript API, which is why you’re required to input the API key before using the map. If I am not mistaken, API keys are not necessary when you’re using the embed version of the map.

    Best regards,
    Ismael

    in reply to: Issue with toggler trigger after new update #1189329

    Hi,

    Sorry for the delay. We tried to access the dashboard of the staging site but got temporarily locked out because of Wordfence. Please disable the plugin temporarily so that we can check the issue. A screenshot of the section or page containing the toggler will definitely help.

    Best regards,
    Ismael

    in reply to: Revenue Share Partnership | Recommended Plugin #1189325

    Hey Jason Thielman,

    Thank you for your interest in our theme.

    We passed the thread on Kriesi and he will reply when he’s available or interested. Please wait for his response.

    Best regards,
    Ismael

    in reply to: Hide post_type condition_group from all categories #1189324

    Hi,

    Sorry for the delay. Can you give us a link to a page where we can actually see the issue? And please post the WP and FTP login account in the private field so that we can access the dashboard and the file server if necessary.

    Have you tried using the avf_magazine_entries_query filter to adjust the query of the magazine element? You might be able to remove the condition_group taxonomy using this filter.

    Best regards,
    Ismael

    in reply to: Dynamic_avia folder too big #1189321

    Hi,

    Thank you for the update.

    We are now able to access the file server and to fix the issue or keep the theme from generating the merged files redundantly, we added the avf_merged_files_unique_id filter in the functions.php file.

    function avf_custom_merged_files_unique_id( $uniqid, $file_type, $data, $enqueued, $file_group_name, $conditions )
    {
         return '';
    }
    
    add_filter( 'avf_merged_files_unique_id', 'avf_custom_merged_files_unique_id', 10, 6 );
    

    We don’t see any duplicates of the merged files in the dynamic_avia folder anymore.

    Best regards,
    Ismael

    Hi,

    You’re welcome! We’ll close this thread now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: customized av-helper-masonry.php #1189310

    Hi,

    What specific changes are you trying to implement in the masonry element? If you’re only trying to insert custom fields from ACF, then you have to modify the html function or method of the avia_masonry class in the av-helper-masonry.php file. The html function contains the frontend markup of the masonry element.

    The following functions should help.

    // https://www.advancedcustomfields.com/resources/get_field/

    Best regards,
    Ismael

    in reply to: Google Recaptcha not working #1189307

    Hi,

    Thank you for the info.

    Have you tried to remove your phone’s browser cache including the saved cookies? It’s possible that there are related cookies stored in your phone that disables the spam protection.

    Best regards,
    Ismael

    in reply to: Issues with Events Calendar and Events Calendar Pro #1189306

    Hi,

    Nothing changes when modifying that file.

    Yes, that’s correct. The theme has a function that registers its own template for use in the single event page. You can actually disable it and revert to the default template behavior by using this snippet in the functions.php file.

    remove_action('tribe_events_template', 'avia_events_tempalte_paths', 10, 2);
    

    This will allow you to override the single-events.php file in the child/tribe-events directory.

    Best regards,
    Ismael

    in reply to: Site became saddenly slow on mobile #1189299

    Hi,

    Thank you for the info. We’ll close this thread for now. If you require more assistance, please feel free to let us know in a new thread.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Dynamic Avia problem #1189298

    Hi,

    Sorry for the delay. The easiest route is to disable the theme’s Performance > File Compression settings because it’s the option that generates the merged files. You can instead use a third party plugin like Autoptimize or BWP Minify to compress the scripts and stylesheets.

    // https://wordpress.org/plugins/autoptimize/

    Now, if you prefer to use the theme’s file compression settings, then you have to add the following filter in the functions.php file to remove the timestamps in the file name of the merged files because your server caches the database including entries related to the compressed files.

    // https://kriesi.at/support/topic/dynamic_avia-making-way-too-many-calls/#post-1182734

    That should prevent the theme from generating multiple copies of the compressed files.

    Best regards,
    Ismael

    in reply to: on hamburger menu label and html tags #1189297

    Hi,

    Thank you for the update.

    Yes, we tested it on version 4.7.3 and it’s still the same when we used the markup in the mega menu column title. It’s probably cause by something else. Please check the screenshot below.

    Screenshot: https://imgur.com/a/eaG39QK

    Best regards,
    Ismael

    in reply to: Grid Layout Column error in add Link #1188814

    Hi,

    Thank you for the info.

    We can now see the issue in your installation and found what’s actually causing it. It’s a styling issue.

    To fix the issue temporarily, we added this code in the Quick CSS field.

    .flex_cell.av-cell-link {
    	display: block;
    	float: left;
    }

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Dynamic_avia folder too big #1188812

    Hi,

    This is what we get whenever we attempt to access the file server.

    Screenshot: https://imgur.com/a/xOjgzhF

    It tries to connect but it doesn’t go through. Maybe the access is restricted to certain countries?

    Please update the theme to version 4.7.3, then disable the Enfold > Performance > File Compression settings temporarily. This will prevent the theme from generating the merged files in the dynamic_avia folder. Temporarily, you can use plugins like Autoptimize or BWP Minify to compress the scripts and stylesheets.

    // https://wordpress.org/plugins/autoptimize/

    Best regards,
    Ismael

    in reply to: Magazine with format link isn't run #1188810

    Hi,

    After adding the avia_custom_link_content_filter snippet in the functions.php file, edit the enfold\config-templatebuilder\avia-shortcodes\magazine\magazine.php and look for this code around line 1055:

    $link = get_post_meta( $entry->ID ,'_portfolio_custom_link', true ) != '' ? get_post_meta( $entry->ID ,'_portfolio_custom_link_url', true ) : get_permalink( $entry->ID );
    

    Below, add this code:

    $link = get_post_format($entry->ID) == 'link' ? avia_custom_link_content_filter($entry->post_content) : $link;
    

    Now, if you want to override the default magazine element in your child theme, please check the following documentation.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

    Add the provided snippet from the documentation in the functions.php file, create a folder called “shortcodes” in the child theme directory, copy the magazine shortcode files from the parent theme, then put it inside the new folder.

    Best regards,
    Ismael

    in reply to: Google Recaptcha not working #1188786

    Hi,

    You can find the option in the Contact Form element itself. Look for the Security > Contact Form Captcha settings. This allows you to enable the spam protection or captcha on individual contact form.

    Best regards,
    Ismael

    in reply to: Portfolio – Gallery Product Shot issue #1188785

    Hi,

    Looks like the menu was modified in the style.css file.

    
    
    a#advanced_menu_toggle:before { content: url(https://trustyboxes.com.au/wp-content/uploads/2016/05/Trusty-menu.png); }
    
    a#advanced_menu_hide { content: url(https://trustyboxes.com.au/wp-content/uploads/2016/05/Trusty-menu.png); }
    
    @media only screen and (min-width: 480px) {
    nav.main_menu {display:none !important;}
    #advanced_menu_toggle, #advanced_menu_hide {display:block !important; left:44px;}
    }
    
    #mobile-advanced {
         background-color: transparent;
         text-align: left;
         border: none;
    }
    
    #mobile-advanced a {
        border: none!important;
    }
    

    You have to update it because the advanced_menu_toggle id is no longer used in the icon/burger menu.

    Best regards,
    Ismael

    in reply to: Out of stock products showing up in search #1188782

    Hey!

    We managed to temporarily fix the issue on our end by adding this code in the functions.php file. but it’s not working in your installation.

    function avf_hide_out_stock_products($query, $params) {
    	$query['tax_query'][0] = array(
    		'taxonomy' => 'product_visibility',
    		'field'    => 'name',
    		'terms'    => array('outofstock'),
    		'operator' => 'NOT IN'
    	);
    	return $query;
    }
    
    add_filter('avia_product_slide_query', 'avf_hide_out_stock_products', 10, 2);
    add_filter('avia_masonry_entries_query', 'avf_hide_out_stock_products', 10, 2);

    We have reported the issue to our channel and we’ll let you know once we found a fix.

    Best regards,
    Ismael

    in reply to: Problem display in portrait orientation ipad pro #1188772

    Hi Shalenie,

    Welcome back!

    Yes, you can place the code in the Quick CSS field or the child theme’s style.css file. After adding the code, please don’t forget to toggle the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets. And you might also have to remove the browser cache/history in order to see the changes.

    Best regards,
    Ismael

    in reply to: Google Analytics Still Not Working After Enfold Update #1188771

    Hi,

    This is probably not related to the theme because the only option that can interrupt or stop the GA script is the privacy cookies, and only when its default behavior is NOT set to the first option. Have you tried testing it while a default theme is active?

    What do you mean by Clicky analytics? Did you create custom event trackers in your Google console?

    Best regards,
    Ismael

    in reply to: cookie translation #1188768

    Hi,

    Again, we don’t see the same thing when we checked the de_CH.po file in our own installation using the latest version of the theme, which is 4.7.3. Please make sure that the theme is upgraded to the latest version or edit the language files manually as suggested previously.

    If you can provide the WP and FTP login credentials in the private field, we’ll try to update the language files in your server.

    Best regards,
    Ismael

    in reply to: Trying to get property of non-object #1188766

    Hi,

    Thank you for the update.

    The fix that we provided above (#1165405) is already included in the latest version of the theme.

    // https://kriesi.at/support/topic/trying-to-get-property-of-non-object-5/#post-1165405

    Please make sure that the theme is upgraded to version 4.7.3.

    Best regards,
    Ismael

    in reply to: Icon list weird behaviour #1188765

    Hi,

    Thank you for the update.

    We made the color section containing the icons visible and checked the site on Chrome, but we’re still not able to reproduce the issue. Please check the screenshot below.

    Screenshot: https://imgur.com/a/g4gdmDh

    You can disable the animation of the icons so that they are visible all the time. That will probably solve the issue on your end. Please use this css code.

    .avia_transform .avia-icon-list.av-iconlist-big.avia-iconlist-animate .iconlist_icon {
    	opacity: 1;
    	-webkit-transform: scale(1);
    	-ms-transform: scale(1);
    	transform: scale(1);
    }
    

    Best regards,
    Ismael

Viewing 30 posts - 19,081 through 19,110 (of 67,463 total)