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  • January 10, 2020 at 12:44 pm #1172132
    AWZ

    There is an issue of APIs concerning the theme.

    Message in console for several enfold websites:
    FIREFOX: Loading failed for the <script> with the source “https://maps.googleapis.com/maps-api-v3/api/js/38/11/intl/de_ALL/stats.js&#8221;
    SAFARI: No map!

    What is done?
    Tested it in several Networks / OS: MAC, PC / BROWSER: Firefox. Safari. Chrome.
    Google Cloud Support. Extensive support excludes errors. Last message:
    … Looking around at the Enfold support site I do see some threads showing they’ve had issues with Safari displaying maps towards the end of last year. If everything is up to date I’d reach out to their support to check the current status of the issue or any steps they have to resolve it.

    Regards AWZ

    January 13, 2020 at 2:15 am #1172610
    Ismael

    Hey AWZ,

    Thank you for the inquiry.

    Can you give us a link to a site showing the issue? We may be able to find the actual cause of the issue from the browser console. Please post the link in the private field.

    Best regards,
    Ismael

    January 13, 2020 at 9:38 am #1172692
    AWZ

    Hi Ismael,

    I had tested it in several browsers and pc, but I no longer see the error message in the browser here.
    Could you see it in the console like in the screenshot?

    Thanks Sven

    January 14, 2020 at 12:34 pm #1173255
    Ismael

    Hi,

    Thank you for the update.

    FIREFOX: Loading failed for the

    According to the following thread, the error might be due to invalid data type of the longtitude and latitude values. The values should be float numbers. Please try to adjust the address in the map a bit, then fetch the coordinates again. Or post the login details in the private field so that we can check the issue further.

    // https://stackoverflow.com/questions/48843533/google-maps-v3-api-error

    Best regards,
    Ismael

    January 14, 2020 at 12:49 pm #1173263
    AWZ

    Hi Ismael,

    I´ve done the usual way in the backend of enfold (Screenshot). If the coordinates are set in a wrong way, maybe there is something incompatible between Google Maps and your code there…?

    Thanks

    January 16, 2020 at 2:44 am #1174726
    Ismael

    Hi!

    Thank you for following up.

    Can we have access to the site so that we can check it further? Please post the login details in the private field and try to update the theme to the latest version, 4.7.1.

    Cheers!
    Ismael

    January 16, 2020 at 9:04 am #1174775
    AWZ

    Hi,

    it’s crazy. The error message in the console is currently no longer traceable. At least not here on the pc/browser.
    I might get in touch, otherwise close this case.

    Thanks Sven

    January 17, 2020 at 1:15 pm #1175367
    Ismael

    Hi!

    Strange. Please open a new thread in case the issue occurs again. We’ll close this one for now.

    Have a nice day.

    Best regards,
    Ismael

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