Hi,

Deactivating plugins while debugging issues is a common procedure in our work, so sometimes we tend to forget to ask permissions prior. Is there a staging or development version of the site? It is probably safer if we try to solve the issue there instead.

Have you tried our previous suggestions?

// https://kriesi.at/support/topic/advanced-layer-slider-nav-arrows-messed-up-since-last-theme-update/#post-1248438

I will forward this thread to our channel so that other moderators can help out.

Best regards,
Ismael

Hi,

The login account is not working or is not valid. Please check the info carefully.

Did you enable the Performance > File Compression settings? This will overrule the previous option, so the theme will still load all assets for every elements or shortcodes. To further optimize the site, please check the article below.

// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Ismael

Hi,

Have you tried using the do_shortcode function? The masonry template is in the enfold\config-templatebuilder\avia-shortcodes\av-helper-masonry.php file.

// https://developer.wordpress.org/reference/functions/do_shortcode/

If you need further assistance, please do not hesitate to open a new thread. We will close this one for now.

Best regards,
Ismael

Hi,

It turned out to be an issue with the default Lazy Loading feature. To fix the issue temporarily, we disabled Lazy Loading in the Enfold > Performance > Responsive Images And Lazy Loading section. We will forward the issue to our channel for further inspection.

Thank you for your patience.

Best regards,
Ismael

Hi,

The login info above is incorrect. Please check the user and password info carefully. For additional assistance, please try to contact the plugin developers.

Thank you for your patience.

Best regards,
Ismael

Hey!

Sorry for the delay. Is there a staging or a development version of the site? We would like to further check the issue in the development version of the site.

We might be able to fix the issue with the AJAX search results using the following filter, but it will not work with the default search results. Please add this code in the functions.php file.

/**
 * Ajax Search Query current language
 */
function avf_modify_ajax_search_query($search_parameters)
{
    $language = pll_current_language();
    parse_str($search_parameters, $params);
    $params['lang'] = $language; 
    $search_parameters = http_build_query($params);
    return $search_parameters;
}
add_filter('avf_ajax_search_query', 'avf_modify_ajax_search_query', 10, 1);

function avf_modify_ajax_search_messages($search_messages)
{
	    $search_messages[all_results_link] = pll_home_url().'?'.http_build_query($_REQUEST);
        $search_messages[no_criteria_matched] = '<a class=\'ajax_search_entry ajax_search_entry_view_all\' href=\'' .$search_messages['all_results_link'].'\'>'.$search_messages['view_all_results'].'</a>';
    return $search_messages;
}
add_filter('avf_ajax_search_messages', 'avf_modify_ajax_search_messages', 10, 1);

Cheers!
Ismael

Hi,

Thank you for the info.

As suggested previously, we set the Enfold > Shop Optionen > Produkt-Galerie settings to the second option to switch to the default Woocommerce gallery with the variation image switch. It is working properly now.

Best regards,
Ismael

Hi,

Thank you for following up.

We edited the css code a bit and added the !important rule to place more priority to it so that it overrides the default style. We also deactivated the cache plugin temporarily. Before checking the page, please do not forget to do a hard refresh or remove the cache.

Best regards,
Ismael

Hey caweint,

Thank you for the inquiry.

Did you enable the css and js file compression settings? These settings will override the “Load only used elements” option, so the theme will still load all assets including files for the elements that are not actually added in the site. This is to make sure that compressed files contain all assets from all elements regardless of the page or of the elements that are actually present in the page.

Best regards,
Ismael

Hi,

Thank you for the update.

This should be possible but we have to directly edit the enfold\includes\helper-privacy.php file. The heading element can be found around line 1847:

$sc_content .= "[av_heading tag='h3' padding='10' heading='{$heading}' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' margin='10px,0,0,0'][/av_heading]";

Replace the value of the tag attribute or parameter.

Best regards,
Ismael

Hi,

Yes, we can see that the page layout is broken but there are no errors or warnings that might lead us to the actual cause of the issue. What is the current version of the theme? Please try to upgrade it to version 4.7.6.5, then post the login details in the private field so that we could check the issue further.

Additional info from the plugin developers will help.

Thank you for your patience.

Best regards,
Ismael

Hey RMConnection,

Thank you for the inquiry.

Are you using another extension or plugin for the Stripe payment gateway? Sometimes when we add a product to the cart, we get an error or an alert box saying “Stripe payment is not defined”, which might be related to the issue. And when we try to checkout, Stripe is not available as an option. Did you disable the Stripe plugin?

You may need to contact the plugin developers for additional assistance.

Best regards,
Ismael

Hey Underkult,

Thank you for the inquiry.

Did you apply the images as the slide’s background? If so, then you might need to set the Slide Background Image > Size settings to Cover to force the image to cover the entire slider area.

Best regards,
Ismael

Hi,

Thank you for the info. This seems to be related to the following thread.

// https://kriesi.at/support/topic/content-element-does-not-work-with-web-links/#post-1255388

The issue is cause by the pseudo container’s stack order as you observed.

Best regards,
Ismael

Hi,

@SurigliaStudio: Please open a new thread and post the necessary details in the private field so that we could check the site. We will close this one for now. And make sure to update the theme to the latest version, v4.7.6.5.

Best regards,
Ismael