Forum Replies Created
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AuthorPosts
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January 19, 2021 at 7:46 am in reply to: How to activate the Advanced Layout Editor on a product page #1273590
Hey Yossi,
Thank you for the inquiry.
How do you expect it to work? If the advance layout builder is activated for a product item, all default elements including the product title, price, descriptions, tabs, etc. will be removed or will not render at all. This is because a different template is used, which only renders elements from the builder, so you have to add the product content manually using the available elements in the builder.
Best regards,
IsmaelJanuary 19, 2021 at 7:39 am in reply to: View with field substitutions for table from Formidable only paints first column #1273588Hey paulgross,
Thank you for the inquiry.
How did you add the columns? In the front end, by checking on the markup, the next columns look empty or do not contain any value. Please post the login details in the private field so that we could check the page properly.
Best regards,
IsmaelJanuary 19, 2021 at 7:28 am in reply to: How to show breadcrumbs only on shop category, subcategory, and product pages. #1273582Hi,
Thank you for the update.
You can try this css code to remove the title in the single product pages.
.single-product .main-title.entry-title { display: none !important; }Best regards,
IsmaelHey navindesigns,
Thank you for the inquiry.
1.) Where would you like the product description to display? When we click the product, it opens up a modal popup window. Is that where you want the description to show? Looks like you are using a custom plugin for the modal popup window.
2.) You should be able to adjust the thumbnail size in the Product Image settings, which can be found under the Customizer, in WooCommerce > Product Images panel.
Best regards,
IsmaelHi,
Thank you for the info.
Is it working correctly when you update WordPress and the theme to the latest version? Did you add any custom scripts or elements in the theme that we may not know of? Please post the FTP details in the private field so that we could edit the files and debug the issue properly.
Best regards,
IsmaelHi,
You are welcome! Regarding the other question, the size of the thumbnails used in the product page is 495x400px, which means that it is using the portfolio thumbnail. You could install the following plugin to adjust the default size of the portfolio thumbnail in the Settings > Media panel.
// https://wordpress.org/plugins/simple-image-sizes/
Best regards,
IsmaelHi,
Thank you for the inquiry.
Have you tried disabling the Performance > File Compression settings temporarily? This should regenerate the scripts and stylesheets, and hopefully it will help fix the events page layout issues.
The login account above works fine but it does not have administrator rights so we were not able to check the settings properly.
Best regards,
IsmaelJanuary 18, 2021 at 12:44 pm in reply to: Custom Post Types – Colour Sections Not Displaying Correctly #1273319Hi,
Thank you for the info.
We enabled the Enfold theme back in the staging site and tried to edit one of the custom posts, but the Advance Layout Builder (ALB) is not loading properly. Could you update the theme to the latest version (4.7.6.4) and replace the avf_builder_boxes in the functions.php file with the avf_alb_supported_post_types filter? Usage examples of the new filter can be found in the following threads.
// https://kriesi.at/support/topic/new-custom-post-types/#post-1271763
// https://kriesi.at/support/topic/alb-for-new-post-type-not-working-after-wordpress-5-6-update/#post-1267377
// https://kriesi.at/support/topic/equal-height-columns-break-layout-in-the-events-calendar-events/#post-1266925Same as the previous one, the new filter should enable the ALB for the custom post types. You might also have to disable the Performance > File Compression settings after updating the theme to the latest version.
Best regards,
IsmaelHi,
Thank you for the info.
This css code limits the width of the entry-content container.
#top.single .entry-content { max-width: 70% !important; margin:0 auto; }If you want to only apply it on larger screens or on desktop view, you have to wrap it inside a css media query.
@media only screen and (min-width: 989px) { /* Add your Desktop Styles here */ #top.single .entry-content { max-width: 70% !important; margin:0 auto; } }Best regards,
IsmaelJanuary 18, 2021 at 11:14 am in reply to: Add phone number to right of menu in place of social icons #1273291Hi,
Thank you for the update.
Have you tried using the ava_inside_main_menu hook instead of the one from the documentation? This should directly place the phone number or widget inside the main menu container. You may need to use additional css modifications to adjust the position of the menu and the phone number
Best regards,
IsmaelHey Thomas,
Thank you for the inquiry.
You should be able to use the avf_option_page_data_init filter to adjust the existing fields or settings in the theme options or add a custom option. Usage examples of the filter can be found in the following threads.
// https://kriesi.at/support/topic/add-a-custom-theme-options-tab/#post-1013077
// https://kriesi.at/support/topic/child-theme-solution-for-change-an-avia_element/#post-1018770
// https://kriesi.at/support/topic/alt-for-transparent-header-image/page/2/#post-1193253
// https://kriesi.at/support/topic/child-theme-solution-for-change-an-avia_element/#post-1018190Another solution is to use hooks such wp_head or wp_footer.
Best regards,
IsmaelHey projectt_co_uk,
Thank you for the inquiry.
We found a few script errors in the console, which is probably causing the masonry element to not display correctly. We also noticed that the site still contains an older version of the theme, v4.5.4. To fix the issue, you have to upgrade the theme to version 4.7.6.4, toggle the Performance > File Compression settings and purge the cache.
Best regards,
IsmaelHey Imbju,
Thank you for the inquiry.
Yes, you could use the plugin to add native support for SVG files safely or allow SVG file uploads in the Media > Library in any WordPress sites. Another option is the Safe SVG plugin.
// https://wordpress.org/plugins/safe-svg/
Best regards,
IsmaelHi,
Thank you for the info.
What exactly do you mean by “with anchor text 0Shopping Cart”? A screenshot of the reports should help, or provide an example of the broken links.
Best regards,
IsmaelHi,
Thank you for following up.
We set jQuery to the legacy version in the Tools > jQuery Migrate panel and it seems to have fixed the drag and drop issue in the Appearance > Menus panel. Please purge the cache or do a hard refresh before testing the menu again.
Best regards,
IsmaelHi,
Did you add the css code that we provided above? We cannot find it when inspect the page. You could adjust the maximum height of the logo further to make room for the other elements in the header.
@media only screen and (max-width: 767px) { .responsive .logo img { max-height: 25px !important; } }And we also recommended the following css code to adjust the position of the mobile menu and the search icon.
.responsive #top #menu-item-shop.cart_dropdown { position: relative; margin-left: -90px; right: -50px !important; }Best regards,
IsmaelHi,
Thank you for the inquiry.
Which animation would you like to modify? Color sections do not animate by default, so you might be referring to a different element. Most of the animations are defined in the css > layout.css file around line 2157. You could modify those animations by copying them in the Quick CSS field or the child theme’s style.css file.
Best regards,
IsmaelHi,
Could you provide a screenshot of the blog overview page, and the direct link to the page where it is located? We might both be looking on two different things. You could also try this css code to completely hide the category and the comment count.
.blog-categories.minor-meta, .slide-meta-comments { display: none !important; }Best regards,
IsmaelHi,
Did you apply the new thumbnail size related_post_mini to the includes > related-posts.php template? The thumbnail should be specified in this code around line 113.
$post_thumb = get_the_post_thumbnail($related_post->ID, $image_size, array('title' => esc_attr(get_the_title($post_thumbnail_id))));Replace $image_size with the new thumbnail.
$post_thumb = get_the_post_thumbnail($related_post->ID, "related_post_mini", array('title' => esc_attr(get_the_title($post_thumbnail_id))));Best regards,
IsmaelHi,
Thank you for the info.
We forgot to mention that we also deactivated the modifications in the functions.php file and when we do, the checkout successfully redirects to the paypal payment gateway as shown in the screenshot below.
Screenshot: https://imgur.com/frfJQsY
It might be due to the wfacp_allowed_gateway_order_button_text_change or the woocommerce_default_order_status filters inside the functions.php file. We kept the filters disabled in the staging site, so you should be able to get to the payment page. Make sure to purge any cache or remove the browser history before checking the page.
Best regards,
IsmaelHi,
1.) What do you see after adding the css code? It is supposed to remove the top padding of the content container as shown in the screenshot below. Are you clearing the browser cache after adding the css code?
Screenshot: https://imgur.com/JChExdM
2.) We did provide the modification, and we are sure you have seen it, but you just did not like the result or it is different from what you are expecting. The modification that we provided above converts the archive page to Masonry instead of the default Post Grid.
Best regards,
IsmaelHi,
No problem. Please post the login details in the private field so that we could test the script, and make sure that the Appearance > Editor panel is accessible so that we could edit the files properly.
Best regards,
IsmaelHi,
Thank you for update.
1.) The slideshow in the catalogue page is now full width. How did you fix the issue?
2.) Which widgets are you referring to? You should be able to edit the sidebar widgets in the Appearance > Widgets panel.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
You are welcome! Please do not hesitate to open a new thread should you need anything else.
Have a nice day.
Best regards,
IsmaelJanuary 18, 2021 at 3:45 am in reply to: Blog post image sizes suddenly all different sizes? #1273190Hi,
The Preview Image settings is inside the Blog Posts element in the page. Did you adjust the dimension of the entry_with_sidebar thumbnail? This is the name of the thumbnail used in the single post pages. By default, the size of the thumbnail should be 845x321px.
Thank you for your patience.
Best regards,
IsmaelHi,
Sorry for the delay. We are still not sure why the product elements from the Advance Layout Builder (ALB) are not working. Can we deactivate the plugins temporarily while checking the issue?
Best regards,
IsmaelHi,
Based on your descriptions, it seems to be an issue with the membership plugins. Does it work properly when those plugins are disabled? It is possible that one of the options from the plugin is causing that issue.
We do not encounter a lot of reports regarding this but we will forward the issue to our channel if it continues to be a problem.
Best regards,
IsmaelHi,
The snippet should not affect the media uploader because it only sets the size of the lightbox image link for the masonry items. It Looks like a server issue though. What is the usual size of the images that you are trying to upload? It might be too large, so uploading a smaller one should prevent that error from occuring. Increasing the PHP memory limit should help as well.
Processing of the image failed. The server might be busy or not have enough resources. It may help if you upload a smaller picture. The suggested maximum size is 2500 pixels.
Best regards,
IsmaelJanuary 15, 2021 at 4:14 pm in reply to: Background image in Advanced layer slider doesn’t resize on tablet or phone #1272766Hi,
Thank you for the info.
Could you provide a screenshot the issue? If what you see is the same as the screenshot below, then it is quite normal because the aspect ratio of the parallax image has to be retained relative to the section height. Please check the screenshot below.
Screenshot: https://imgur.com/Wu98LP6
We could set it so that the background image is fully visible within the section, but it will get distorted.
@media only screen and (max-width: 767px) { .av-parallax-inner { background-size: 100% 100% !important; } }One solution is to show a different section on mobile view by toggling the element’s Advanced > Responsive > Element Visibility options and use a background image that is specifically resize for smaller screens.
Best regards,
IsmaelHi,
Thank you for the clarification. And quite sorry for the delay.
Paypal works when all plugins, except for Woocommerce and jQuery Migrate, are disabled, so there seems to be a plugin conflict somewhere. You could search for the conflict by activating the plugins one at a time. We kept them disabled for now.
You should also update the plugins including Woocommerce to their latest versions.
Best regards,
Ismael -
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