Forum Replies Created
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August 31, 2023 at 4:50 am in reply to: Update Enfold from to 5.6.2 – working with child theme >the footer disappears #1417637
Hi,
Thank you for the update.
We may need to login to the site in order to inspect the issue properly. Please make sure to update the theme to version 5.6.6.
To enable the theme file editor, make sure that the DISALLOW_FILE_EDIT is set to false or make sure that it does not exist in the the wp-config.php file. You can also set its value to false.
define( 'DISALLOW_FILE_EDIT', false );Best regards,
IsmaelHey Marc,
Thank you for the inquiry.
Did you change the login URL? We would like to access the site but the default login page doesn’t seem to exists and it redirects to a 404 page. Please provide the custom login URL in the private field.
Best regards,
IsmaelHey Sébastien,
Thank you for the inquiry.
We might need to visit the site in order to check the issue. Are you using a Color Section element with a background video? Please note that background videos are disabled on mobile devices by default, hence the availability of a fallback image option. This fallback image will display and replace the background video on smaller devices such as mobile phones.
Best regards,
IsmaelHey Hans K.,
Thank you for the inquiry.
There are two modal galleries on the site. One is the default lightbox option from NGG, called fancybox, and the other is called simple lightbox. There’s a possibility that another plugin has its own lightbox integration. Have you installed an additional gallery plugin apart from NGG?
Best regards,
IsmaelHey ThibUbi,
Thank you for the inquiry.
The following css code should help adjust the horizontal position of the background image.
@media only screen and (max-width: 768px) { /* Add your Mobile Styles here */ .home #av_section_1, .page-id-7138 #av_section_1, .page-id-6458 #av_section_1 { background-position: 20% !important; background-attachment: scroll !important; } }You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to make sure that the changes take effect.
Best regards,
IsmaelHey planttilesseo,
Thank you for the inquiry.
There seems to be a lot of images in the page and we are not sure which one(s) you were referring to. Please provide a screenshot using platforms like Savvyify, Imgur or Dropbox. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey majabhjorth,
Thank you for the inquiry.
There is no alignment option for the Hotspot element by default. Have you tried using the Column elements? You can also use the following css code to adjust the alignment of the hotspot image, but make sure to replace the element UID or apply a custom css class name to it.
.av-llyi5jlf-41bf1f6dbad402abe38b11bcb6984182 .av-hotspot-container { float: left; }// https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
Best regards,
IsmaelAugust 31, 2023 at 3:37 am in reply to: Error when trying to update page using Avia Layout Architect #1417630Hey winnewoerp,
Thank you for the inquiry.
We may need to inspect the site in order to understand the issue. Please post the login details in the private field. Meanwhile, please make sure to upgrade the theme to version 5.6.6.
Best regards,
IsmaelHey daves1997,
Thank you for the inquiry.
You can still use the block editor with the theme but we recommend using the Advance Layout Builder (ALB) instead. To enable the block editor, go to the Enfold > Theme Options and adjust the Select Your Editor settings.
Best regards,
IsmaelAugust 29, 2023 at 10:46 am in reply to: Where can I find the price / licence model for the enfold theme? #1417395Hey Alice Laudien,
Thank you for your interest in the Enfold theme.
Enfold offers a flexible licensing model that allows you to use the theme on one live site and one staging site per license. This means you can set up and test your changes on a staging site without requiring an additional license.
Enfold prioritizes data protection by incorporating various privacy features. The theme is designed with data protection guidelines in mind, and it’s built to support basic GDPR compliance. However, if you need a more comprehensive privacy compliance features, you may need to look for a plugin.
Regarding compatibility, Enfold is designed to work well with a variety of popular plugins, including those you’ve mentioned like Borlabs Cookie, Yoast SEO, Contact Form 7 and Events Manager. Unfortunately, we haven’t tested it on Podigee or any podcast embedding plugin.
To address your specific questions:
1.) Google Fonts are not integrated within the theme but you can use the Font Manager to upload Google Fonts to your own server and load it locally, which helps in optimizing loading times and comply to certain privacy guidelines.
2.) The theme has its own Google Maps and reCAPTCHA integration, but you can use a different solution if necessary. However, please take note that these kind of modifications are beyond the scope of support.
3.) Adding header code can be achieved without an additional plugin but you have to edit the template files directly. There is not dedicated option or field for this. We usually recommended the following plugins.
// https://wordpress.org/plugins/wp-headers-and-footers/
// https://wordpress.org/plugins/insert-headers-and-footers/4.) The theme contains a Mailchimp widget, which can be used to display subscription forms. However, the double opt-in might require the integration of a third-party newsletter service or plugin.
Feel free to explore more about the features and compatibility on Themeforest.
// https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
If you have any more questions eor require further assistance, please don’t hesitate to reach out.
Best regards,
IsmaelAugust 29, 2023 at 10:33 am in reply to: How to sort custom post type posts with custom post meta field #1417394Hi,
Thank you for the update.
How did you define or set the start date? Did you use a custom field? It is possible to sort the items based on a meta or custom field. You can learn more about it in the following link. Look for the usage examples of meta_value under the Order & Orderby Parameters section.
// https://developer.wordpress.org/reference/classes/wp_query/#order-orderby-parameters
You can also see a few examples in the following threads.
// https://kriesi.at/support/topic/change-the-sort-order-of-masonry-elements/#post-1412022
// https://kriesi.at/support/topic/change-view-out-of-stock-article/#post-1366302
// https://kriesi.at/support/topic/sort-articles-with-acf-field/#post-1415662Best regards,
IsmaelHi,
Thank you for the update.
Did you add any custom css code in the Quick CSS field or in the style.css file? It is possible that there invalid css code there that affects the dynamic stylesheet. Please provide the login details in the private field so that we can check the issue further. Screenshots of the broken html issue will also help.
Best regards,
IsmaelAugust 29, 2023 at 10:20 am in reply to: Advanced Layout Editor Custom Post Type CSS-Fehler #1417391Hey netztaucher,
Thank you for the inquiry.
We are not yet sure why the columns are not aligning or why they are not displaying properly. We may need to check the builder or the post editor. Please provide the admin login details in the private field.
Best regards,
IsmaelHey Munford,
Thank you for the inquiry.
Looks like the font is not from Google, which is probably why it’s not displaying as expected. Please note that the font manager only accepts Google fonts.
Best regards,
IsmaelAugust 29, 2023 at 10:09 am in reply to: mobile: Link does not work in one specific color section #1417388Hey Monika,
Thank you for the inquiry.
The link seems to be clickable on our end even on smaller screens, but the word “Merci” which has been rotated 90 degrees is blocking parts of the link. Have you tried adjusting the position or rotation of the “Merci” text on mobile view?
.gedreht-01-schwarz h6 { transform: rotate(-90deg); }Best regards,
IsmaelHey thomas schulte,
Thank you for the inquiry.
You can add this code in the functions.php file to display the post excerpt and read more link.
function avf_change_blog_archive_style() { global $avia_config; if(!is_single()){ $avia_config['blog_content'] = "excerpt_read_more"; } } add_action('get_header', 'avf_change_blog_archive_style');Best regards,
IsmaelAugust 29, 2023 at 9:59 am in reply to: image shortcode / code block in color section not full width #1417385Hey Munford,
Thank you for the inquiry.
You can make the color section full width with a bit of css. Please check the documentation below for more info.
// https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width
Best regards,
IsmaelHi,
Thank you for the update.
How is it that the image appears when it’s not in the database ?
Looks like the image has been deleted accidentally. You may need edit the page and upload the image again to the library.
Best regards,
IsmaelHi,
Thank you for the screenshots.
We are not yet sure why the “A propos” page is blank and about the “frame” issue, it seems like the editor has been switched from using the Advance Layout Builder (ALB) to the default editor. Did you disable the layout builder or the ALB?
Please provide the login details in the private field so that we can check the issue further. In the meantime, please temporarily disable the Enfold > Performance > File Compression settings and the cache plugin.
Best regards,
IsmaelHi,
Thank you for the update.
We reset the options in the Settings > Reading panel to default. The home and blog pages should be set in the Enfold > Theme Options panel. We then adjusted the Enfold > Blog Layout options a bit to display the posts on a grid.
Best regards,
IsmaelAugust 28, 2023 at 6:37 am in reply to: How to sort custom post type posts with custom post meta field #1417298Hey NicomIT,
Thank you for the inquiry.
Are you using a plugin to create the custom post type? Unfortunately, this feature is not available by default. However, if you’re using the Events Calendar plugin to create events and the Blog Posts element to display the items, you can use the following filter to adjust the sorting of the items based on the start date.
Best regards,
IsmaelHey El,
Thank you for the inquiry.
The popup-templates-base class is only loaded in the backend, specifically when using the Advanced Layout Builder, so it shouldn’t affect the front end. How did you check the performance of the cart and checkout pages?
Best regards,
IsmaelHey mgyura,
Thank you for the inquiry.
Based on the video, it seems you’ve identified that the Tribe Events Event Calendar and Divi plugins are responsible for the database spikes. This observation was made in the “Object Caching and Performance” chapter of the video, and Divi is also referenced in the “Identifying Slow Requests” chapter. These incidents might be related to scheduled tasks or CRON jobs executed by the plugins.
In light of this, in the “Database Resources and Options” chapter, you can reduce the autoloaded data in the database by turning off the Enfold > Performance > File Compression settings. You can then opt for a different plugin, such as Autoptimize, to handle file compression. Additionally, if your cache plugin offers compression features, you can make use of those as well.
Best regards,
IsmaelHey Sébastien,
Thank you for the inquiry.
Are you using the Color Section element? We may need to check the site in order to properly understand the issue. Please provide the site URL in the private field.
Best regards,
IsmaelHi,
Thank you for the update.
Since the support license has not expired yet, you should be able to open a new thread and create replies here in the forum. Please try to open a new thread using the following link.
// https://kriesi.at/support/forum/enfold/#new-post
Please let us know if you’re still having issues with the forum so that we can edit your account.
Best regards,
IsmaelHey doug1234,
Thank you for the inquiry.
The inline style is probably applied by the theme via script. You should be able to override it with custom css if necessary. Please provide a link to the site or provide a screenshot so that we can better understand what you’re trying to accomplish.
Best regards,
IsmaelAugust 25, 2023 at 5:00 am in reply to: Menu-Links to Colour-Sections (Anchor to Custom ID) #1417129Hey stroetmannralf,
Thank you for the inquiry.
We cannot seem to reproduce the issue on our end. The page consistently land to the appropriate position whenever we access the anchors directly from the submenu. Anyway, optimizing the site speed might help completely prevent the issue on your end.
// https://gtmetrix.com/wordpress-optimization-guide.html
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslowWhich browser are you using?
Best regards,
IsmaelHey jsfly,
Thank you for the inquiry.
A lot has changed in the theme since version 3.5.x, so a few errors and broken layout should be expected after the upgrade. To avoid this issue in the future, please make sure to regularly update the theme whenever possible.
What we would suggest now is to create a clone of the site, upgrade the theme to the latest version and fix the issues that occurs, before transferring it to the live site. Please provide a link to the clone so that we can inspect the issues.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Please feel free to open another thread should you have further questions about the theme.
Have a nice day.
Best regards,
IsmaelHey Celeranttechnologycorp,
Thank you for the inquiry.
The Portfolio Grid element cannot display other post types, unfortunately. Have you tried using the Masonry element? The element can display items from any post type and has a built-in category filter by default.
Best regards,
Ismael -
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