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  • August 30, 2023 at 3:13 pm #1417576
    winnewoerp

    We have a problem with the Avia Layout Architect. When trying to update pages that use the Layout Architect, we get the following error message:

    —

    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Erfahre mehr über die Problembehandlung in WordPress.

    —
    How can this be solved? What additional information is needed for you to help us solve the issue?

    Thank you!
    winnewoerp

    • This topic was modified 11 months ago by winnewoerp.
    August 31, 2023 at 3:37 am #1417630
    Ismael

    Hey winnewoerp,

    Thank you for the inquiry.

    We may need to inspect the site in order to understand the issue. Please post the login details in the private field. Meanwhile, please make sure to upgrade the theme to version 5.6.6.

    Best regards,
    Ismael

    September 7, 2023 at 12:21 pm #1418355
    winnewoerp

    Hi Ismael,

    thank you! I posted the credentials in the private field. Is an admin WP account sufficient or do you need other credentials like FTP?

    Best regards
    winnewoerp

    September 7, 2023 at 6:40 pm #1418389
    Rikard

    Hi,

    Thanks for that. Could you share server error logs with us please?

    Best regards,
    Rikard

    September 13, 2023 at 2:08 pm #1419041
    winnewoerp

    I don’t know if it is really helpful, but see the log data in the private field. It is a log file of a day when the error occurred.

    September 13, 2023 at 2:12 pm #1419042
    winnewoerp
    This reply has been marked as private.
    September 13, 2023 at 2:31 pm #1419043
    Maureen van Goethem

    I also have this problem, I think. When I’m changing a portfolio item with Avia Builder, then click on update, the old item is visible and not the changes.
    What I’ve done so far:
    – removed cache
    – deactivated plugin Comet Cache
    – and tried again.
    This didn’t help at all.

    September 13, 2023 at 4:16 pm #1419060
    Rikard

    Hi winnewoerp,

    That log is not really helpful unfortunately, are you sure that what you posted is the whole log?

    Best regards,
    Rikard

    September 13, 2023 at 4:16 pm #1419061
    Rikard

    Hi Maureen van Goethem,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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