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  • #1417576

    We have a problem with the Avia Layout Architect. When trying to update pages that use the Layout Architect, we get the following error message:

    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Erfahre mehr über die Problembehandlung in WordPress.


    How can this be solved? What additional information is needed for you to help us solve the issue?

    Thank you!
    winnewoerp

    • This topic was modified 7 months, 2 weeks ago by winnewoerp.
    #1417630

    Hey winnewoerp,

    Thank you for the inquiry.

    We may need to inspect the site in order to understand the issue. Please post the login details in the private field. Meanwhile, please make sure to upgrade the theme to version 5.6.6.

    Best regards,
    Ismael

    #1418355

    Hi Ismael,

    thank you! I posted the credentials in the private field. Is an admin WP account sufficient or do you need other credentials like FTP?

    Best regards
    winnewoerp

    #1418389

    Hi,

    Thanks for that. Could you share server error logs with us please?

    Best regards,
    Rikard

    #1419041

    I don’t know if it is really helpful, but see the log data in the private field. It is a log file of a day when the error occurred.

    #1419042
    This reply has been marked as private.
    #1419043

    I also have this problem, I think. When I’m changing a portfolio item with Avia Builder, then click on update, the old item is visible and not the changes.
    What I’ve done so far:
    – removed cache
    – deactivated plugin Comet Cache
    – and tried again.
    This didn’t help at all.

    #1419060

    Hi winnewoerp,

    That log is not really helpful unfortunately, are you sure that what you posted is the whole log?

    Best regards,
    Rikard

    #1419061

    Hi Maureen van Goethem,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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