Viewing 30 posts - 181 through 210 (of 399 total)
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    It certainly is. Please Kriesi speak to Envato and tell them how much pain they are causing their clients!!!



    @tarki Flagship theme is different from Enfold, you’ll need to purchase Enfold to download the latest version of Enfold.
    @judevalery please check the solutions we posted on this thread:
    @modestan we’ll try to answer your thread, we apologize for the delayed response.
    @pbenewith we apologize for the delayed response since there’s a lot of queries queued up. You can also do the following steps:
    1. Backup your site and put it in maintenance mode
    2. Switch to a default wordpress theme like twentynineteen
    3. Delete the outdated Enfold theme
    4. Upload the latest version of Enfold ( then set it as the active theme again and turn off maintenance.
    @fulanoinc thanks for helping out :)
    @louise_brace we apologize for this inconvenience, a lot of users also experienced the same, failing to update the site but after trying again sometime the update works without any issues.

    Best regards,


    I installed new version of Enfold via FTP and validated the Envato Key. everythings fine. The site is running. But still in the Child Theme update Tab the warning

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Following errors occured:
    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    does not disappear. What’s wrong?
    Kind regards


    Any news on whether we have to register personal tokens for each licence of Envato we have bought or if one will suffice?

    This reply has been marked as private.


    @brandgeist17 make sure that the token you use has the following permissions:

    • View and search Envato sites
    • Download your purchased items
    • List purchases you’ve made

    @studiovene it’s one token for each site as far as I know.
    @alevtina2207 you can generate a token from envato, so if you have already purchased Enfold, you don’t need to buy it again to use on the same site. To reinstall wordpress, you can use some instructions from this post:

    Best regards,


    Hi I create a new api key into envato market and now i receive this message:
    How to fix it


    One small addition to all the said details with the zip-upload-plugin: you cannot use the enfold-download-zip named “All files & documentation”. You will end up in complaints be the addon that this zip-file does not have a style.css available.
    Instead select “Installable WordPress file only” to get the right (even much smaller) zip-file for the update.


    Hi GeorgLohrer,

    Thank you for pointing this out.

    If you need further assistance please let us know.
    Best regards,


    Hi Victoria,

    We tried to update the enfold theme. But it didn’t work out. Not in wordpress, not by ftp. We really need your help updating the theme. Please could you help us? We are stuck in the theme 4.4.1. How do we get 4.5?

    • This reply was modified 1 year, 3 months ago by  ProPronk.

    Hi ProPronk,

    Please open a new thread and include admin login details and FTP details in private so that we can have a closer look at your site. We also need a verification that you have backups of the site.

    Best regards,


    Just payed for extra 6 moths support just to be able to update Enfold to the newest version.

    I followed the steps with screenshots above, but this does not seem to work.

    On FTP-side there is no child theme. What should I do to get this update working properly?
    At this point Enfold doesn’t work as it should, or as it used to work. Lot’s of content can’t even be edited at all at this point.


    Regarding my latest request above…. now it seems, after following the update by zip-file (through steps in screenshots) my site is totally out of order.

    More details in private data…

    At this point, I will waite for respons before I try to recover a back-up, to restore earlier theme CSS.

    I really hope you can help me out here, with a proper functioning update of Enfold asap


    Dear Enfold Forum,

    I can´t update to the new Enfold Release. Created the new token at theme forest api console and then check the Udate manually – not working
    The fitted enfold release ist 4.2

    Later I try to upload a new enfold via backend- it was not working an bring me an error.

    I bought a new theme and try to make a complete installation and
    upload it via ftp. Website is gone fatal error…

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /enfold/config-templatebuilder/avia-………………………shortcodes/events_countdown/events_countdown.php:16) in /……………………………./wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8

    Please help I need website running urgently….

    Many thanks in advance


    some one can answer me

    This reply has been marked as private.
    This reply has been marked as private.

    Hi jeroenvandessel,

    I’ve updated your site to 4.5.3, please review your site.

    We would appreciated if you opened a new thread next time you need help like this.



    Hi Stefan,

    I’ve updated your site to 4.5.3, please review your site.

    We would appreciated if you opened a new thread next time you need help like this.


    This reply has been marked as private.

    could someone tell me why no one answer to me. I bought the enfold theme from envato market and my subscription support is currently active (left 14 days). I don’t understand why i will buy again the subscription if no one answer to me.


    Hi Stefan and ForzaLazioNumero1,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site. Trying to help you out individually is more or less impossible in a thread like this with more than 200 replies by countless of users.

    Best regards,

    This reply has been marked as private.

    Hi Stefan,

    I asked you to open a new thread since this thread has more than 200 replies and you’re asking for help with something which is off topic. Could you please do as I ask? The login details you posted aren’t working anyway.

    Best regards,


    Hi Rikard, Hi all who have problems,

    thank you for your support. After our website did not work properly after Kriesi support did update it, we did make it again on our own.
    I have some helpful tipps for users who have problems:

    1.) Backup your custom.css – better is to backup the complate theme. But maybe you will need your custom.css later
    2.) If you have problem while using the plugin, then check the PHP upload limit. The enfold design have 18/19MB and it is mabye too much for your upload limits. Increase the memory limit to 32MB and you will have no problem.
    3.) If your custom.css is away copy your backup to the theme folder. The existing custom.css there is maybe empty. If your custom.css settings are not displayed, then go to Enfold -> Allgemeines (english: General?) Styling -> Quick CSS. Enter there a blank space and Save all changes. Your custom.css will now work.

    This things helps us to update from 4.4.1 to 4.5.3

    @kriesi: Maybe you did add these tipps and other to your manual.


    Thank you for these very specific instructions, Yigit. It worked beautifully on my 3 Enfold sites.


    Today I uploaded Enfold via WP dashboard clicked activate and now site is gone with no access to wp-admin to activate or revert back to previous theme. Any help would be appreciated considering going to server to delete uploaded theme?


    Hi Stefan,

    Great, I’m glad you got thing working and thanks a lot for sharing your tips, it’s much appreciated :-)

    Best regards,


    Hi bbly1956,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,


    Need help as I am getting this message after updating via FTP.

    Broken Themes
    The following themes are installed but incomplete.

    Name Description
    Enfold Child The parent theme is missing. Please install the “enfold” parent theme.

    I have just installed the parent theme. So not sure what to do next.


Viewing 30 posts - 181 through 210 (of 399 total)

The topic ‘Updating to Enfold 4.5 and validating Personal Token’ is closed to new replies.