May 28, 2019 at 2:48 am #1104623
Not working for me. It is always downloading a file named update.php after I tried to install it via the first way with the zip file. If I try it the second way manually via FTP it is also not working. The upload of the theme file always stops shortly before the end because 2 files can’t be uploaded.May 28, 2019 at 1:14 pm #1104810May 28, 2019 at 3:51 pm #1104876May 30, 2019 at 7:42 am #1105382
Glad it has worked for you.
For other users who are facing an issue with theme update please perform the steps provided in the documentation under the troubleshooting section.
If you still have any issue please open a new ticket so we can take a closer look and help you resolve this issue.
VinayMay 30, 2019 at 8:11 am #1105385
Can someone please help me? It’s not working for me and my website has been offline way too long. I didn’t get any help yet.
See my previous message/reply #1104623
Thanks.May 30, 2019 at 4:03 pm #1105453May 30, 2019 at 10:56 pm #1105519
I have checked your site and I can see the latest Enfold theme (version 4.5.7) in Appearance > Themes.
I tried to activate it temporarily and it does work fine and didn’t see any issue.
NikkoMay 30, 2019 at 10:58 pm #1105520May 31, 2019 at 7:04 am #1105599
Thanks for getting back to me. But how can it be working? The FTP upload failed. 2 files couldn’t be uploaded. This is strange.
So you think it is ok now?
ThanksMay 31, 2019 at 11:31 am #1105650
@diaho I checked your website and your current active theme is Enfold 4.5.7. I believe issue is resolved for you? :)
YigitMay 31, 2019 at 10:33 pm #1105880
Thanks for getting back to me. It seems pretty weird to me. Because The FTP upload wasn’t complete. How can I be sure the theme is not broken? I tried te uplaud a few times and it always misses two files to upload.
ThanksJune 1, 2019 at 8:31 am #1106010
What are those 2 files that aren’t uploaded?
I think the easiest way to do is to manually upload those 2 specific files in its proper directory/folder.
NikkoJune 3, 2019 at 9:52 pm #1106843
I have a client whose website is utilizing the Enfold theme, but is in Version 3.8, and the designer who created the site is not around anymore, so the site theme has been not updated due to not having the API key.
However, after researching, I just purchased a new license so I can update the theme to the correct version.
I have followed the above steps, but when I browse for the file and find it and select it and click open to have it brought in so I can upload it, it shutdowns my webpage and logs me out, and I have to go in and try it all over again.
I have tried this multiple times and the same thing keeps happening.
Any suggestions of how I can upload this file without this issue arising?June 4, 2019 at 12:18 am #1106866June 4, 2019 at 5:12 am #1106917June 4, 2019 at 11:42 am #1107012
Sorry the problem. The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: (Purchase code hidden if logged out) – (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /#post-1021541″ rel=”noopener” target=”_blank” rel=”nofollow”>https://kriesi.at/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /#post-1021541
You can either update manually via FTP: (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update” rel=”nofollow”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update, or use a plugin to upload the theme zip file: (Purchase code hidden if logged out) -zip-file/” rel=”noopener” target=”_blank” rel=”nofollow”>https://wordpress.org/plugins/ (Purchase code hidden if logged out) -zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
If you need help updating then please open a new thread and include WordPress admin login details and FTP login details along with a verification that you have backups of the site.
RikardJune 4, 2019 at 11:44 am #1107013
Please refer to the reply above I sent to WMCO_Tech, the same applies to you. Update to 4.5.7 then select to use the Classic Editor in the main page of the theme options.
RikardJune 4, 2019 at 11:46 am #1107014
If you need help updating then please open a new thread and include admin WordPress and FTP login details in private along with a verification that you have backups of the site in case something should go wrong.
RikardJune 4, 2019 at 11:55 am #1107021
I have just tried updating the Enfold theme and I keep getting this message ‘The link you followed has expired’ I have tried to follow the different workarounds but to no avail. Reverted to PHP 5.6 and fixed the issue
June 4, 2019 at 2:08 pm #1107101
- This reply was modified 2 weeks, 1 day ago by Ronnie67.
bei mir funktioniert das Einspielen des Updates leider auch nicht.
Behebt ihr den Fehler und es kommt ein neues Update in nächster Zeit raus? Dann würde ich noch warten mit dem Update.
Bitte um Rückinfo. Vielen DankJune 5, 2019 at 3:34 am #1107329
Sorry for the problem, so going back to that PHP version enabled you to install the update? If not and if you should need help updating then please post a new thread and include WordPress and FTP login details in private along with a verification that you have backups of the site, and we’ll help you out with the update.
RikardJune 5, 2019 at 3:35 am #1107330
Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.
RikardJune 5, 2019 at 3:08 pm #1107618
I have not been comfortable since today to try updating the Enfold theme, and when I try with the plugin method I get the;
“The link you followed has expired.”
“Please try again.”
Please can you advise ?
Many thanks.June 6, 2019 at 4:55 am #1107791June 6, 2019 at 12:33 pm #1107916
Please can you be a bit more helpful than that – this thread is 12 pages and 355 posts. Your link refers me back to the very beginning of Page 1 of this Thread. Exactly where am I supposed to look ?
The very first thing I did was install that “Update Themes and Plugins from Zip File”. I ran that, did what your Page 1 of your link tells us to do and I got that error message I mention;
““The link you followed has expired.”
“Please try again.”
So again, I repeat, please can you advise me what I need to do or what it is that I’m doing wrong. Or…. send me a link to exactly what it is I’m supposed to be referring to?
Thank you.June 6, 2019 at 12:59 pm #1107921
@3dvisuals_co_uk i updated Enfold to the latest version via FTP. Please review your website :)
YigitJune 6, 2019 at 1:01 pm #1107922June 6, 2019 at 1:15 pm #1107929
Thank you for that – I was unaware that anyone from Kriesi was working on things.
Please can you tell me what else I need to do, do I need to Enter a Valid Private Token ? How do I get one of those (the links provided do not show how that’s done)
I have other Enfold Sites so is it a case of updating them via FTP ?
Many thanks for your assistance and sorting out my site :)
June 7, 2019 at 5:35 am #1108143
- This reply was modified 1 week, 6 days ago by 3dvisuals_co_uk. Reason: Cannot find anywhere from the provided links on how to obtain a valid Envato Private Token
If your sites are running 4.4.1 or below then the updates have to be done manually to 4.5.x, no future update will ever change that.
RikardJune 7, 2019 at 5:36 am #1108144
Please refer to this for registering your theme: https://kriesi.at/documentation/enfold/theme-registration/
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